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Job Locations US-IL-Oakbrook Terrace
Acquires, organizes, and disseminates electronic resources, journals, newsletters, books, and other information resources to build the Joint Commission’s Resource Center collection.  Provides front-line customer service to email, phone, mail, and in-person users of Resource Center services, both staff and external customers.    TJCCW
Job ID
2022-5399
Job Locations US-IL-Oak Brook
We’re looking for an HR professional to join our organization to support our Joint Commission Resources (JCR) and Joint Commission International (JCI) businesses.     We are a global, knowledge-based organization providing innovative solutions to help health care organizations across all settings improve patient safety and quality.        As an Sr. HR Generalist, you will report directly into the HR Business Partner Director and be responsible for providing the day-to-day human resources operations support to these businesses, which consist of 250+ employees and independent contractors from our corporate office and field-based staff from around the world.       This role will be providing the day-to-day HR operations support in a variety of HR related areas including talent acquisition and workforce planning, employee relations, employee engagement, performance management, US and country labor law employment and compliance, compensation and benefits,  and DEI (diversity, equity and inclusion). The role will also be managing a number of projects to support our growing domestic and international business operations.   Under the direction of the HR Business Partner Director, the Sr. HR Generalist will also be responsible for supporting and implementing HR Inniatives that support the growth of both our domestic and international businesses & best practices that simplify our ability to employ staff across the globe.      Our corporate office is located in Oak Brook, IL.         TJCCW
Job ID
2022-5392
Positions in this Job Family collaborate with various departments on the design, documentation, testing, and implementation of healthcare data studies; develop systems for organizing data to analyze, identify, and report trends; analyze the interrelationships of data and define logical aspects of data sets; and prepare reports of studies for internal validation and cross-validation studies.   The Project Director, Data Science in the Department of Quality Measurement guides team members in cleaning and unifying complex data sets for easy access and analysis and in conducting statistical analysis of complex data sets for use in dashboards, reports, and publications.
Job ID
2022-5389
Job Locations US-IL-Oakbrook Terrace
Proficient in leading a project and is responsible for coordination of all activities of the project team.  Proficient in working on all phases of the project including detailed design, coding and testing.  Develops enterprise level application and custom integration solutions including major enhancements for interfaces, functions and features.  Provides expertise regarding integration of applications across the business.  Mentors and guides team members in technology and business processes.  Participates with the Senior / Lead Software Engineer in the analysis and implementation of new technology.   
Job ID
2022-5388
Job Locations US-Nationwide
  Nationwide Search–Selected candidate can be located anywhere in the United States. Note:  Employees are required to be fully vaccinated against COVID -19 as a condition for employment.   Under general supervision of the Field Director, reviews assigned functions in Pathology and Clinical Laboratory Program throughout the United States and in some foreign countries. Provides general evaluation services, education, and consultation consistent with applicable Joint Commission standards, policies, and protocols. Determines the degree of compliance with applicable standards. - Conducts a thorough and credible evaluation of assigned services that meet laboratory accreditation criteria. Plans, reviews and apportions review time so that all review requirements are addressed thoroughly. Reviews and evaluates pre-survey information; researches, collects, organizes, and interprets information from multiple sources. Interviews physicians and staff to determine level of compliance with standards. Analyzes documents, such as performance data, and use of clinical practice guidelines, to assess the level of compliance with Joint Commission standards, evidence of performance improvement, and quality of care. - Using established review protocols: - Analyzes written self-descriptive program information. - Participates in and/or conducts all required conferences and interviews; analyzes all data submitted by the organization. - Documents all recommendations, providing adequate indication of non-compliance. - Submits review findings in a complete and accurate manner to the Clinical Laboratory Scientist Surveyor. - Interprets and explains the intent of the standards to the organization’s personnel. Consults with the organization during review concerning non-compliance, opportunities for improvement, and remedial action required. Recommends publications and other resources that clarify standards and/or demonstrates compliance with standards.    
Job ID
2022-5387
Job Locations US-IL-Oakbrook Terrace
The Engineer provides information on the intent, applicability, and survey of standards in response to inquiries from internal and external customers within specified turnaround times to provide excellent customer service. Provides support in the accreditation review process, as well as participates as a consultant in the development and revision of standards and survey process. Serves as faculty for surveyor and other education programs, and represents the Joint Commission as liaison to various professional organizations. The Engineer serves as a mentor/coach/leader to the Life Safety Code Specialists, and provides additional support to accredited organizations and consultants.
Job ID
2022-5386
Job Locations US-Nationwide
Nationwide Search–Selected candidate can be located anywhere in the United States. Note:  Employees are required to be fully vaccinated against COVID -19 as a condition for employment.   The Hospital MD – Psychiatrist Field Representative surveys health care organizations throughout the United States. Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission activities as assigned by supervisor.
Job ID
2022-5385
Job Locations US-Nationwide
Nationwide Search–Selected candidate can be located anywhere in the United States. Note:  Employees are required to be fully vaccinated against COVID -19 as a condition for employment.   The Medical Technologist Surveyor conducts thorough evaluations of laboratory programs across the United States.  Applies systems analysis skills and inductive reasons skills to determine laboratory's degree of compliance with applicable standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance.  Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points.  Effectively communicates this information in a constructive and collegial style.  Participates in other Joint Commission activities as assigned by supervisor.
Job ID
2022-5384
Job Locations US-IL-Oakbrook Terrace
The IT Business Operations Manager has the responsibility for the oversight and management of all Enterprise IT financial management processes and Enterprise business continuity in partnership with data center disaster recovery plans.  Oversees the Enterprise IT financial management processes including annual planning, operating and capital budget development, monthly forecast and variance analysis, project portfolio budget analysis, and financial metrics and reporting.  In addition, the manager oversees the general vendor management practices related to ensuring a fully executed vendor Statement of Work, purchase order, invoice approval process, and expense tracking and reporting processes are in place and audited.
Job ID
2022-5383
Job Locations US-IL-Oakbrook Terrace
Under the direction of the Director, Market Research and Stakeholder Engagement, actively participates in several program work groups to help them understand the environment and set strategy for the future.  Offers strategic and tactical advice to teams on the need for research.  When market research is appropriate and feasible, develops, implements and manages quantitative and qualitative market research activities to support customer-focused product development and customer satisfaction with Joint Commission products and services.  Assists in formulating strategic plans for products and services. Actively participates in new product development processes for particular teams.  Develops and writes market research tools used to evaluate and collect information to assist the Joint Commission.  Assesses Joint Commission’s competition in various areas and the attitudes and needs concerning them.  Sets priorities of research time and budget across multiple strategic business units.  Oversees the work of vendors contracting with the Joint Commission, as delegated by the Director, Market Research and Stakeholder Engagement.
Job ID
2022-5375
Job Locations US-Nationwide
The Surveyor Hospital MD surveys health care organizations throughout the United States. Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission activities as assigned by supervisor.
Job ID
2022-5374
Job Locations US-IL-Oak Brook
The eCommerce Operations Manager is responsible for ensuring that the Order Management System (OMS), the system that houses all of the data behind the scenes for the JCR/JCI Webstores, including all product line offerings and customer transactions, is fully operational.      This includes full operational oversight for the performance of OMS and in ensuring it integrates with systems across the Joint Commission enterprise Ensures the electronic accessibility of all JCR and JCI product lines to its customers within their webstores, automation of the fulfillment for digital and physical products, and data sharing to various areas of the organization for analysis including marketing, sales operations, accounting and IT to ensure business continuity. Responsible for managing complex third-party vendor relationships, including those that provide the IT technical expertise required to support the OMS platform, as well as the fulfillment and warehousing vendor who specialize in order processing and the delivery of products within our eCommerce business.    Collaborates with internal product line leaders in designing, developing, modifying, and documenting current and future OMS related business needs and processes.  Leads and/or participates in all phases of this process and is responsible for the project management, design, testing, implementing and support of OMS to ensure project plan deliveries are on time and within budget.  Demonstrates a combination of business knowledge, leadership and technical expertise with strong analysis and problem-solving skills.   TJCCW
Job ID
2022-5370
Job Locations US-IL-Oakbrook Terrace
GENERAL SUMMARY:   Assists in the development and execution of product line marketing plans and tactics.  Provides general production support and program-specific social media support.  Assist in digital media campaigns, trade media buying and placements, social media, general campaign copywriting and overall trafficking support to help ensure campaign deadlines are met and lead generation is maximized.   TJCCW
Job ID
2022-5369
Job Locations US-IL-Oakbrook Terrace
Positions in this Job Family plan and execute complex projects of significant scope, coordinate the activities of project team members to achieve projects goals and timelines, apply specialized knowledge and skills in a professional or technical discipline, earn trust and respect from stakeholders, and manage expectations through ongoing changes.    The AssociateProject Director, Clinical in the Department of Quality Measurements plans and executes specific, designated performance measure research and development projects--or components thereof--to enhance the Joint Commission’s ability to assess and improve the quality of health care. Note: This role has project management responsibility and no direct reports. People and other resources are managed indirectly as part of cross-functional team delegation required to complete the project.   This position offers a Hybrid opportunity and will require some work in our Oakbrook Terrace, Illinois location.   TJCCW
Job ID
2022-5359
Job Locations US-Nationwide
  Nationwide Search–Selected candidate can be located anywhere in the United States. Note:  Employees are required to be fully vaccinated against COVID -19 as a condition for employment. Provides on-site consultation, education, and technical assistance to domestic/international hospitals and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards/Joint Commission International Standards and survey process, as well as health care- and discipline-specific trends and content, established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.    Comprehensive knowledge of Joint Commission Standards/Joint Commission International Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Prior experience in a health care consulting role is highly desirable. Preferred candidateshave performance improvement experience. Strong standards knowledge in applicable Joint Commission programs is essential. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required.    - Provides exceptional on- and off-site consultation and education to domestic/international health care organizations or other clients, emphasizing practical approaches in the application of The Joint Commission and/or Joint Commission International standards as well as technical assistance in general health care operations improvement.  - Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.   - If requested to perform as Team Leader, leads a team of consultants to deliver a client engagement that is comprehensive, achieves client expectations, and is successful at executing all contracted deliverables in a timely and quality manner. In this capacity articulates all interventions with the Managing Consultant and appropriate Client Services Manager at The Joint Commission and/or Joint Commission International Central Office and completes all necessary follow up activities for client.   - Consistently prepares well-articulated and focused written consultation reports aimed toward senior health care executives. Obtains feedback from Joint Commission Resources and/or Joint Commission International clients regarding the quality of services and deliverables and actively makes improvements therein.  - Promotes Joint Commission Resources and/or Joint Commission International products and services through public speaking engagements and representation at high profile national and/or international conferences/meetings/conventions and/or at Joint Commission Resources and/or Joint Commission International sponsored seminars and conferences as requested. As applicable, may serve as the key contact for a state hospital association related to contract deliverables and/or coordinate educational workshops. Writes and/or reviews papers/chapters/case studies/articles for publication or for Joint Commission Resource and/or Joint Commission International journals or newsletters, as requested.  - Actively participates in professional development activities, such as training, webinars, audio conferences, and other relevant education programs to stay abreast of current The Joint Commission and/or Joint Commission International policies, products, services, standards, and survey processes, as well as consultative skills as appropriate. Proactively executes on a continuous development plan through the pursuit of performance discussions, feedback, and learning opportunities for growth.   - Participates on committees, task forces, and/or teams in the design, testing, evaluation, and redesign of Joint Commission Resources and/or Joint Commission International consulting and education products and services, business processes, and various initiatives as assigned. Actively shares innovations, creative strategies and experiences with colleagues. Develops educational materials for use in revenue generating opportunities when requested.  - Demonstrates a high level of professionalism and integrity in all aspects of one’s work, inclusive of the timely and accurate submission of engagement deliverables, time tracking, expense reimbursement, sales justification, and other necessary operational details required for the consulting position. Models a spirit of quality and collaboration across Joint Commission Resources and/or Joint Commission International services and with all colleagues. Participates in the training and mentoring of consultants when requested.     
Job ID
2022-5351
Job Locations | US-Nationwide
Great opportunity to join the technology team of a global leader to make an impact in healthcare quality improvement.  Works independently in Agile environment and with teams under general supervision according to established procedures and policies.    
Job ID
2022-5348
Job Locations US-Nationwide
Nationwide Search – Physician Surveyor can be located anywhere in the United States.   Candidates interested in part time positions must be available to work two weeks per month (.48 FTE) or three weeks per month (.70 FTE), or 4 weeks per month (1.0 FTE) All positions require 100% nationwide travel.    Compensation and Benefits: First year salary: 1.0 FTE - 168,000 .7 FTE - $117,600 .48 FTE - 80,640   Benefits: Full-time and Part-time status will be eligible for full benefits: Medical, Dental, Vision, PTO and Retirement   Note:  Employees are required to be fully vaccinated against COVID -19 as a condition for employment.   The Surveyor Hospital MD surveys health care organizations throughout the United States. Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission activities as assigned by supervisor.
Job ID
2022-5343
Job Locations US-IL-Oakbrook Terrace
Nationwide Search–Selected candidate can be located anywhere in the United States. Note:  Employees are required to be fully vaccinated against COVID -19 as a condition for employment.   Currently seeking candidates with the preferred skillsets: Construction project experience, strong CAD or Bluebeam skills, life safety drawing experience, biomedical engineering.   Provides on-site consultation, education, and technical assistance to domestic  health care facilities and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards/Joint Commission International Standards and survey process, health care and discipline-specific trends and content, as well as established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.    Comprehensive knowledge of Joint Commission Standards/Joint Commission International Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Prior experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience. Strong standards knowledge in applicable Joint Commission programs is essential. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required.  PRINCIPAL DUTIES AND RESPONSIBILITIES   - Provides exceptional on- and off-site consultation and education to domestic/international health care organizations or other clients, emphasizing practical approaches in the application of The Joint Commission and/or Joint Commission International standards as well as technical assistance in general health care quality and patient safety improvement.   - Consistently prepares well-articulated and focused written consultation reports aimed toward senior health care executives. Obtains feedback from Joint Commission Resources and/or Joint Commission International clients regarding the quality of services and deliverables and actively makes improvements therein.   - Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.    - If requested to perform as Team Leader, leads a team of consultants to deliver a client engagement that is comprehensive, achieves client expectations, and is successful at executing all contracted deliverables in a timely and quality manner. In this capacity, articulates all interventions with the Managing Consultant and appropriate Client Services Manager at The Joint Commission and/or Joint Commission International Central Office and completes all necessary follow up activities for client.    - Promotes Joint Commission Resources and/or Joint Commission International products and services through public speaking engagements and representation at high profile national and/or international conferences/meetings/conventions and/or at Joint Commission Resources and/or Joint Commission International sponsored seminars and conferences as requested. As applicable, may serve as the key contact for a state hospital association related to contract deliverables and/or coordinate educational workshops. Writes and/or reviews papers/chapters/case studies/articles for publication or for Joint Commission Resource and/or Joint Commission International journals or newsletters, as requested.   - Actively participates in professional development activities, such as training, webinars, audio conferences, and other relevant education programs to stay abreast of current The Joint Commission and/or Joint Commission International policies, products, services, standards, and survey processes, as well as consultative skills as appropriate. Proactively executes on a continuous development plan through the pursuit of performance discussions, feedback, and learning opportunities for growth.    - Participates on committees, task forces, and/or teams in the design, testing, evaluation, and redesign of Joint Commission Resources and/or Joint Commission International consulting and education products and services, business processes, and various initiatives as assigned. Actively shares innovations, creative strategies and experiences with colleagues.  Develops educational materials for use in revenue generating opportunities when requested.   - Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.    - Demonstrates a high level of professionalism and integrity in all aspects of one’s work, inclusive of the timely and accurate submission of engagement deliverables, time tracking, expense reimbursement, sales justification, and other necessary operational details required for the consulting position. Models a spirit of quality and collaboration across Joint Commission Resources and/or Joint Commission International services and with all colleagues.  Participates in the training and mentoring of consultants when requested.      
Job ID
2022-5310
Job Locations US-Nationwide
Nationwide Search–Selected candidate can be located anywhere in the United States.   The Hospital Psych/Behavioral Field Director provides direction and leadership to surveyors evaluating a variety of psych/ behavioral health settings including those located within acute care and psychiatric hospitals.  Selects, manages, trains and evaluates staff as assigned.  Assists with workforce planning and strategic planning initiatives. Ensures that organizations receive excellent customer service and that their accreditation and certification needs are met.  Provides program specific knowledge and information to internal and external customers. Represents the division on various clinical and non-clinical committees and workgroups.
Job ID
2022-5309
Job Locations US-IL-Oakbrook Terrace
GENERAL SUMMARY Directs projects related to the development of accreditation and certification standards and survey methods for use by healthcare organizations in ongoing quality assessment and improvement activities. Provides clinical guidance and support for non-clinical staff within the department, division, and the Enterprise.  Coordinates, analyzes, and communicates the results of development activities resulting from work groups, field engagements, and testing and evaluation activities. Serves as faculty for surveyor and other education programs. Represents the Joint Commission at speaking engagements and as a liaison to various professional organizations. Participates in and/or leads work groups for clinically oriented projects of moderate complexity or specific project components within larger projects as assigned.   TJCCW
Job ID
2022-5308