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General Summary
Manager leads meeting support team with a focus on customer service and ensuring operational efficiencies. Manager is responsible for training new hires on Assure Resource Scheduler software. Leads team in addressing technology issues and training on equipment for internal and external customers. Responsible for the monitoring of daily meetings and audio visual needs. This position is responsible for creating and supporting policies and procedures related to audio visual services and meeting room set ups.
Principal Duties and Responsibilities
- Oversees and participates in daily accurate and timely setup, operation, and break down of meeting rooms and audio visual equipment.
- Interviews, hires, trains, and manages direct reports.
- Develops, implements and monitors policies, processes and procedures for the management and support of internal and external customers in meeting room utilization and third party use of space.
- Executes all aspects of videoconference support including call set up, end user training, troubleshooting, and follow through on escalation issues.
- Troubleshoot technical issues in all meeting rooms and resolve issues as they arise.
- Management and point of contact for audio visual and meeting software vendors.
- Provides monthly report containing room usage data, equipment maintenance and preventative maintenance schedule.
- Provide technical audio visual support to staff when required.
- Encourages direct reports to attend vendor sponsored learning events as well as learning events held at The Joint Commission.
- Along with direct reports monitors all events throughout the day, including inventory of meeting room supplies, furnishings and clocks.
- Provides excellent customer service and strives to exceed the expectations and needs of customers.
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Assist the Executive Director in managing the strategic development, growth and retention, and day-to-day operations of the activities related to Nursing Care Center accreditation program. Responsible for sales and account management within the assigned territory and for a specified Customer List. Identify and assist new and existing customers in the decision process to pursue accreditation. Serve as the lead business manager and administrator for the Department’s contact management/customer relationship management database as assigned.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Focus sales efforts on Health Systems and/or Corporations by pro-actively identifying potential targets, conducting business research, and meaningfully engaging key leadership contacts in the sales process.
- Actively contributes to the successful achievement of SBU performance objectives through effective SBU team involvement and proactive communication and collaboration.
- Manages assigned Business Development Specialists and Business Development Managers. Set performance expectations and monitor performance against established goals.
- Initiates contact and follow-up with organizations not yet accredited by the Joint Commission.
- Responds to organizations and consultant inquiries about Joint Commission accreditation or certification.
- Maintains/manages assigned leads and prospects within the Department’s contact management/sales database. Ability to develop, analyze and respond to data reports within the contact management/sales database.
- Identifies opportunities, writes proposals, coordinates, prepares and delivers Webinars, Workshops, National and State presentations and events.
- Arranges, plans, and conducts external customer development meetings.
- Collaboratively works with other Joint Commission departments and staff to respond to customer inquiries and needs.
- Represents, within the Joint Commission, the views of the field segments that make up the assigned accreditation or certification programs.
- Promotes accreditation or certification and serve as program representative at conventions, national meetings, and other external activities.
- Collects input and identify trends from the field segments that relate to the assigned accreditation or certification programs.
- Participates in the identification, design, and development of Joint Commission products and services.
- Leads and/or participates in Strategic Business Unit and other internal work groups as assigned.
- Participates in the development and testing of accreditation and certification products, including education programs, publications, consultation, standards and survey process development, and any other products that support the accreditation and certification programs.
- Works cooperatively with state and federal relations staff to maintain existing recognition and reliance relationships and pursue new relationships.
- Works collaboratively with payer relations staff to develop, sustain and further relationships with targeted payers.
- Other responsibilities as assigned.
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GENERAL SUMMARY
The Enterprise Marketing Leader (EML) serves as the single point of accountability within the Joint Commission Enterprise for all marketing and branding activities conducted on behalf of The Joint Commission, Joint Commission Resources, Joint Commission International, and The Center for Transforming Healthcare. The EML will drive annual marketing planning and longer range marketing functional planning for the Enterprise’s key product lines, delivering strategic and tactical marketing support. This position provides leadership for the strategy and execution of all marketing materials, programs, initiatives and promotions across the enterprise globally. The EML is responsible for building and protecting all Joint Commission Enterprise product line and corporate brands.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Works with Officers, product line and functional leadership to set annual and long-term strategic marketing objectives to achieve the financial and non-financial goals of the Enterprise.
- Collaborates with product line and functional leadership in sales and business development, across the enterprise to establish customer acquisition, growth, and engagement goals and strategies.
- Provides strategic leadership to teams responsible for all marketing planning and operations across the enterprise and ensures alignment with strategic goals.
- Sponsors initiatives that improve the competitive positioning of The Joint Commission Enterprise brands in target markets.
- Closely tracks demand generation program performance and communicates effectiveness via dashboards and scorecards
- Responsible for strategic leadership with respect to and ongoing governance of Enterprise websites. Ensures positive collaboration with IT, eCommerce Operations, Communications, and other key stakeholders.
- Provides mentorship and coaching to the marketing organization that fosters an environment of talent development, continuous improvement, and attracts and retains superior talent
- Works with product line leaders to identify opportunities for growth and competitive differentiation through new solutions and products; ensures selected opportunities have robust commercialization and launch strategies.
- Seeks opportunities to improve capabilities, processes, and technology that strengthen the marketing infrastructure.
- Responsible for planning and governing the Enterprise’s annual marketing resourcing, headcount, and capital budgets.
- Provides creative leadership for marketing strategies, programs, and content
- Leads and influences change at all levels of the organization.
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The Hospital MD – Psychiatrist Field Representative surveys health care organizations throughout the United States. Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission activities as assigned by supervisor.
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Designs, creates and maintains efficient and quality code, tests, implements and documents software application systems and processes. Demonstrates an ability to translate requests from the business community into custom designed computer systems. Demonstrates technical proficiency in the use of a variety of programming languages and software packages used by TJC. Ability to work independently and with teams under general supervision according to established procedures and policies.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Participates & understands the IT full project SDLC. Responsible for completing components of the IT Agile methodology and small project methodology.
- Involved in all phases and is responsible for designing, coding, testing, implementing and supporting applications on time. Develops and executes test plans for new and/or existing applications with limited guidance.
- Participate in project planning by forecasting estimates for completion of assignments. Ensures all deadlines and commitments are met by keeping management informed of the status related to tasks, issues, and deadlines.
- Exhibits strong problem solving skills. Uses experience to analyze problems and listens for feedback to identify and assess potential issues to improve applications in a timely manner.
- Listens and interprets business user requirements and/or requests. Works with IT teams to understand and develop detailed project specifications. Presents ideas and approaches to the development team.
- Understanding of full TJC business processes and IT systems. Responsible for developing and maintaining detailed knowledge about assigned applications or applications within a sub-system.
- Treat team members fairly and builds relationships within and across departments.
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The User Experience Analyst partners with Business Analysts, Product Managers, Software Developers and customers in the design, development and enhancement of commercial software products. The position will be responsible for translating high level software requirements into interaction flows and artifacts and for the creation of a smooth and intuitive user-experience. This role will also complement the primary UX role with secondary skillset of business analysis for defining and documenting requirements and research. Leads and/or participates in critical phases of product development life-cycle and is responsible for design, testing and communication with internal and external stakeholders.
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GENERAL SUMMARY
Plans and executes business development and sales activities to current and potential accreditation and consulting clients within the Asia Pacific region as prioritized by the international product line leaders and regional management team. Builds, plans, and manages both strong short-term sales pipeline and long-term sustainable business relationships to maintain and increase sales and brand awareness of JCI’s products and services to Ministries of Health, major health system accounts and key JCI customers including hospitals and industry clients. Cultivates and builds strong customer relationships at the executive level, providing customer coordination, and leveraging the Principal consultants and other subject matter experts to assist in identifying and closing sales opportunities. Builds sales proposals based on customers’ specific needs and assist in seamless delivery solutions to clients
PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Builds/establishes/maintains relationships and JCI’s brand awareness with Ministries of Health, major Health System Corporate Liaisons and Industy Clients.
2. Understand the clients’ needs clearly and able to synthesize executable solutions working with various internal subject matter experts
3. Creates sales opportunities by generating new customer leads, nurturing and maintaining strong relationships with existing customer, guiding the customers through JCI journey and coordinating meetings with customers and JCI vice presidents/executive directors/staff/consultants/subject matter experts to better understand the clients’ needs and to introduce suitable JCI products and services solutions.
4. Meets or exceeds annual sales expectations and other KPIs as defined by the management
5. Coordinates the development of client solutions/bundles/proposals, leads follow up discussions to close sales and contract signing
6. Works with the management team to create/shape/redefine international sales/marketing strategy and implementation of the strategy
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Assist the Executive Director in managing the strategic development, growth and retention, and day-to-day operations of the activities related to business development for the Center for Transforming Healthcare’s (CTH) high reliability products and services. The AD of Business Development is responsible for increasing Center awareness and sales, and account management. Serves as key contact for healthcare organizations pursuing their high reliability journey. Identify new customers and assist in the decision process to pursue high reliability partnerships, products and services. Serve as a lead business manager and administrator for the CTH contact management/customer relationship management database as assigned.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Focus sales efforts by pro-actively identifying potential target audiences, generating leads, conducting business research, meaningfully engaging key leadership contacts in the sales process.
- Initiates contact and follow-up with organizations interested in high reliability products and services
- Responds to organizations inquiries about Joint Commission Center for Transforming Healthcare high reliability products and services.
- Actively contributes to the successful achievement of CTH Key Performance Indicators (KPIs) through effective CTH team involvement, proactive communication and collaboration.
- Maintains/manages assigned leads and prospects within the Center’s contact management/sales database. Ability to develop, analyze and respond to data reports within the contact management/sales database.
- Identifies opportunities, generate proposals, coordinate, prepare and deliver webinars, workshops, national and state presentations and events.
- Arranges, plans, and conducts external customer development meetings.
- Collaboratively works with other Joint Commission departments and staff to respond to customer inquiries and needs.
- Promotes Center’s high reliability products and services; serves as CTH representative at conventions, national meetings, and other external activities.
- Participates in the identification, design, and development of CTH products and services as assigned.
- Other responsibilities as assigned.
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The Director plans, manages and reports on all activities associated with the daily operations and coordination of the Engineering Department. Formulates and initiates strategies to improve the Engineering Department responsiveness and accountability to accredited customers and the public. Systematically evaluates departmental performance, surveyor variability, and standards effectiveness and leads the efforts to improve the same. The director provides direction and leadership to surveyors addressing interpretation of standards and survey processes. Participates as a consultant in the development and revision of standards and survey process and in support of ongoing accreditation services and special projects. Serves as faculty for surveyor and field education programs and represents the Joint Commission at speaking engagements and in media interviews. Provides leadership and oversight to educational needs identified and offerings provided to the division through in-services/classes, conference calls, FR newsletter, and the annual training conference. Provides leadership and direction to the Healthcare Environment: Technical Advisory Council (HE:TAC).
The director also provides updates and recommendations to Joint Commission leadership regarding emerging trends that impact the healthcare environment. Participates in meetings and forums with federal agencies, national code promulgation associations and other agencies in coordination with the DC Office.
- Manages all departmental activities to include: Planning, managing and implementing departmental activities that respond to the Corporate Strategic Initiatives including preparation of the departmental budgets and capital and other special requests for resources.Directing and planning the allocation of all human resources and technical resources to support the priority activities of the departments which include standards interpretation, accreditation committee support, the periodic performance review/intracycle monitoring process, post survey processes, timely accurate response to all submitted inquiries, educational needs of the field staff and central office staff, not limited to AEC, remote learning, NFRO, etc. Provides specific technical training to the Life Safety Code Specialist (LSCS) regarding the healthcare environment. Curriculum and on-going support coordinated to ensure consistent interpretations during survey activities. Assures training meets the learning needs of the individuals to achieve favorable survey results. Provides support to LSCS by serving as a mentor, coach and leader, providing positive and constructive feedback as indicated.Establishes periodic assessment and metric to measure department performance and evaluates performance against those measurement strategies. Assesses performance through a variety of management data, feedback from other departments and customers, and direct observations. Develops quality control process to ensure consistent interpretations among the Engineering Department team. This would include evaluating written responses, equivalencies and survey scans.
- Establishes standards for the effective job performance of Engineers and evaluates performance against those standards. Assesses performance through a variety of management data, feedback from other departments and customers, and direct observations.
- Works with staff in the formulation of SOPs for the department including the development and implementation of those SOPs. Communicates and assures implementation of departmental and Joint Commission policy, procedures, and standards. Coordinates SOPs with Standards Interpretation Group as indicated.
- Manages interviewing and hiring and when necessary discipline and discharge of personnel. Continually assesses departmental resource needs and makes adjustments as indicated.
- Participates in education activities supporting internal and external customers. Internal customers, such as surveyors, will receive support during AEC, technical support and general information. External customers, such as those affected by Joint Commission accreditation, will be supported using different venues, including FAQs, Media Relations, Speaker Bureau, advocacy partners, Joint Commission Resources (including articles and educational events) as well as other opportunities. Provides appropriate support to those accredited organizations affected by emergency events.
- Develops advocacy relationships and represents the Joint Commission to other agencies including CMS, ASHE, AAMI, NFPA, AIA, etc. providing standards knowledge and expertise. Actively develops and maintains liaison relationships with various groups and organizations as part of the Liaison Network.
- Working in conjunction with the Director of Federal Relations: Establishes effective working relationships with the CMS Life Safety Code engineers to promote good communication, understanding of CMS expectations, and an appreciation/respect for TJC’s standards and survey process and positive. Takes the lead on reconciliation of any discrepancies between government validation surveys of Joint Commission accredited organizations and Joint Commission findings in the area of Physical Environment and Life Safety Code. Conducts periodic risk evaluations, as appropriate, of the discrepancies with CMS on Physical Environment and Life Safety findings to make recommendations to leadership on the need for improved Joint Commission survey processes, surveyor education, or other programmatic enhancements. Accompanies the Washington Office, or represents The Washington Office as appropriate, at national meetings involving governmental bodies where Engineering expertise is required, such as in the areas of physical environment, Life Safety Code, or emergency preparedness. Assists in the development of tools or guidance as a collaborative with the federal government for Medicare programs recognized by governmental bodies, such as updating the joint CMS-TJC Checklist for re-opening of hospitals after a catastrophic engineering systems failure.
- Manages and leads multiple divisional and cross-divisional projects. Plans, develops, administers, and monitors all facets of the project to ensure that the goals and objectives of the project are achieved. Leads staff from within the division and across Joint Commission divisions in completing the project. Facilitates resolution of issues/problems that can affect the completion of the project. Reports periodically to senior management on the project’s progress.
- Coordinates intra and inter departmental and interdivisional operations to facilitate effective interactions. Works closely with SIG, DSSM and OQM leadership specifically to promote coordination of shared processes and projects.
- Manages the Engineering Department work flow in conjunction with the SIG Department to ensure seamless customer support. Collaborates with the SIG leadership to ensure consistency between departments and all SIG support functions.
- Serves as primary contact for surveyor’s onsite when determinations need to be made regarding the triggering of potential decision rules including but not limited to immediate threat to health and safety.
- Manages and participates in the preparation of position papers and ad hoc reports for the Board of Commissioners, its various committees, senior management and governmental agencies, concerning all aspects of the accreditation process and emerging trends in national venues affecting healthcare engineering.
- Participates in the organization and dissemination of standards interpretation and survey process development and testing reports to both internal and external audiences including Joint Commission developed publications and external publications.
- Develops, participates in and provides leadership to a Healthcare Environment: Technical Advisory Council (HE:TAC) focused on the healthcare environment (life safety, environment of care and emergency management). Solicits input and membership from both the Joint Commission enterprise and leaders in the healthcare community. Creates a process to disseminate the information arrived at by this council internally to the Joint Commission and externally as appropriate.
- Leads, develops, coordinates and monitors activities to improve the consistency of life safety, environment of care and emergency management interpretations across the enterprise.