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Participate in all phases of data receipt applications and exploratory data analysis. Tasks include maintaining databases and ensuring that their data are reliable. Requirements include designing, implementing, testing, maintaining, and supporting the processes to analyze hospital data used in performance measurement analytics, as well as the routine refresh of data sets. This role embraces the concept of data wrangling, which is the process of cleaning and unifying messy and complex data sets for easy access and analysis. Provide statistical analysis for various groups with the enterprise, including regression modeling.
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GENERAL SUMMARY:
Provides on-site consultation, education, and technical assistance to international hospitals and health care systems to assist in improving patient care, quality, and safety. Candidates must have a strong understanding of Joint Commission Resources/Joint Commission International standards with the ability to review design drawings as they relate to standards in both a clinical and facilities/engineering capacity. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards and survey process, as well as health care- and discipline-specific trends and content, established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.
Comprehensive knowledge of Joint Commission Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience in settings over 250 beds and/or those with strong standards knowledge in applicable Joint Commission program. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required.
Consultant must reside in the Unites States, United Arab Emirates, or Singapore
Must be able to attend Orientation in February 2020.
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GENERAL SUMMARY
Plans and executes business development and sales activities to current and potential accreditation and consulting clients within the Asia Pacific region as prioritized by the international product line leaders and regional management team. Builds, plans, and manages both strong short-term sales pipeline and long-term sustainable business relationships to maintain and increase sales and brand awareness of JCI’s products and services to Ministries of Health, major health system accounts and key JCI customers including hospitals and industry clients. Cultivates and builds strong customer relationships at the executive level, providing customer coordination, and leveraging the Principal consultants and other subject matter experts to assist in identifying and closing sales opportunities. Builds sales proposals based on customers’ specific needs and assist in seamless delivery solutions to clients
PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Builds/establishes/maintains relationships and JCI’s brand awareness with Ministries of Health, major Health System Corporate Liaisons and Industy Clients.
2. Understand the clients’ needs clearly and able to synthesize executable solutions working with various internal subject matter experts
3. Creates sales opportunities by generating new customer leads, nurturing and maintaining strong relationships with existing customer, guiding the customers through JCI journey and coordinating meetings with customers and JCI vice presidents/executive directors/staff/consultants/subject matter experts to better understand the clients’ needs and to introduce suitable JCI products and services solutions.
4. Meets or exceeds annual sales expectations and other KPIs as defined by the management
5. Coordinates the development of client solutions/bundles/proposals, leads follow up discussions to close sales and contract signing
6. Works with the management team to create/shape/redefine international sales/marketing strategy and implementation of the strategy
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Assists the DC Office leadership to advance The Joint Commission’s government relations agenda by; 1) establishing and maintaining relationships with federal policymakers and influencers; 2) helping to ensure that public policymakers understand and appreciate The Joint Commission’s contribution to national quality and safe health care; 3) identifying opportunities to add new, or improve upon existing, partnerships with federal agencies; 4) keeping central office staff informed about policy development that affects Joint Commission programs; and 4) helping to implement the Joint Commission’s advocacy agenda.
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Assists Executive Director, Director and Associate Director in current or new Center customers in the decision process to pursue high reliability products and services. Assists Center for Transforming Healthcare (CTH) Business Development Team in researching and identifying emerging opportunities as driven by industry influencers or private Health System activity. Supports Director and Associate Director in working with potential CTH customers. The Business Development Manager independently manages accounts and/or market segment as assigned.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- In collaboration with the Director and Associate Director, initiates contact and follow-up with potential CTH customers to support closing customer sales. Also, works with CTH BD Team to strengthen relationships and encourage the use of high reliability add-on options, or other value-add high reliability services. Use contact management/customer relationship management database for documenting activities and demonstrating results.
- Arranges, plans, and conducts prospective customer development/sales meetings by telephone and in-person, with both internal CTH BD staff and external healthcare customer contacts.
- Prepares and arranges for CTH leadership presentations in collaboration with Executive Director, Director, or Associate Director that deliver key value messages about CTH high reliability products and services to potential customers and influencers. Coordinates these meetings as appropriate with Joint Commission’s Speaker’s Bureau, Washington DC office, etc.
- Collaboratively works with other Joint Commission departments and staff to respond to customer inquiries and needs as part of the sales or retention cycles. Provides quarterly updates of prospective systems candidates, and monthly reviews of current and deferred prospects.
- Participates in CTH and other internal work groups as requested and contributes to CTH strategic business plans.
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The Director plans, manages and reports on all activities associated with the daily operations and coordination of the Engineering Department. Formulates and initiates strategies to improve the Engineering Department responsiveness and accountability to accredited customers and the public. Systematically evaluates departmental performance, surveyor variability, and standards effectiveness and leads the efforts to improve the same. The director provides direction and leadership to surveyors addressing interpretation of standards and survey processes. Participates as a consultant in the development and revision of standards and survey process and in support of ongoing accreditation services and special projects. Serves as faculty for surveyor and field education programs and represents the Joint Commission at speaking engagements and in media interviews. Provides leadership and oversight to educational needs identified and offerings provided to the division through in-services/classes, conference calls, FR newsletter, and the annual training conference. Provides leadership and direction to the Healthcare Environment: Technical Advisory Council (HE:TAC).
The director also provides updates and recommendations to Joint Commission leadership regarding emerging trends that impact the healthcare environment. Participates in meetings and forums with federal agencies, national code promulgation associations and other agencies in coordination with the DC Office.
- Manages all departmental activities to include: Planning, managing and implementing departmental activities that respond to the Corporate Strategic Initiatives including preparation of the departmental budgets and capital and other special requests for resources.Directing and planning the allocation of all human resources and technical resources to support the priority activities of the departments which include standards interpretation, accreditation committee support, the periodic performance review/intracycle monitoring process, post survey processes, timely accurate response to all submitted inquiries, educational needs of the field staff and central office staff, not limited to AEC, remote learning, NFRO, etc. Provides specific technical training to the Life Safety Code Specialist (LSCS) regarding the healthcare environment. Curriculum and on-going support coordinated to ensure consistent interpretations during survey activities. Assures training meets the learning needs of the individuals to achieve favorable survey results. Provides support to LSCS by serving as a mentor, coach and leader, providing positive and constructive feedback as indicated.Establishes periodic assessment and metric to measure department performance and evaluates performance against those measurement strategies. Assesses performance through a variety of management data, feedback from other departments and customers, and direct observations. Develops quality control process to ensure consistent interpretations among the Engineering Department team. This would include evaluating written responses, equivalencies and survey scans.
- Establishes standards for the effective job performance of Engineers and evaluates performance against those standards. Assesses performance through a variety of management data, feedback from other departments and customers, and direct observations.
- Works with staff in the formulation of SOPs for the department including the development and implementation of those SOPs. Communicates and assures implementation of departmental and Joint Commission policy, procedures, and standards. Coordinates SOPs with Standards Interpretation Group as indicated.
- Manages interviewing and hiring and when necessary discipline and discharge of personnel. Continually assesses departmental resource needs and makes adjustments as indicated.
- Participates in education activities supporting internal and external customers. Internal customers, such as surveyors, will receive support during AEC, technical support and general information. External customers, such as those affected by Joint Commission accreditation, will be supported using different venues, including FAQs, Media Relations, Speaker Bureau, advocacy partners, Joint Commission Resources (including articles and educational events) as well as other opportunities. Provides appropriate support to those accredited organizations affected by emergency events.
- Develops advocacy relationships and represents the Joint Commission to other agencies including CMS, ASHE, AAMI, NFPA, AIA, etc. providing standards knowledge and expertise. Actively develops and maintains liaison relationships with various groups and organizations as part of the Liaison Network.
- Working in conjunction with the Director of Federal Relations: Establishes effective working relationships with the CMS Life Safety Code engineers to promote good communication, understanding of CMS expectations, and an appreciation/respect for TJC’s standards and survey process and positive. Takes the lead on reconciliation of any discrepancies between government validation surveys of Joint Commission accredited organizations and Joint Commission findings in the area of Physical Environment and Life Safety Code. Conducts periodic risk evaluations, as appropriate, of the discrepancies with CMS on Physical Environment and Life Safety findings to make recommendations to leadership on the need for improved Joint Commission survey processes, surveyor education, or other programmatic enhancements. Accompanies the Washington Office, or represents The Washington Office as appropriate, at national meetings involving governmental bodies where Engineering expertise is required, such as in the areas of physical environment, Life Safety Code, or emergency preparedness. Assists in the development of tools or guidance as a collaborative with the federal government for Medicare programs recognized by governmental bodies, such as updating the joint CMS-TJC Checklist for re-opening of hospitals after a catastrophic engineering systems failure.
- Manages and leads multiple divisional and cross-divisional projects. Plans, develops, administers, and monitors all facets of the project to ensure that the goals and objectives of the project are achieved. Leads staff from within the division and across Joint Commission divisions in completing the project. Facilitates resolution of issues/problems that can affect the completion of the project. Reports periodically to senior management on the project’s progress.
- Coordinates intra and inter departmental and interdivisional operations to facilitate effective interactions. Works closely with SIG, DSSM and OQM leadership specifically to promote coordination of shared processes and projects.
- Manages the Engineering Department work flow in conjunction with the SIG Department to ensure seamless customer support. Collaborates with the SIG leadership to ensure consistency between departments and all SIG support functions.
- Serves as primary contact for surveyor’s onsite when determinations need to be made regarding the triggering of potential decision rules including but not limited to immediate threat to health and safety.
- Manages and participates in the preparation of position papers and ad hoc reports for the Board of Commissioners, its various committees, senior management and governmental agencies, concerning all aspects of the accreditation process and emerging trends in national venues affecting healthcare engineering.
- Participates in the organization and dissemination of standards interpretation and survey process development and testing reports to both internal and external audiences including Joint Commission developed publications and external publications.
- Develops, participates in and provides leadership to a Healthcare Environment: Technical Advisory Council (HE:TAC) focused on the healthcare environment (life safety, environment of care and emergency management). Solicits input and membership from both the Joint Commission enterprise and leaders in the healthcare community. Creates a process to disseminate the information arrived at by this council internally to the Joint Commission and externally as appropriate.
- Leads, develops, coordinates and monitors activities to improve the consistency of life safety, environment of care and emergency management interpretations across the enterprise.
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This position supports the Joint Commission Center for Transforming Healthcare’s mission to transform health care into a high reliability industry. The Black Belt 2 (BB2) will lead strategic projects for the Center and mentor Belts. The BB2 will learn and then enable others in adapting Robust Process Improvement (Lean Six Sigma and change management). The BB2 will support the Executive Director and Master Black Belt with the training program for Center employees and external customers, which includes training Belts and others in problem solving. The BB2 provides expert advice to process improvement teams regarding team dynamics, change management, process re-design strategies, performance improvement toolsets (especially those of Lean Six Sigma), and technical expertise, such as statistical process control and flow, pull and data analysis. The BB2 will coach and mentor process improvement teams as a part of the Center's strategy to employ Robust Process Improvement to improve the quality and safety of patient care. The BB2 will present for Center presentations and assist in Center publications. The BB2 will also be a faculty for RPI as a Product.
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GENERAL SUMMARY:
Grow JCI business, with a focus on the Middle East market, and use contacts with Middle East based international organizations to leverage opportunities for JCI worldwide. Advance the reputation and status of JCI as an important contributor and partner related to issues of patient safety and health care quality. Ensure that the office meets the business plan objectives and remains integrated within JCR and JCI strategic directions.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Initiates and oversees the operation of a responsive and efficient business office.
- Markets JCI products and services to health care organizations directly, through any partners, and through participation in various meetings and forums throughout the Middle East
- Develops and implements country-specific strategies to “brand” JCI, and JCI products and services, as a responsive and credible participant and partner in Middle East matters of health care quality and patient safety.
- Manages the business development staff assigned to the Middle East office.
- Works with an advisory structure for JCI Middle East activities.
- Assures the adoption and use of Sales Force and other corporate electronic tools to foster customer communication and track customer interaction.
- Works to establish channels of communication with regional organizations on matters of health care quality and safety, and quality evaluation methodologies.
- Builds relationships with ministries of health, national quality societies, ISO and other key players/competitors in the market for external quality evaluation.
- Establishes dialogue with insurance companies, sickness funds and other sources of patient care payment to advance an understanding of accreditation and to understand the quality data requirements of such payors.
- Monitors JCI activities related to regional, national or other contracts and projects.
- Works to gain a role for JCI in developing accreditation models
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Provides on-site consultation, education, and technical assistance to domestic/international hospitals and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards/Joint Commission International Standards and survey process, as well as health care- and discipline-specific trends and content, established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations. Training scheduled for May 14, 2018.
Comprehensive knowledge of Joint Commission Standards/Joint Commission International Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience in settings over 250 beds and/or those with strong standards knowledge in applicable Joint Commission program. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required.
- Provides exceptional on- and off-site consultation and education to domestic/international health care organizations or other clients, emphasizing practical approaches in the application of The Joint Commission and/or Joint Commission International standards as well as technical assistance in general health care operations improvement.
- Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
- If requested to perform as Team Leader, leads a team of consultants to deliver a client engagement that is comprehensive, achieves client expectations, and is successful at executing all contracted deliverables in a timely and quality manner. In this capacity articulates all interventions with the Managing Consultant and appropriate Client Services Manager at The Joint Commission and/or Joint Commission International Central Office and completes all necessary follow up activities for client.
- Consistently prepares well-articulated and focused written consultation reports aimed toward senior health care executives. Obtains feedback from Joint Commission Resources and/or Joint Commission International clients regarding the quality of services and deliverables and actively makes improvements therein.
- Promotes Joint Commission Resources and/or Joint Commission International products and services through public speaking engagements and representation at high profile national and/or international conferences/meetings/conventions and/or at Joint Commission Resources and/or Joint Commission International sponsored seminars and conferences as requested. As applicable, may serve as the key contact for a state hospital association related to contract deliverables and/or coordinate educational workshops. Writes and/or reviews papers/chapters/case studies/articles for publication or for Joint Commission Resource and/or Joint Commission International journals or newsletters, as requested.
- Actively participates in professional development activities, such as training, webinars, audio conferences, and other relevant education programs to stay abreast of current The Joint Commission and/or Joint Commission International policies, products, services, standards, and survey processes, as well as consultative skills as appropriate. Proactively executes on a continuous development plan through the pursuit of performance discussions, feedback, and learning opportunities for growth.
- Participates on committees, task forces, and/or teams in the design, testing, evaluation, and redesign of Joint Commission Resources and/or Joint Commission International consulting and education products and services, business processes, and various initiatives as assigned. Actively shares innovations, creative strategies and experiences with colleagues. Develops educational materials for use in revenue generating opportunities when requested.
- Demonstrates a high level of professionalism and integrity in all aspects of one’s work, inclusive of the timely and accurate submission of engagement deliverables, time tracking, expense reimbursement, sales justification, and other necessary operational details required for the consulting position. Models a spirit of quality and collaboration across Joint Commission Resources and/or Joint Commission International services and with all colleagues. Participates in the training and mentoring of consultants when requested.
Must be able to attend February 2019 Orientation dates.
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Provides on-site consultation, education, and technical assistance to domestic health care facilities and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards/Joint Commission International Standards and survey process, health care and discipline-specific trends and content, as well as established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.
Comprehensive knowledge of Joint Commission Standards/Joint Commission International Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Prior experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience. Strong standards knowledge in applicable Joint Commission programs is essential. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Provides exceptional on- and off-site consultation and education to domestic/international health care organizations or other clients, emphasizing practical approaches in the application of The Joint Commission and/or Joint Commission International standards as well as technical assistance in general health care quality and patient safety improvement.
- Consistently prepares well-articulated and focused written consultation reports aimed toward senior health care executives. Obtains feedback from Joint Commission Resources and/or Joint Commission International clients regarding the quality of services and deliverables and actively makes improvements therein.
- Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
- If requested to perform as Team Leader, leads a team of consultants to deliver a client engagement that is comprehensive, achieves client expectations, and is successful at executing all contracted deliverables in a timely and quality manner. In this capacity, articulates all interventions with the Managing Consultant and appropriate Client Services Manager at The Joint Commission and/or Joint Commission International Central Office and completes all necessary follow up activities for client.
- Promotes Joint Commission Resources and/or Joint Commission International products and services through public speaking engagements and representation at high profile national and/or international conferences/meetings/conventions and/or at Joint Commission Resources and/or Joint Commission International sponsored seminars and conferences as requested. As applicable, may serve as the key contact for a state hospital association related to contract deliverables and/or coordinate educational workshops. Writes and/or reviews papers/chapters/case studies/articles for publication or for Joint Commission Resource and/or Joint Commission International journals or newsletters, as requested.
- Actively participates in professional development activities, such as training, webinars, audio conferences, and other relevant education programs to stay abreast of current The Joint Commission and/or Joint Commission International policies, products, services, standards, and survey processes, as well as consultative skills as appropriate. Proactively executes on a continuous development plan through the pursuit of performance discussions, feedback, and learning opportunities for growth.
- Participates on committees, task forces, and/or teams in the design, testing, evaluation, and redesign of Joint Commission Resources and/or Joint Commission International consulting and education products and services, business processes, and various initiatives as assigned. Actively shares innovations, creative strategies and experiences with colleagues. Develops educational materials for use in revenue generating opportunities when requested.
- Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
- Demonstrates a high level of professionalism and integrity in all aspects of one’s work, inclusive of the timely and accurate submission of engagement deliverables, time tracking, expense reimbursement, sales justification, and other necessary operational details required for the consulting position. Models a spirit of quality and collaboration across Joint Commission Resources and/or Joint Commission International services and with all colleagues. Participates in the training and mentoring of consultants when requested.
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Provides on-site consultation, education and technical assistance in the provision of CMS content area (including all types of Federal surveys), federal laws, regulations, guidelines, the State Operations Manual ("SOM"), surveillance protocols and standards governing the operation for health care facilities. Maintains active/current knowledge of heath care trends and content and develops solutions to assist health care organizations to understand and comply with federal regulations and processes regarding the Medicare certification program and Federal survey methodology. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations. Works with Joint Commission Resources ("JCR") Central Office staff to generate leads, develop proposals, and pursue consultation and custom education engagements.
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GENERAL SUMMARY
This position requires international travel and minimum 2 or 3 weeks of availability each month.
Provides on-site consultation, education, and technical assistance to international health care facilities and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards/Joint Commission International Standards and survey process, health care and discipline-specific trends and content, as well as established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.
Comprehensive knowledge of Joint Commission Standards/Joint Commission International Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Prior experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience. Strong standards knowledge in applicable Joint Commission programs is essential. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required. Must reside in Singapore.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Provides exceptional on- and off-site consultation and education to domestic/international health care organizations or other clients, emphasizing practical approaches in the application of The Joint Commission and/or Joint Commission International standards as well as technical assistance in general health care quality and patient safety improvement.
- Consistently prepares well-articulated and focused written consultation reports aimed toward senior health care executives. Obtains feedback from Joint Commission Resources and/or Joint Commission International clients regarding the quality of services and deliverables and actively makes improvements therein.
- Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
- If requested to perform as Team Leader, leads a team of consultants to deliver a client engagement that is comprehensive, achieves client expectations, and is successful at executing all contracted deliverables in a timely and quality manner. In this capacity, articulates all interventions with the Managing Consultant and appropriate Client Services Manager at The Joint Commission and/or Joint Commission International Central Office and completes all necessary follow up activities for client.
- Promotes Joint Commission Resources and/or Joint Commission International products and services through public speaking engagements and representation at high profile national and/or international conferences/meetings/conventions and/or at Joint Commission Resources and/or Joint Commission International sponsored seminars and conferences as requested. As applicable, may serve as the key contact for a state hospital association related to contract deliverables and/or coordinate educational workshops. Writes and/or reviews papers/chapters/case studies/articles for publication or for Joint Commission Resource and/or Joint Commission International journals or newsletters, as requested.
- Actively participates in professional development activities, such as training, webinars, audio conferences, and other relevant education programs to stay abreast of current The Joint Commission and/or Joint Commission International policies, products, services, standards, and survey processes, as well as consultative skills as appropriate. Proactively executes on a continuous development plan through the pursuit of performance discussions, feedback, and learning opportunities for growth.
- Participates on committees, task forces, and/or teams in the design, testing, evaluation, and redesign of Joint Commission Resources and/or Joint Commission International consulting and education products and services, business processes, and various initiatives as assigned. Actively shares innovations, creative strategies and experiences with colleagues. Develops educational materials for use in revenue generating opportunities when requested.
- Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
- Demonstrates a high level of professionalism and integrity in all aspects of one’s work, inclusive of the timely and accurate submission of engagement deliverables, time tracking, expense reimbursement, sales justification, and other necessary operational details required for the consulting position. Models a spirit of quality and collaboration across Joint Commission Resources and/or Joint Commission International services and with all colleagues. Participates in the training and mentoring of consultants when requested.
Must be able to attend Orientation in February 2020..
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GENERAL SUMMARY
This is a part time position requiring 2 or 3 weeks of availability per month.
Provides on-site consultation, education, and technical assistance to international health care facilities and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards/Joint Commission International Standards and survey process, health care and discipline-specific trends and content, as well as established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.
Comprehensive knowledge of Joint Commission Standards/Joint Commission International Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Prior experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience. Strong standards knowledge in applicable Joint Commission programs is essential. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required. Must reside in Singapore.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Provides exceptional on- and off-site consultation and education to domestic/international health care organizations or other clients, emphasizing practical approaches in the application of The Joint Commission and/or Joint Commission International standards as well as technical assistance in general health care quality and patient safety improvement.
- Consistently prepares well-articulated and focused written consultation reports aimed toward senior health care executives. Obtains feedback from Joint Commission Resources and/or Joint Commission International clients regarding the quality of services and deliverables and actively makes improvements therein.
- Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
- If requested to perform as Team Leader, leads a team of consultants to deliver a client engagement that is comprehensive, achieves client expectations, and is successful at executing all contracted deliverables in a timely and quality manner. In this capacity, articulates all interventions with the Managing Consultant and appropriate Client Services Manager at The Joint Commission and/or Joint Commission International Central Office and completes all necessary follow up activities for client.
- Promotes Joint Commission Resources and/or Joint Commission International products and services through public speaking engagements and representation at high profile national and/or international conferences/meetings/conventions and/or at Joint Commission Resources and/or Joint Commission International sponsored seminars and conferences as requested. As applicable, may serve as the key contact for a state hospital association related to contract deliverables and/or coordinate educational workshops. Writes and/or reviews papers/chapters/case studies/articles for publication or for Joint Commission Resource and/or Joint Commission International journals or newsletters, as requested.
- Actively participates in professional development activities, such as training, webinars, audio conferences, and other relevant education programs to stay abreast of current The Joint Commission and/or Joint Commission International policies, products, services, standards, and survey processes, as well as consultative skills as appropriate. Proactively executes on a continuous development plan through the pursuit of performance discussions, feedback, and learning opportunities for growth.
- Participates on committees, task forces, and/or teams in the design, testing, evaluation, and redesign of Joint Commission Resources and/or Joint Commission International consulting and education products and services, business processes, and various initiatives as assigned. Actively shares innovations, creative strategies and experiences with colleagues. Develops educational materials for use in revenue generating opportunities when requested.
- Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
- Demonstrates a high level of professionalism and integrity in all aspects of one’s work, inclusive of the timely and accurate submission of engagement deliverables, time tracking, expense reimbursement, sales justification, and other necessary operational details required for the consulting position. Models a spirit of quality and collaboration across Joint Commission Resources and/or Joint Commission International services and with all colleagues. Participates in the training and mentoring of consultants when requested.
Must be able to attend Orientation in February 2020..
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GENERAL SUMMARY
This position requires international travel and minimum 2 weeks of availability each month. Provides on-site consultation, education, and technical assistance to international hospitals and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards and survey process, as well as health care- and discipline-specific trends and content, established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.
Comprehensive knowledge of Joint Commission Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience in settings over 250 beds and/or those with strong standards knowledge in applicable Joint Commission program. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required. Must reside in UAE. .
PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Provides exceptional on- and off-site consultation and education to international health care organizations or other clients, emphasizing practical approaches in the application of The Joint Commission and/or Joint Commission International standards as well as technical assistance in general health care operations improvement.
2. Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
3. If requested to perform as Team Leader, leads a team of consultants to deliver a client engagement that is comprehensive, achieves client expectations, and is successful at executing all contracted deliverables in a timely and quality manner. In this capacity articulates all interventions with the Managing Consultant and appropriate Client Services Manager at The Joint Commission and/or Joint Commission International Central Office and completes all necessary follow up activities for client.
4. Consistently prepares well-articulated and focused written consultation reports aimed toward senior health care executives. Obtains feedback from Joint Commission Resources and/or Joint Commission International clients regarding the quality of services and deliverables and actively makes improvements therein.
5. Promotes Joint Commission Resources and/or Joint Commission International products and services through public speaking engagements and representation at high profile national and/or international conferences/meetings/conventions and/or at Joint Commission Resources and/or Joint Commission International sponsored seminars and conferences as requested. Writes and/or reviews papers/chapters/case studies/articles for publication or for Joint Commission Resource and/or Joint Commission International journals or newsletters, as requested.
6. Actively participates in professional development activities, such as training, webinars, audio conferences, and other relevant education programs to stay abreast of current The Joint Commission and/or Joint Commission International policies, products, services, standards, and survey processes, as well as consultative skills as appropriate. Proactively executes on a continuous development plan through the pursuit of performance discussions, feedback, and learning opportunities for growth.
7. Participates on committees, task forces, and/or teams in the design, testing, evaluation, and redesign of Joint Commission Resources and/or Joint Commission International consulting and education products and services, business processes, and various initiatives as assigned. Actively shares innovations, creative strategies and experiences with colleagues. Develops educational materials for use in revenue generating opportunities when requested.
8. Demonstrates a high level of professionalism and integrity in all aspects of one’s work, inclusive of the timely and accurate submission of engagement deliverables, time tracking, expense reimbursement, sales justification, and other necessary operational details required for the consulting position. Models a spirit of quality and collaboration across Joint Commission Resources and/or Joint Commission International services and with all colleagues. Participates in the training and mentoring of consultants when requested.
Must be able to attend Orientation in February 2020..
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GENERAL SUMMARY
This is a part time position requiring 2 weeks of availability per month. Provides on-site consultation, education, and technical assistance to international health care facilities and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards/Joint Commission International Standards and survey process, health care and discipline-specific trends and content, as well as established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.
Comprehensive knowledge of Joint Commission Standards/Joint Commission International Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Prior experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience. Strong standards knowledge in applicable Joint Commission programs is essential. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required.
Must reside in UAE.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Provides exceptional on- and off-site consultation and education to domestic/international health care organizations or other clients, emphasizing practical approaches in the application of The Joint Commission and/or Joint Commission International standards as well as technical assistance in general health care quality and patient safety improvement.
- Consistently prepares well-articulated and focused written consultation reports aimed toward senior health care executives. Obtains feedback from Joint Commission Resources and/or Joint Commission International clients regarding the quality of services and deliverables and actively makes improvements therein.
- Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
- If requested to perform as Team Leader, leads a team of consultants to deliver a client engagement that is comprehensive, achieves client expectations, and is successful at executing all contracted deliverables in a timely and quality manner. In this capacity, articulates all interventions with the Managing Consultant and appropriate Client Services Manager at The Joint Commission and/or Joint Commission International Central Office and completes all necessary follow up activities for client.
- Promotes Joint Commission Resources and/or Joint Commission International products and services through public speaking engagements and representation at high profile national and/or international conferences/meetings/conventions and/or at Joint Commission Resources and/or Joint Commission International sponsored seminars and conferences as requested. As applicable, may serve as the key contact for a state hospital association related to contract deliverables and/or coordinate educational workshops. Writes and/or reviews papers/chapters/case studies/articles for publication or for Joint Commission Resource and/or Joint Commission International journals or newsletters, as requested.
- Actively participates in professional development activities, such as training, webinars, audio conferences, and other relevant education programs to stay abreast of current The Joint Commission and/or Joint Commission International policies, products, services, standards, and survey processes, as well as consultative skills as appropriate. Proactively executes on a continuous development plan through the pursuit of performance discussions, feedback, and learning opportunities for growth.
- Participates on committees, task forces, and/or teams in the design, testing, evaluation, and redesign of Joint Commission Resources and/or Joint Commission International consulting and education products and services, business processes, and various initiatives as assigned. Actively shares innovations, creative strategies and experiences with colleagues. Develops educational materials for use in revenue generating opportunities when requested.
- Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
- Demonstrates a high level of professionalism and integrity in all aspects of one’s work, inclusive of the timely and accurate submission of engagement deliverables, time tracking, expense reimbursement, sales justification, and other necessary operational details required for the consulting position. Models a spirit of quality and collaboration across Joint Commission Resources and/or Joint Commission International services and with all colleagues. Participates in the training and mentoring of consultants when requested.
Must be able to attend Orientation in February 2020..
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Surveys international health care organizations as assigned. Applies systems analysis skills and inductive reasoning skills to determine a health care organizations’ degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance; Prepares exit reports that clearly link individual measurable deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission International activities as assigned.
Must be able to attend May 13 - 17, 2019 training.
Principal Duties and Responsibilities:
- Conducts a thorough evaluation of international programs that meet accreditation/ certification eligibility criteria. Reviews and evaluates pre-survey information and conducts all pre-survey activities. Using organization-specific information, selects patient records based upon an evaluation of the client application. Using patient experiences as guides and discussion tools:
- Conducts analysis of care delivery systems.
- Evaluates patient care environments to assess health care organizations’ operations and standards compliance.
- Interviews staff and patients to determine health care organizations’ level of compliance with standards.
- In response to patient-centered evaluation activities, analyzes documents, such as policies, procedures, meeting minutes, clinical standards, protocols, patient records, employee records, committee reports, etc. to assess the level of compliance with Joint Commission International standards, implementation of policies, evidence of performance improvement, and quality and safety of care.
- Using established survey process:
- Participates in and/or conducts all required on-site activities.
- Documents all observations in a complete and accurate manner utilizing survey technology.
- Participates in on-site/off-site findings integration discussions.
- Provides adequate documentation to guide health care organization improvement activities.
- Provides comprehensive rationale for each documented finding.
- Links each observation to potential system-level vulnerabilities found in the measurable elements and opportunities for organizational improvements in patient care and safety.
- Reports survey findings in a complete, accurate, and timely manner.
- Follows JCI Scoring Guidelines to determine a measurable element’s score based on evaluation of the evidence.
- Interprets and explains the intent of standards to the organization’s personnel in a constructive, sensitive, and professional manner. Seeks assistance from Central Office when appropriate.
- Through interactive evaluation sessions consults with organization leaders on high profile issues in health care. Offers relevant consultation where improvement is needed.
- Communicates organization-specific information to the central office as needed.
- Maintains current knowledge of Joint Commission International standards, policies and procedures. Maintains current knowledge in professional field of expertise. Demonstrates increasing knowledge of local and regional laws, cultural beliefs and practices pertinent to the survey.
- Complies with requirements for utilization of all JCIA applications for documenting findings, submitting availability, and competing expense reports, team evaluation tool etc.
- Participates in evaluating survey team after each survey by completing the Team Evaluation Tool, includes preceptees in training, as requested.
- Follows clients' safety policies when on site, including following requested safety measures (e.g., wearing appropriate protective clothing or equipment) provided that such policies are not in conflict with Joint Commission International Accreditation policies.
- Participates in staff development activities.
- May perform other duties as assigned, including, but not limited to:
- Participate in special projects.
- Assist in developing, writing and testing standards, scoring guidelines and the survey process, and provide recommendations for improvement.
- Assists the Central Office in responding to standards interpretation questions from the field.
- Assists the Central Office in analysis of organization intra-cycle monitoring reports, evidence of standards compliance reports and; complaints.
- Serves on JCI Accreditation committees, such as the Surveyor Liaison Group (SLG) Committee.
- Serves as team leader when assigned to a team.
- Serves as faculty for surveyor education and/or field education programs.
- Receives training and conduct surveys across programs and settings.
- Serves as preceptor for surveyors in training.