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Responsible for the business process design and application development of the assigned application portfolio to incorporate new business processes and innovative technologies that guide surveyors through the survey process and help health care organizations improve the safety and quality of care through the provision of evaluation and performance measurement services.
Partners with business and technical resources in designing, developing, modifying, testing, and documenting new international accreditation and certification and performances measurement processes. Works with healthcare organizations and International Accredited Organizations to define new enhancements, functions, and features. Leads and/or participates in all project phases including project management, requirements, design, testing, and implementation.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Supports the entire project life cycle for the assigned applications portfolio from strategic planning to tactical activities including gathering requirements and driving the cross-functional efforts.
- Provides technical strategic direction oversight of the portfolio of projects within the international accreditation and performance measurement functions. Scope includes new project development efforts and enhancement to existing systems based on customer needs.
- Prioritizes new application development directions by maintaining a detailed applications roadmap supported by financial analysis and implementation planning.
- Supports requirement definition to support current and future accreditation and performance measurement processes by participating in business contacts or video surveys with health care organizations.
- Develops detailed requirements specifications, design specifications, system documentation, workflow procedures, and data modeling documentation. Facilitates the approval of requested system changes with the business sponsors. Evaluates and communicates system changes and issues to both business sponsors and IT staff.
- Utilizes meeting facilitation, interview, and/or business and technical research skills during the entire project lifecycle. Coaches business users on identifying, structuring, and composing future business processes. Acts as a liaison between business users/sponsors and IT staff. As needed, acts as the project liaison with outside health care organizations in support of the project. Ensures the project team’s end results fulfill the business sponsor’s needs.
- Coordinates the planning and execution of system, integration, and enterprise testing with the project team. Facilitates user testing and assists in analyzing the results.
- Monitors and assesses the impact of all activities of the project team both internal and external offshore teams. Assists IT management with project and budget planning.
- Works with the project team to coordinate the implementation activities. Conducts a “post mortem” review of the project with the team to identify areas that went well and those areas that could be improved. Communicates these results with other teams to facilitate continuous process improvement across areas of responsibility.
- Works with the project team to create and/or update system documentation. Identifies and analyzes gaps between current processes and the desired state, designs new processes, develops process performance measures and plans the transition to a new process.
- Contributes to the establishment of, and compliance with, the department methodology, standards, procedures, practices and goals. Provides a leadership role, including RPI, the development of IT standards, and best practices.
- Conducts root cause analysis of problems and identifies, analyzes, documents, and helps facilitate the correction of defects in the software at any point in the development life cycle.
- Enhances and supports healthcare organizations technical and applications support model.
- Participates in health care, IT, and other professional networks to ensure awareness of industry standards, trends, and best practices in order to strengthen organizational and technical knowledge.
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Manages assigned projects related to the research needed in the development and evaluation of accreditation and certification standards and survey methods. Conducts scientific literature searches and reviews. Develops surveys and analyses the survey data. Serves on internal work groups within the department and/or across the organization. The Research Associate position requires the candidate to wear multiple hats and play multiple roles in a team oriented environment, and can include technical development, research, synthesis of data (qualitative and quantitative) as well as writer/scribe.
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General Summary:
This position supports the Joint Commission’s activities associated with establishing and sustaining a robust process improvement (RPI) culture. The Black Belt 2 (BB2) will lead strategic projects for the Joint Commission Enterprise and mentor Belts. The BB2 will learn and then enable others in adapting Lean Six Sigma, change management, and other performance improvement methodologies to drive results. The BB2 will support the Robust Process Improvement leadership team in the development and implementation of a quality improvement-training program for Joint Commission employees, which includes training Belts and others in problem solving. The BB2 provides expert advice to process improvement teams regarding team dynamics, change management, process re-design strategies, performance improvement toolsets (especially those of Lean Six Sigma), and technical expertise, such as statistical process control and flow, pull and data analysis.
Principal Duties and Responsibilities:
- Leads major projects to success.
- Coaches and mentors Belts and managers in setting strategy for Lean Six Sigma implementation.
- Coaches/consults with senior management to ensure that the proper infrastructure for the successful deployment and support of the robust process improvement culture is in place.
- Deploys an integrated performance improvement toolset that best meets the needs of The Joint Commission Enterprise.
- Works with senior leaders to determine the processes to be improved using the Lean Six Sigma toolkit (DMAIC, DFSS, Lean, change management).
- Serves as a process change agent, working with senior management to drive the robust process improvement strategy.
- Implements enterprise training on the Joint Commission’s integrated performance improvement toolset (Lean Six Sigma methodologies), ensuring that training is customized for the different employee roles.
- Trains and coaches Black Belt and Green Belt candidates in DMAIC, Lean, DFSS, (including Work Outs and Kaizen).
- Mentors and coaches fellow Black Belts and Green Belts (and other team leaders) in the use of Lean Six Sigma tools and methodologies (matching the toolset to the needs of the project) to ensure timely completion of projects with successful results.
- Provides key Lean Six Sigma data, metrics, and presentation for reporting, operations reviews, and enterprise communications.
- Designs and monitor on-going measures to ensure sustained process improvements.
- Translates best practices across the enterprise.
- Provides assistance, including material and content development, with internal communication efforts regarding the RPI Department and the Joint Commission’s broader RPI initiatives.
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Surveys international health care organizations as assigned. Applies systems analysis skills and inductive reasoning skills to determine a health care organizations’ degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance; Prepares exit reports that clearly link individual measurable deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission International activities as assigned.
Must be able to attend May 13 - 17, 2019 training.
Principal Duties and Responsibilities:
- Conducts a thorough evaluation of international programs that meet accreditation/ certification eligibility criteria. Reviews and evaluates pre-survey information and conducts all pre-survey activities. Using organization-specific information, selects patient records based upon an evaluation of the client application. Using patient experiences as guides and discussion tools:
- Conducts analysis of care delivery systems.
- Evaluates patient care environments to assess health care organizations’ operations and standards compliance.
- Interviews staff and patients to determine health care organizations’ level of compliance with standards.
- In response to patient-centered evaluation activities, analyzes documents, such as policies, procedures, meeting minutes, clinical standards, protocols, patient records, employee records, committee reports, etc. to assess the level of compliance with Joint Commission International standards, implementation of policies, evidence of performance improvement, and quality and safety of care.
- Using established survey process:
- Participates in and/or conducts all required on-site activities.
- Documents all observations in a complete and accurate manner utilizing survey technology.
- Participates in on-site/off-site findings integration discussions.
- Provides adequate documentation to guide health care organization improvement activities.
- Provides comprehensive rationale for each documented finding.
- Links each observation to potential system-level vulnerabilities found in the measurable elements and opportunities for organizational improvements in patient care and safety.
- Reports survey findings in a complete, accurate, and timely manner.
- Follows JCI Scoring Guidelines to determine a measurable element’s score based on evaluation of the evidence.
- Interprets and explains the intent of standards to the organization’s personnel in a constructive, sensitive, and professional manner. Seeks assistance from Central Office when appropriate.
- Through interactive evaluation sessions consults with organization leaders on high profile issues in health care. Offers relevant consultation where improvement is needed.
- Communicates organization-specific information to the central office as needed.
- Maintains current knowledge of Joint Commission International standards, policies and procedures. Maintains current knowledge in professional field of expertise. Demonstrates increasing knowledge of local and regional laws, cultural beliefs and practices pertinent to the survey.
- Complies with requirements for utilization of all JCIA applications for documenting findings, submitting availability, and competing expense reports, team evaluation tool etc.
- Participates in evaluating survey team after each survey by completing the Team Evaluation Tool, includes preceptees in training, as requested.
- Follows clients' safety policies when on site, including following requested safety measures (e.g., wearing appropriate protective clothing or equipment) provided that such policies are not in conflict with Joint Commission International Accreditation policies.
- Participates in staff development activities.
- May perform other duties as assigned, including, but not limited to:
- Participate in special projects.
- Assist in developing, writing and testing standards, scoring guidelines and the survey process, and provide recommendations for improvement.
- Assists the Central Office in responding to standards interpretation questions from the field.
- Assists the Central Office in analysis of organization intra-cycle monitoring reports, evidence of standards compliance reports and; complaints.
- Serves on JCI Accreditation committees, such as the Surveyor Liaison Group (SLG) Committee.
- Serves as team leader when assigned to a team.
- Serves as faculty for surveyor education and/or field education programs.
- Receives training and conduct surveys across programs and settings.
- Serves as preceptor for surveyors in training.
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Surveys international health care organizations as assigned. Applies systems analysis skills and inductive reasoning skills to determine a health care organizations’ degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance; Prepares exit reports that clearly link individual measurable deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission International activities as assigned.
Must be able to attend May 13 - 17, 2019 training.
Principal Duties and Responsibilities:
- Conducts a thorough evaluation of international programs that meet accreditation/ certification eligibility criteria. Reviews and evaluates pre-survey information and conducts all pre-survey activities. Using organization-specific information, selects patient records based upon an evaluation of the client application. Using patient experiences as guides and discussion tools:
- Conducts analysis of care delivery systems.
- Evaluates patient care environments to assess health care organizations’ operations and standards compliance.
- Interviews staff and patients to determine health care organizations’ level of compliance with standards.
- In response to patient-centered evaluation activities, analyzes documents, such as policies, procedures, meeting minutes, clinical standards, protocols, patient records, employee records, committee reports, etc. to assess the level of compliance with Joint Commission International standards, implementation of policies, evidence of performance improvement, and quality and safety of care.
- Using established survey process:
- Participates in and/or conducts all required on-site activities.
- Documents all observations in a complete and accurate manner utilizing survey technology.
- Participates in on-site/off-site findings integration discussions.
- Provides adequate documentation to guide health care organization improvement activities.
- Provides comprehensive rationale for each documented finding.
- Links each observation to potential system-level vulnerabilities found in the measurable elements and opportunities for organizational improvements in patient care and safety.
- Reports survey findings in a complete, accurate, and timely manner.
- Follows JCI Scoring Guidelines to determine a measurable element’s score based on evaluation of the evidence.
- Interprets and explains the intent of standards to the organization’s personnel in a constructive, sensitive, and professional manner. Seeks assistance from Central Office when appropriate.
- Through interactive evaluation sessions consults with organization leaders on high profile issues in health care. Offers relevant consultation where improvement is needed.
- Communicates organization-specific information to the central office as needed.
- Maintains current knowledge of Joint Commission International standards, policies and procedures. Maintains current knowledge in professional field of expertise. Demonstrates increasing knowledge of local and regional laws, cultural beliefs and practices pertinent to the survey.
- Complies with requirements for utilization of all JCIA applications for documenting findings, submitting availability, and competing expense reports, team evaluation tool etc.
- Participates in evaluating survey team after each survey by completing the Team Evaluation Tool, includes preceptees in training, as requested.
- Follows clients' safety policies when on site, including following requested safety measures (e.g., wearing appropriate protective clothing or equipment) provided that such policies are not in conflict with Joint Commission International Accreditation policies.
- Participates in staff development activities.
- May perform other duties as assigned, including, but not limited to:
- Participate in special projects.
- Assist in developing, writing and testing standards, scoring guidelines and the survey process, and provide recommendations for improvement.
- Assists the Central Office in responding to standards interpretation questions from the field.
- Assists the Central Office in analysis of organization intra-cycle monitoring reports, evidence of standards compliance reports and; complaints.
- Serves on JCI Accreditation committees, such as the Surveyor Liaison Group (SLG) Committee.
- Serves as team leader when assigned to a team.
- Serves as faculty for surveyor education and/or field education programs.
- Receives training and conduct surveys across programs and settings.
- Serves as preceptor for surveyors in training.
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Nationwide Search - Incumbent will work remotely anywhere in the United States
Life Safety Code Surveyors review assigned functions in Environment of Care throughout the United States.
Provides general evaluation services, education, and consultation consistent with applicable Joint Commission standards, policies, and protocols.
Determines the degree of compliance with applicable standards, specifically NFPA101 Life Safety Code.
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Under general supervision of the Field Director, reviews assigned functions in Pathology and Clinical Laboratory Program throughout the United States and in some foreign countries. Provides general evaluation services, education, and consultation consistent with applicable Joint Commission standards, policies, and protocols. Determines the degree of compliance with applicable standards.
- Conducts a thorough and credible evaluation of assigned services that meet laboratory accreditation criteria. Plans, reviews and apportions review time so that all review requirements are addressed thoroughly. Reviews and evaluates pre-survey information; researches, collects, organizes, and interprets information from multiple sources. Interviews Leadership, physicians and staff to determine level of compliance with standards. Analyzes documents, such as performance data, and use of clinical practice guidelines, to assess the level of compliance with Joint Commission standards, evidence of performance improvement, safety culture and quality of care.
- Using established review protocols:
- Analyzes written self-descriptive program information.
- Participates in and/or conducts all required conferences and interviews; analyzes all data submitted by the organization.
- Documents all recommendations, providing adequate indication of non-compliance in Survey Technology.
- Submits review findings in a complete and accurate manner to in Survey Technology.
- Interprets and explains the intent of the standards to the organization’s personnel and Leadership. Consults with the organization during review concerning non-compliance, opportunities for improvement in Leadership, safety culture, and remedial action required. Recommends publications and other resources that clarify standards and/or demonstrates compliance with standards
- Maintains current knowledge of Joint Commission laboratory standards over which they have review responsibility. Demonstrates knowledge of current federal regulations pertinent to the laboratory services evaluated.
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The Ambulatory Care Surveyor- MD surveys ambulatory organizations throughout the United States within the full scope of the Joint Commission’s Ambulatory Programs. Applies systems analysis skills and inductive reasoning skills to determine ambulatory and imaging centers' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style that leads to a meaningful and inspirational customer experience. Participates in other Joint Commission activities as assigned by supervisor.
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Nationwide Search - Incumbent will work remotely anywhere in the United States
The Ambulatory Care Surveyor- MD Radiologist surveys ambulatory organizations throughout the United States within the full scope of the Joint Commission’s Ambulatory Programs. Additionally, this position brings particular expertise to customers providing imaging services in general and those seeking Advanced Diagnostic Imaging Certification in particular. Applies systems analysis skills and inductive reasoning skills to determine ambulatory and imaging centers' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style that leads to a meaningful and inspirational customer experience. Participates in other Joint Commission activities as assigned by supervisor.
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Nationwide Search - Incumbent will work remotely anywhere in the United States
The Ambulatory Care Surveyor - RN surveys ambulatory organizations throughout the United States within the full scope of the Joint Commission’s Ambulatory Programs. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style that leads to a meaningful and inspirational customer experience. Participates in other Joint Commission activities as assigned by supervisor.
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The Surveyor Hospital MD surveys health care organizations throughout the United States. Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission activities as assigned by supervisor.
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Nationwide Search - Incumbent will work remotely anywhere in the United States
Currently seeking Acute Care Registred Nurse with Leadership experience.
The RN Field Representative surveys health care organizations throughout the United States. Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission activities as assigned by supervisor.
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Nationwide Search – Physician
- The Hospital Physician Surveyor surveys health care organizations throughout the United States.
- Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems.
- Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance.
- Prepares management reports that clearly link individual standards deficiencies with potentialsystems vulnerabilities and related organization risk points.
- Effectively communicates this information to health care organization leadership in a constructive and collegial style.
- Participates in other Joint Commission activities as assigned by supervisor.
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Nationwide Search – Physician – Oncology with Acute care experience
Physician will work remotely anywhere in the United States
Are you a physician practicing Oncology in the acute care setting?
- The Hospital Physician Surveyor surveys health care organizations throughout the United States.
- Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems.
- Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance.
- Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points.
- Effectively communicates this information to health care organization leadership in a constructive and collegial style.
- Participates in other Joint Commission activities as assigned by supervisor.
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Nationwide Search - Incumbent will work remotely anywhere in the United States
The Disease Specific Care, Stroke Reviewer is responsible to review the following certification programs: Acute Stroke Ready Hospitals, Primary Stroke Centers and Comprehensive Stroke Centers. The expectation is that reviewers will provide our partner organizations with educational and inspirational reviews. Joint Commission Certified Centers will provide evidence-based care to their stroke patients and continually monitor their performance.
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This is a Continuous Service Readiness (CSR) Consultant that will primarily service clients in the Norhteast Region (East Coast). We are seeking candidates located in New York to provide on-site consultation, education, and technical assistance to hospitals and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards and survey process, as well as health care- and discipline-specific trends and content, established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.
Comprehensive knowledge of Joint Commission Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience in settings over 250 beds and/or those with strong standards knowledge in applicable Joint Commission program. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required.
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Under general supervision of Director, Field Representative Management and Development, reviews assigned functions in disease-specific care (“DSC”) programs throughout the United States and in some foreign countries. Provides general evaluation services, education, and consultation consistent with applicable Joint Commission standards, policies, and protocols. Determines the degree of compliance with applicable standards.
- Conducts a thorough evaluation of assigned services and programs that meet DSC certification eligibility criteria. Plans, reviews and apportions review time so that all review requirements are addressed thoroughly per program. Reviews and evaluates pre-review information; researches, collects, organizes, and interprets a large volume of information from multiple sources. Interviews staff and patients to determine level of compliance with standards. Analyzes documents, such as performance data, use of clinical practice guidelines, to assess the level of compliance with The Joint Commission standards, evidence of performance improvement, and quality of care.
- Using established review protocols:
- Analyzes written self-descriptive program information.
- Participates in and/or conducts all required conferences and interviews; analyzes all data submitted by the organization.
- Documents all recommendations, providing adequate indication on non-compliance. Submits review findings in a complete, accurate, and timely manner to the Central Office.
- Interprets and explains the intent of the standards to the organization’s personnel. Consults with staff during review re: non-compliance, opportunities for improvement, and remedial action required. Recommends publications and other resources that clarify standards and/or demonstrates compliance with standards.
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Under general supervision of Director, Field Representative Management and Development, reviews assigned functions in disease-specific care (“DSC”) programs throughout the United States and in some foreign countries. Provides general evaluation services, education, and consultation consistent with applicable Joint Commission standards, policies, and protocols. Determines the degree of compliance with applicable standards.
- Conducts a thorough evaluation of assigned services and programs that meet DSC certification eligibility criteria. Plans, reviews and apportions review time so that all review requirements are addressed thoroughly per program. Reviews and evaluates pre-review information; researches, collects, organizes, and interprets a large volume of information from multiple sources. Interviews staff and patients to determine level of compliance with standards. Analyzes documents, such as performance data, use of clinical practice guidelines, to assess the level of compliance with The Joint Commission standards, evidence of performance improvement, and quality of care.
- Using established review protocols:
- Analyzes written self-descriptive program information.
- Participates in and/or conducts all required conferences and interviews; analyzes all data submitted by the organization.
- Documents all recommendations, providing adequate indication on non-compliance. Submits review findings in a complete, accurate, and timely manner to the Central Office.
- Interprets and explains the intent of the standards to the organization’s personnel. Consults with staff during review re: non-compliance, opportunities for improvement, and remedial action required. Recommends publications and other resources that clarify standards and/or demonstrates compliance with standards.
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Oversees strategic planning for all assigned content generated or acquired by department, including domestic and international accreditation and certification standards, accreditation readiness strategies and case studies, and health care quality and safety content. This content is primarily delivered in digital format—e-products, mobile platforms, e-books, digital newsletters, and subscription-based digital portals--but is also available in print on demand. Plans, allocates resources, and directs content development of all assigned digital publications. Reviews all assigned content to ensure readability, accuracy, and consistency with corporate policies, procedures, initiatives, strategic goals, and Joint Commission standards. Monitors and ensures profitability of assigned products. Manages digital content development/editorial staff working on assigned digital content.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Responsible for strategic planning, identification, maintenance, and maximization of current and new revenue-generating digital content, including domestic and international accreditation and certification standards, accreditation readiness strategies and case studies, and health care quality and safety content. Tracks health care and digital publishing trends relevant to JCR and The Joint Commission’s missions and strategic objectives; monitors and evaluates competitor products; anticipates field needs; and recommends and implements new strategies and products as appropriate, including media selection.
- Working with the Executive Director and AD, Digital Publications counterpart, develops long-term and short-term goals and objectives for the department related to content development and media expansion beyond text to infographics, video, and audio. Determines front, back, and kill lists of digital content; provides projection of digital publication titles and dates, revenue, and expenses; and monitors sales and profitability of all digital content and products emanating from the department. Ensures profitability of assigned products.
- Serves as editorial content expert for the department; reviews all assigned content to ensure readability, accuracy, and consistency with The Joint Commission standards, initiatives, policies and procedures, strategic plans and goals, and current trends. Ensures all assigned digital publications and digital publishing processes are aligned with future JCR and Joint Commission initiatives.
- Establishes a master digital content development and acquisitions schedule for all assigned content. Reviews and monitors content development and acquisition schedules, tracks projects from conception through release/publication, communicates digital content development status and needs to appropriate department management and other staff, and coordinates publication/release with production management and staff.
- Participates in JCR and Joint Commission teams as appropriate to provide professional digital publishing expertise, project management and product development skills, and content expertise.
- Evaluates all digital content proposals, financial models, contracts, and manuscripts to ensure profitability, accuracy, appropriateness, and sound business practices. Authorizes contracts and payments for freelancers.
- Identifies opportunities for increasing market penetration of digital publications in cooperation with Marketing, Communications, Fulfillment/E-commerce, Business Development, Sales, and other staff. Ensures that Marketing and Communications receive timely, accurate information about new products; approves marketing and press release copy. Ensures that ecommerce webstore is updated as appropriate and includes accurate information about digital content for purchase. Ensures that all digital publications meet Net Promoter Score targets.
- Assumes responsibility for hiring, orienting, managing, evaluating, promoting, and/or terminating digital content development/editorial staff.
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Directs, with the supervision of the Executive Director, Strategic Alliances, the state and payer relations functions, including the pursuit and attainment of accreditation and certification recognitions, with both state regulatory agencies and private/public health plans. This position also cultivates new and nurtures existing relationships with designated external audiences, including healthcare provider associations, state governmental agencies and health plans. Support the Executive Vice President and Executive Directors in all aspects of state government, payer and provider association management. Supervises the activities of the manager, state relations and manager, payer relations. Provides formal education and information to internal and external audiences, including state hospital associations and field staff.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Directs the state legislative function, including monitoring and disseminating information about the status of state legislative and regulatory initiatives related to The Joint Commission’s mission and strategic business objectives.
- In conjunction with Executive Directors, oversees the identification of legislative, regulatory and policy opportunities and barriers at the state and federal level for facilitating Joint Commission accreditation and certification, and prepares comprehensive state strategic and tactical plans. Conducts state lobbying on legislative and regulatory matters.
- In conjunction with Executive Directors, oversees the identification of health plan recognition opportunities and barriers with public and private health plans/payers for facilitating Joint Commission accreditation and certification, and prepares comprehensive payer strategic and tactical plans. Engages with health plan leadership in pursuit of recognition opportunities.
- Identifies and informs supervisor, executive directors, and other department staff of urgent situations, pending detrimental legislation, regulation or payer policies adverse to the Joint Commission’s interest, and intervenes to remedy.
- Maintains and cultivates liaison relationships with key external audiences. Specifically works with state hospital associations to facilitate regular conference calls, and delivers in-person and webinar-based educational sessions at state hospital association-sponsored meetings.
- Coordinates, plans, and serves as facilitator of an annual in-person meeting of state hospital association representatives.
- Supervises the activities of all state and payer relations staff.
- Directs the transmission of organization-specific accreditation information to state regulatory agencies pursuant to contracts and the Public Information Policy.
- Directs and oversees the publication of a state legislative/regulatory activity report, which is updated monthly to reflect the progression of identified bills and regulations from introduction through adoption.
- Works directly with the executive vice president and other divisional leaders as a special project manager for BDGER, as directed, including but not limited to the facilitation of research and special tracking projects as requested.
- Develops, reviews and implements legal/contractual agreements with state regulatory agencies and payers/health plans, in conjunction with the Department of Legal Affairs.