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GENERAL SUMMARY
Provides on-site consultation, education, and technical assistance to domestic hospitals and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards and survey process, as well as health care- and discipline-specific trends and content, established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.
Comprehensive knowledge of Joint Commission Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience in settings over 250 beds and/or those with strong standards knowledge in applicable Joint Commission program. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Provides exceptional on- and off-site consultation and education to international health care organizations or other clients, emphasizing practical approaches in the application of The Joint Commission and/or Joint Commission International standards as well as technical assistance in general health care operations improvement.
- Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
- If requested to perform as Team Leader, leads a team of consultants to deliver a client engagement that is comprehensive, achieves client expectations, and is successful at executing all contracted deliverables in a timely and quality manner. In this capacity articulates all interventions with the Managing Consultant and appropriate Client Services Manager at The Joint Commission and/or Joint Commission International Central Office and completes all necessary follow up activities for client.
- Consistently prepares well-articulated and focused written consultation reports aimed toward senior health care executives. Obtains feedback from Joint Commission Resources and/or Joint Commission International clients regarding the quality of services and deliverables and actively makes improvements therein.
- Promotes Joint Commission Resources and/or Joint Commission International products and services through public speaking engagements and representation at high profile national and/or international conferences/meetings/conventions and/or at Joint Commission Resources and/or Joint Commission International sponsored seminars and conferences as requested. Writes and/or reviews papers/chapters/case studies/articles for publication or for Joint Commission Resource and/or Joint Commission International journals or newsletters, as requested.
- Actively participates in professional development activities, such as training, webinars, audio conferences, and other relevant education programs to stay abreast of current The Joint Commission and/or Joint Commission International policies, products, services, standards, and survey processes, as well as consultative skills as appropriate. Proactively executes on a continuous development plan through the pursuit of performance discussions, feedback, and learning opportunities for growth.
- Participates on committees, task forces, and/or teams in the design, testing, evaluation, and redesign of Joint Commission Resources and/or Joint Commission International consulting and education products and services, business processes, and various initiatives as assigned. Actively shares innovations, creative strategies and experiences with colleagues. Develops educational materials for use in revenue generating opportunities when requested.
- Demonstrates a high level of professionalism and integrity in all aspects of one’s work, inclusive of the timely and accurate submission of engagement deliverables, time tracking, expense reimbursement, sales justification, and other necessary operational details required for the consulting position. Models a spirit of quality and collaboration across Joint Commission Resources and/or Joint Commission International services and with all colleagues. Participates in the training and mentoring of consultants when requested.
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The Lean Six Sigma position supports the Joint Commission’s activities associated with establishing and sustaining a robust process improvement (RPI) culture including leading strategic, large scoped projects for the Joint Commission Enterprise. This position will learn and then enable others in adapting Lean Six Sigma, change management, and other performance improvement methodologies to drive results.
This position will lead the maintenance and engagement of the Green Belt program. This position provides expert RPI advice to teams regarding change management, strategy, and technical expertise while growing as an RPI practitioner.
This role is ultimately responsible for the long-term success and buy-in of the RPI methodology and use across the enterprise.
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GENERAL SUMMARY
Identifies, develops, and converts new customer opportunities for ambulatory care accreditation and optional certifications (Primary Care Medical Home and Orthopedic Certification). Target customers include both hospital-affiliated and freestanding ambulatory organizations, government agencies, hospital systems and ambulatory corporate and consultant influencers. The Business Development Manager independently manages a territory and/or market segment as assigned, including government agency or system customers and prospects.
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Responsible for reviewing, analyzing and writing outcome evaluations for client accreditation/certification survey reports and post-survey follow-up reports based on correct application of the decision rules, e.g. survey findings reports, strategic improvement plans (SIP), self-assessments of standards compliance, and intra-cycle reviews. Responsible for editing, proofreading and formatting the accreditation survey reports, accreditation, and other client documents. Maintains selected databases and provides statistics, trends and reports. Prepares memos and other documents for the JCI Accreditation Committee. Provides program specific knowledge and information to internal and external customers and fellow staff.
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GENERAL SUMMARY
The Policy and Regulatory Affairs Manager will support the efforts of The Joint Commission’s Federal Relations Office to advance The Joint Commission’s federal health policy agenda. The Policy and Regulatory Affairs Manager has experience with health care policy issues related to The Joint Commission and The Joint Commission’s customers. As such, he/she should have a background in understanding national policies to improve the quality of health care and patient safety. He/she should have experience working with health care delivery systems and an in-depth understanding of different health care settings. The Policy and Regulatory Affairs Manager is key to the development and execution of The Joint Commission’s policy work and to providing the necessary background and research for the Associate Director/ Executive Director of Federal Relations (Directors) policy and advocacy roles. The position entails monitoring changes in and analyzing and evaluating the effects of laws, regulations, and federal guidance/policies on Joint Commission programs. The position also involves external outreach to help ensure that policymakers and stakeholders understand and appreciate The Joint Commission’s contribution to national goals for quality and safe care. He/she tracks work from relevant stakeholders. As required, he / she answers questions from Joint Commission staff and on occasion makes presentations on regulatory and public policy matters. Other responsibilities include providing assistance with formal comments on federal regulations with input from enterprise subject matter experts and Directors.
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GENERAL SUMMARY:
The Manager, Project Management Office (PMO), will implement Project Governance through designing and implementing a set of policies, functions, processes, procedures, and role / responsibilities that define the establishment, management, and control of projects, programs or portfolios.
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GENERAL SUMMARY
The Engagement Support Representative provides scheduling and operational support for Global Consulting (including CSR and CMS consulting), Global Education, and other product lines utilizing JCR/JCI Field Staff. The Engagement Support Representative is responsible for all facets of scheduling functions of JCR/JCI Consulting Field staff, utilizing the Salesforce and Financial Force PSA systems. This includes ensuring that the appropriate resources are utilized to meet needs for client engagements, based on skill sets, time length, and utilization goals set by the product line. This individual will work directly with central office, clients and consultants to assure timely and accurate processing of domestic and international consulting engagements, education programs and other events, while ensuring the integrity of JCR’s Salesforce database. This includes, but is not limited to, project (engagement) planning, creation of projects, milestones, and tasks within Financial Force, knowledge and adherence to JCR/JCI travel policies, expense management, system reports and spreadsheets, field staff utilization reports, Engagement Support Dashboard development and maintenance, and other Financial Force system reports as required.
Further, the Engagement Support Representative also works with the enterprise finance and legal departments to ensure accurate processing and reporting on contracts, BAAs, payroll, and billing functions.
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Publications Intern
The publications intern will work on a variety of projects within the Global Publications department at JCR and get exposure to the publishing process.
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GENERAL SUMMARY
Serves as the “content expert” and “champion” responsible for driving product strategy for the Home Care Accreditation Program; must possess and maintain superior expertise in and knowledge about the home care field. As executive director for the Home Care Strategic Business Unit, responsible for the positioning and the successful differentiation of the program in the competitive marketplace. Ensures that the Home Care program meets its annual new business, revenue growth and operating margin objectives and achieves a leading competitive and market position. As SBU Executive Director, leads the team to ensure that all key aspects impacting program performance are being addressed to enhance the success of the product line including both retention of current customers and recruitment of prospective customers. The SBU team, including operations, standards, the standards interpretation group, research, business development and marketing is responsible for program performance and profitability. The executive director will share responsibility with the members of the SBU team for the Home Care program performance and profitability and is accountable for reporting program performance to the Executive Vice President and the Operations Group. Oversees the annual development and implementation of the Home Care Program Strategic Business Plan.
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GENERAL SUMMARY
Assist the Executive Director in managing the strategic development, growth and retention, and day-to-day operations of the activities related to the Home Care accreditation program. Identify and assist new customers in the decision process to pursue Home Care accreditation in an assigned individual territory.
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Nationwide Search - Incumbent will work remotely anywhere in the United States
The Disease Specific Care, Stroke Reviewer is responsible to review the following certification programs: Acute Stroke Ready Hospitals, Primary Stroke Centers and Comprehensive Stroke Centers. The expectation is that reviewers will provide our partner organizations with educational and inspirational reviews. Joint Commission Certified Centers will provide evidence-based care to their stroke patients and continually monitor their performance.
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Nationwide Search - Incumbent will work remotely anywhere in the United States
Currently seeking Acute Care Registred Nurse with Leadership experience.
The RN Field Representative surveys health care organizations throughout the United States. Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission activities as assigned by supervisor.
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GENERAL SUMMARY
Directs projects related to the development of accreditation and certification standards and survey methods. Serves as faculty for surveyor and other education programs. Represents the Joint Commission at speaking engagements and as a liaison to various professional organizations.
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GENERAL SUMMARY:
Plans and implements the logistics for face-to-face and conference call meetings, which could include those of the Joint Commission and Center for Transforming Health Care Boards and their Committees, Work Groups, and Advisory Groups, as well as strategic forums and field staff education events if and as assigned. Communicates professionally and effectively with Board members, Corporate Member staff, advisory group and expert panel members, and Joint Commission staff and their assistants regarding meeting plans. Manages and maintains information to support timely and efficient meetings.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Responsible for logistics to assigned groups and functions, which could include Board and Board Committee, advisory group, forums, technical advisory panels, and field education staff meetings and calls annually, as well as additional functions including orientation sessions, staff briefings, and dinners accompanying meeting events. Responsibilities include but are not limited to tracking meeting attendance and providing rooming lists to hotels, arranging for hotel shuttles and ground transportation, and setting up and breaking down meeting room set up.
- Foster and maintain relationships with internal vendors in support of successful meetings and events, including in-house catering, meeting support personnel, and security.
- Schedule and reschedule meetings, as necessary, to accommodate changing schedules. Create and distribute Meeting Notifications for all meetings approximately four weeks prior to meetings and track attendance for external and internal meeting participants. Identify and communicate to department leadership any potential issues with meeting quorum.
- Create systems and processes following department Standard Operating Procedures to efficiently plan and implement these meetings and functions.
- Serve as a point of contact in relation to Board, Committee, Advisory Group, forum, and field staff education activities for all Board members, meeting participants, their assistants, Corporate Member staff, Officers, and all staff and their assistants. Provide them with reliable and timely information regarding meetings and assist with special needs.
- Coordinate and track budgeting aspects of meetings and meeting planning, in collaboration with the Meeting Manager. Enter data in to budget tracking document. Identify budget variances and their causes.
- Foster and maintain relationships with external vendors including hotels, limousine services, conference call vendors, and restaurants, to provide for the best service and value for that service possible.
- Maintain a database of key professional organization contacts for department use in its communication initiatives.
- Create electronic registration sites and post-event surveys for distribution to meeting invitees and attendees.
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GENERAL SUMMARY
The account executive serves as the key primary contact between the organizations and The Joint Commission. The account executive develops and manages the important relationship with organizations, coordinates survey planning, and handles policy, procedure, and accreditation/certification issues and services. The account executive acts as the key resource for inquiries throughout the accreditation/certification cycle in addition to providing coaching and education to the organizations.
The account executive will process applications, set agendas, and processes reports including on-site survey event reports, and follow-up reports including evidence of standards compliance (ESC) and measure of success (MOS) reports. The account executive will work with a lead account executive regarding policy determinations relative to the inclusion of services and the scope of survey, application of cooperative agreements, ownership changes, and the extension survey policy requirement. The account executive acquires a basic knowledge of the Joint Commission standards. The account executive consults with senior and lead account executives and other Joint Commission staff who have expertise needed to serve their customers (e.g., standards interpretation group, information technology, government relations, business development, etc.).
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Summary:
The Joint Commission has an educational opportunity for a law student to work as a Summer compliance/legal intern in the Legal Department with the Corporate Compliance Officer and legal staff in a wide variety of projects focused in the area of corporate law, corporate compliance and privacy involving legal research, drafting of documents, contract and policy review in support of meeting legal and regulatory requirements. Additional support may include development of training tools, case studies, newsletters or performing audits and/or monitors to determine if practice meets policy. May also support the General Counsel. Looking for a minimum 24 hours per week for a minimum of 10 weeks. This is an unpaid position. In cooperation with college/university may consider it externship.
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The Ambulatory Care Surveyor- MD surveys ambulatory organizations throughout the United States within the full scope of the Joint Commission’s Ambulatory Programs. Applies systems analysis skills and inductive reasoning skills to determine ambulatory and imaging centers' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style that leads to a meaningful and inspirational customer experience. Participates in other Joint Commission activities as assigned by supervisor.
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Provides on-site consultation, education and technical assistance in the provision of CMS content area (including all types of Federal surveys), federal laws, regulations, guidelines, the State Operations Manual ("SOM"), surveillance protocols and standards governing the operation for health care facilities. Maintains active/current knowledge of heath care trends and content and develops solutions to assist health care organizations to understand and comply with federal regulations and processes regarding the Medicare certification program and Federal survey methodology. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations. Works with Joint Commission Resources ("JCR") Central Office staff to generate leads, develop proposals, and pursue consultation and custom education engagements.
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This is a remote position. Currently seeking International Surveyors in China, Malaysia, Japan, Spain, South America, UAE.
Surveys international health care organizations as assigned. Applies systems analysis skills and inductive reasoning skills to determine a health care organizations’ degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance; Prepares exit reports that clearly link individual measurable deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission International activities as assigned.
Must be able to attend March 23 - 27, 2020 training.
Principal Duties and Responsibilities:
- Conducts a thorough evaluation of international programs that meet accreditation/ certification eligibility criteria. Reviews and evaluates pre-survey information and conducts all pre-survey activities. Using organization-specific information, selects patient records based upon an evaluation of the client application. Using patient experiences as guides and discussion tools:
- Conducts analysis of care delivery systems.
- Evaluates patient care environments to assess health care organizations’ operations and standards compliance.
- Interviews staff and patients to determine health care organizations’ level of compliance with standards.
- In response to patient-centered evaluation activities, analyzes documents, such as policies, procedures, meeting minutes, clinical standards, protocols, patient records, employee records, committee reports, etc. to assess the level of compliance with Joint Commission International standards, implementation of policies, evidence of performance improvement, and quality and safety of care.
- Using established survey process:
- Participates in and/or conducts all required on-site activities.
- Documents all observations in a complete and accurate manner utilizing survey technology.
- Participates in on-site/off-site findings integration discussions.
- Provides adequate documentation to guide health care organization improvement activities.
- Provides comprehensive rationale for each documented finding.
- Links each observation to potential system-level vulnerabilities found in the measurable elements and opportunities for organizational improvements in patient care and safety.
- Reports survey findings in a complete, accurate, and timely manner.
- Follows JCI Scoring Guidelines to determine a measurable element’s score based on evaluation of the evidence.
- Interprets and explains the intent of standards to the organization’s personnel in a constructive, sensitive, and professional manner. Seeks assistance from Central Office when appropriate.
- Through interactive evaluation sessions consults with organization leaders on high profile issues in health care. Offers relevant consultation where improvement is needed.
- Communicates organization-specific information to the central office as needed.
- Maintains current knowledge of Joint Commission International standards, policies and procedures. Maintains current knowledge in professional field of expertise. Demonstrates increasing knowledge of local and regional laws, cultural beliefs and practices pertinent to the survey.
- Complies with requirements for utilization of all JCIA applications for documenting findings, submitting availability, and competing expense reports, team evaluation tool etc.
- Participates in evaluating survey team after each survey by completing the Team Evaluation Tool, includes preceptees in training, as requested.
- Follows clients' safety policies when on site, including following requested safety measures (e.g., wearing appropriate protective clothing or equipment) provided that such policies are not in conflict with Joint Commission International Accreditation policies.
- Participates in staff development activities.
- May perform other duties as assigned, including, but not limited to:
- Participate in special projects.
- Assist in developing, writing and testing standards, scoring guidelines and the survey process, and provide recommendations for improvement.
- Assists the Central Office in responding to standards interpretation questions from the field.
- Assists the Central Office in analysis of organization intra-cycle monitoring reports, evidence of standards compliance reports and; complaints.
- Serves on JCI Accreditation committees, such as the Surveyor Liaison Group (SLG) Committee.
- Serves as team leader when assigned to a team.
- Serves as faculty for surveyor education and/or field education programs.
- Receives training and conduct surveys across programs and settings.
- Serves as preceptor for surveyors in training.
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This is a remote position. Currently seeking International Surveyors from China, Malaysia, Japan, Spain, South America, UAE.
International Surveyors surveys international health care organizations as assigned. Applies systems analysis skills and inductive reasoning skills to determine a health care organizations’ degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance; Prepares exit reports that clearly link individual measurable deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission International activities as assigned.
Must be able to attend March 23-27, 2020 training.
Principal Duties and Responsibilities:
- Conducts a thorough evaluation of international programs that meet accreditation/ certification eligibility criteria. Reviews and evaluates pre-survey information and conducts all pre-survey activities. Using organization-specific information, selects patient records based upon an evaluation of the client application. Using patient experiences as guides and discussion tools:
- Conducts analysis of care delivery systems.
- Evaluates patient care environments to assess health care organizations’ operations and standards compliance.
- Interviews staff and patients to determine health care organizations’ level of compliance with standards.
- In response to patient-centered evaluation activities, analyzes documents, such as policies, procedures, meeting minutes, clinical standards, protocols, patient records, employee records, committee reports, etc. to assess the level of compliance with Joint Commission International standards, implementation of policies, evidence of performance improvement, and quality and safety of care.
- Using established survey process:
- Participates in and/or conducts all required on-site activities.
- Documents all observations in a complete and accurate manner utilizing survey technology.
- Participates in on-site/off-site findings integration discussions.
- Provides adequate documentation to guide health care organization improvement activities.
- Provides comprehensive rationale for each documented finding.
- Links each observation to potential system-level vulnerabilities found in the measurable elements and opportunities for organizational improvements in patient care and safety.
- Reports survey findings in a complete, accurate, and timely manner.
- Follows JCI Scoring Guidelines to determine a measurable element’s score based on evaluation of the evidence.
- Interprets and explains the intent of standards to the organization’s personnel in a constructive, sensitive, and professional manner. Seeks assistance from Central Office when appropriate.
- Through interactive evaluation sessions consults with organization leaders on high profile issues in health care. Offers relevant consultation where improvement is needed.
- Communicates organization-specific information to the central office as needed.
- Maintains current knowledge of Joint Commission International standards, policies and procedures. Maintains current knowledge in professional field of expertise. Demonstrates increasing knowledge of local and regional laws, cultural beliefs and practices pertinent to the survey.
- Complies with requirements for utilization of all JCIA applications for documenting findings, submitting availability, and competing expense reports, team evaluation tool etc.
- Participates in evaluating survey team after each survey by completing the Team Evaluation Tool, includes preceptees in training, as requested.
- Follows clients' safety policies when on site, including following requested safety measures (e.g., wearing appropriate protective clothing or equipment) provided that such policies are not in conflict with Joint Commission International Accreditation policies.
- Participates in staff development activities.
- May perform other duties as assigned, including, but not limited to:
- Participate in special projects.
- Assist in developing, writing and testing standards, scoring guidelines and the survey process, and provide recommendations for improvement.
- Assists the Central Office in responding to standards interpretation questions from the field.
- Assists the Central Office in analysis of organization intra-cycle monitoring reports, evidence of standards compliance reports and; complaints.
- Serves on JCI Accreditation committees, such as the Surveyor Liaison Group (SLG) Committee.
- Serves as team leader when assigned to a team.
- Serves as faculty for surveyor education and/or field education programs.
- Receives training and conduct surveys across programs and settings.
- Serves as preceptor for surveyors in training.