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The position supports the Office of Quality & Patient Safety and the Division of Healthcare Improvement need for knowledge and expertise in safety and quality functions through database management, project management and research management. This position serves as the subject matter expert to help develop and maintain data base(s) to support safety and quality initiatives; facilitate the development and preparation of data reports; and analyzes the data necessary to support new initiatives and evaluate existing initiatives. Leads and coordinates projects and special initiatives as directed.
Seeking candidates with strong customer service management experience in the role of an Account Executive.
This is an entry level position with someone who has 0-5 years of experience. (Local candidates only)
Our Account Executives have promotional opportunities after 1 year into a Senior Account Executive position.
This position will compensate based on your experience between $40,000-$45,000 your first year. (we offer full benefits: medical, dental, vision, pto, and two retirement plans; 401k and pension). This is not a remote opportunity, we are looking for an individual who will be available to work in our central office located in Oak Brook Terrace, Illinois.
The account executive serves as the key primary contact between the organizations and The Joint Commission. The account executive develops and manages the important relationship with organizations, coordinates survey planning, and handles policy, procedure, and accreditation/certification issues and services. The account executive acts as the key resource for inquiries throughout the accreditation/certification cycle in addition to providing coaching and education to the organizations.
The account executive will process applications, set agendas, and processes reports including on-site survey event reports, and follow-up reports including evidence of standards compliance (ESC) and measure of success (MOS) reports. The account executive will work with a lead account executive regarding policy determinations relative to the inclusion of services and the scope of survey, application of cooperative agreements, ownership changes, and the extension survey policy requirement. The account executive acquires a basic knowledge of the Joint Commission standards. The account executive consults with senior and lead account executives and other Joint Commission staff who have expertise needed to serve their customers (e.g., standards interpretation group, information technology, government relations, business development, etc.).
This position is located in Oakbrook Terrace, IL.
Under the direction of the department leadership, manage the ongoing activities related to performance measurement data use including but not limited to maintaining databases and ensuring that their data are reliable. Coordinate specific performance measure development activities to enhance the reliability and validity of data. Manage the data requirement process including supporting the analysis of performance measurement data used in analytics, as well as the routine refresh of data sets. This role embraces the concept of data wrangling, which is the process of cleaning and unifying messy and complex data sets for easy access and analysis. This role provides statistical analysis for of complex data sets for use in dashboards, reports, and publications. Mentor staff in activities promoting the integration of performance measure data use.
This is a Continuous Service Readiness (CSR) Consultants. We are seeking candidates located in Georgia or Mid-Atlantic or Southern Region to provide on-site consultation, education, and technical assistance to hospitals and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards and survey process, as well as health care- and discipline-specific trends and content, established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.
Comprehensive knowledge of Joint Commission Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience in settings over 250 beds and/or those with strong standards knowledge in applicable Joint Commission program. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required.
Designs, creates and maintains efficient and quality code, tests, implements and documents software application systems and processes. Able to translate requests from the business community into cloud solution, software packages or custom designed computer systems. Proficient in the use of a variety of programming languages and software packages used by TJC. Demonstrates technical competence and leadership across a full life cycle of application development from initial requirements to final implementation. Works independently and with teams under general supervision according to established procedures and policies.
The Software Development Analyst works on all phases of a software project including analysis, detailed design, prototyping, coding, quality assurance and testing. Works closely with Product Managers, Business Analysts, technical colleagues and leadership team todesign, create, test, document, maintain, and demonstrate effective, efficient and high-quality code to turn product visions and requirements into product software. This role contributes primarily to the design, development, testing, and ongoing support phases of the product life cycle. Developers must demonstrate technical proficiency with a variety of programming languages and tools used within the organization and keep abreast of advances in the software engineering field. The ability to operate independently with general supervision or mentoring guidance in a highly collaborative team setting is essential.
The Senior Software Development Analyst works on all phases of a software project including analysis, detailed design, prototyping, coding, quality assurance and testing. Works closely with Product Managers, Business Analysts, technical colleagues and leadership team to gather and document business and system requirements and is responsible for contributing to the design, development, testing, and ongoing support phases of the life cycle. Researches, evaluates, and recommends technical approaches for both domestic and international product application software projects. Provides expertise regarding integration of applications and data.