GENERAL SUMMARY As a Segment Marketing Manager, you are responsible for communicating the features and benefits of our services through compelling storytelling. You will be expected to be an advocate for Joint Commission International’s services and benefits - driving demand and usage of our offerings. You will partner closely with teams across the organization, specifically product/service development teams and business development team to establish positioning and messaging, build product launch strategies, develop sales enablement content, and drive customer engagement through ongoing marketing programs/campaigns.  INDMP #LI-REMOTE

The Education Sales Support Associate is a key individual to support JCR global education sales and marketing processes.  The Associate is primarily responsible for assisting JCR sales and marketing team in demonstrations of JCR educational product lines, proactively managing sales leads and opportunities, helping convert leads to opportunities and opportunities to close win.  The Associate is the primary point of contact for sales, client request for proposals, marketing, trade shows (also including related JCR conference paid exhibitor management), account management, order fulfillment and product inquiries such as product functions and pricing. The individual fully understands product life cycle concepts and development processes to be able to articulate product status and roadmap to various stakeholders.     #LI-REMOTE

Manages the administrative support functions of the Division of Healthcare Improvement (DIVHI). This includes supporting the Director, Operations and the members of the Administrative Support Team (e.g., Project Manager, Support Coordinator, and Senior Secretary).  Serves as backup to the DIVHI Support Coordinator regarding Ligature Risk Extension Requests – (LRER).  Implements and monitors the operational processes for DIVHI including management of external customer requests, Sales Force and Central Office assignments for Standards Interpretation Group (SIG) and Physical Environment Specialist (PES) staff.  Maintains the Standard Operating Procedures (SOPs) for the Administrative Support team. Produces management reports as needed/requested and assists the Director, Operations with budget activities. In conjunction with DIVHI staff and leadership, ensures that surveyed organizations receive excellent customer service.  Partners with IT to identify opportunities and implement change in computer applications (e.g., Central Office, Statement of Conditions (SOC), and Sales Force). Maintains the SharePoint adverse accreditation survey notification process and associated templates.  Represents the Director, Operations in their absence.

Nationwide Search - Incumbent can be located anywhere in the United States The Ambulatory Care Surveyor- MD Radiologist surveys ambulatory organizations throughout the United States within the full scope of the Joint Commission’s Ambulatory Programs. Additionally, this position brings particular expertise to customers providing imaging services in general and those seeking Advanced Diagnostic Imaging Certification in particular. Applies systems analysis skills and inductive reasoning skills to determine ambulatory and imaging centers' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style that leads to a meaningful and inspirational customer experience. Participates in other Joint Commission activities as assigned by supervisor.

Nationwide Search– Selected candidate can be located anywhere in the United States. Note:  Employees are required to be fully vaccinated against COVID -19 as a condition for employment.   The Hospital MD – Psychiatrist Field Representative surveys health care organizations throughout the United States. Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission activities as assigned by supervisor.

Nationwide Search - Incumbent can be located anywhere in the United States   Seeking Physicians with experience working in a Federally Qualified Health Center setting.     The Ambulatory Care/FQHC Surveyor - MD surveys ambulatory organizations throughout the United States within the full scope of the Joint Commission’s Ambulatory Programs. Applies systems analysis skills and inductive reasoning skills to determine Federally Qualifed Health Center's degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style that leads to a meaningful and inspirational customer experience. Participates in other Joint Commission activities as assigned by supervisor.

Nationwide Search - Incumbent can be located anywhere in the United States   Seeking Surgeon or anesthesiologist with experience working in an Ambulatory Surgical Center or Office-Based Surgery setting.     The Ambulatory Care Surveyor- MD surveys ambulatory organizations throughout the United States within the full scope of the Joint Commission’s Ambulatory Programs. Applies systems analysis skills and inductive reasoning skills to determine ambulatory and imaging centers' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style that leads to a meaningful and inspirational customer experience. Participates in other Joint Commission activities as assigned by supervisor.

  Nationwide Search– Selected candidate can be located anywhere in the United States.     Under general supervision of the Field Director, reviews assigned functions in Pathology and Clinical Laboratory Program throughout the United States and in some foreign countries. Provides general evaluation services, education, and consultation consistent with applicable Joint Commission standards, policies, and protocols. Determines the degree of compliance with applicable standards. - Conducts a thorough and credible evaluation of assigned services that meet laboratory accreditation criteria. Plans, reviews and apportions review time so that all review requirements are addressed thoroughly. Reviews and evaluates pre-survey information; researches, collects, organizes, and interprets information from multiple sources. Interviews physicians and staff to determine level of compliance with standards. Analyzes documents, such as performance data, and use of clinical practice guidelines, to assess the level of compliance with Joint Commission standards, evidence of performance improvement, and quality of care. - Using established review protocols: - Analyzes written self-descriptive program information. - Participates in and/or conducts all required conferences and interviews; analyzes all data submitted by the organization. - Documents all recommendations, providing adequate indication of non-compliance. - Submits review findings in a complete and accurate manner to the Clinical Laboratory Scientist Surveyor. - Interprets and explains the intent of the standards to the organization’s personnel. Consults with the organization during review concerning non-compliance, opportunities for improvement, and remedial action required. Recommends publications and other resources that clarify standards and/or demonstrates compliance with standards.    

Nationwide Search– Selected candidate can be located anywhere in the United States.     We are currently seeking Pathologist/Physician candidates located in the United States or abroad who are available to travel internationally.     The candidate must be able to meet the following availability requirement:   Part time (0.14 FTE)– 1 week per month committment - 7 consecutive work days   Surveys international health care organizations as assigned. Applies systems analysis skills and inductive reasoning skills to determine a health care organization’s degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards-based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares exit reports that clearly link individual measurable deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission International activities as assigned.      #LI-REMOTE

Nationwide Search – Physician Surveyor can be located anywhere in the United States.   Candidates interested in part time positions must be available to work two weeks per month (.48 FTE) or three weeks per month (.70 FTE), or 4 weeks per month (1.0 FTE) All positions require 100% nationwide travel.    Benefits: Full-time and Part-time status will be eligible for full benefits: Medical, Dental, Vision, PTO and Retirement   Note:  Employees are required to be fully vaccinated against COVID -19 as a condition for employment.   The Surveyor Hospital MD surveys health care organizations throughout the United States. Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission activities as assigned by supervisor.

GENERAL SUMMARY: Provides interpretation of all Joint Commission standards with special emphasis on standards issues related to specific settings, professional disciplines, or accreditation programs. Combines systems analysis skills with in-depth general and program-specific knowledge to evaluate health care organizations’ compliance and ability to provide high quality, safe patient care. Participates as a consultant in the development and revision of standards and survey process. Participates in ongoing accreditation services and special projects. Serves as faculty for surveyor and other education programs and represents the Joint Commission as liaison to various professional organizations. In conjunction with operations team, ensures that accredited organizations receive excellent customer service and that their accreditation needs are met.

The Software Support Specialist reports to the Associate Director of Training and Client Engagement, who has the overall responsibility for customer satisfaction related to usage of for-sale software applications.   This Specialist is responsible for being a liaison between the Tier 1 customer technical support team and software product stakeholders; should have the ability to work directly with the customers/IT as and when technical issues are elevated from Tier 1.  The responsibilities include: (1) technical support of customers with in-depth knowledge of business technology, (2) product navigation/usage, mobile device navigation/usage, (3) root cause analysis and the escalation process, (4) contributing to all stakeholders’ productivity and (5) timely customer response. This individual must be able to assess independently a reported technical problem or failure using diagnostic methods and tools; (s)he must also determine the likely cause and take appropriate action to resolve the problem in a timely manner. With strong collaboration skills, this individual must understand system interdependencies to avoid customer dissatisfaction and interruptions in services.   This individual will also be responsible for partnering with the stakeholders to strategize in developing appropriate SOPs or adopting new and improved supporting tools trending in the industry.

Nationwide Search - Selected candidate can be located anywhere in the United States. Life Safety Code Surveyors review assigned functions in Environment of Care throughout the United States. Provides general evaluation services, education, and consultation consistent with applicable Joint Commission standards, policies, and protocols. Determines the degree of compliance with applicable standards, specifically NFPA101 Life Safety Code.

GENERAL SUMMARY The person in this position has the dual responsibility for maintaining the operations of The Joint Commission’s Washington DC office and providing executive assistant responsibilities for the EVP and to a small staff of senior health care professionals. In addition, there will be some minor responsibilities for coordinating work with the Executive Assistant of The Joint Commission’s president and CEO as it relates to his time in Washington. Duties for this position are diverse and require significant flexibility to accommodate the demands that are frequently determined by the dynamic activities that affect the office, such as issues relating to Capitol Hill, the Executive Branch, and other external parties. This position requires excellent organizational capabilities, attention to detail, effective communication abilities, skill at information acquisition and word processor/database skills. The person must ensure timely completion of an array of office management duties, such as budgeting, accounts payable, monthly reconciliation of expenditures, meeting logistics, preparation of correspondence, electronic and paper file maintenance, appointment scheduling, supply ordering, equipment maintenance and telephone communication. The person must be able to understand how to keep a small office functioning smoothly, including working with the home office Information technology unit and other executive assistants. The person must feel comfortable with basic troubleshooting of technology and network communication issues and remotely working with the central office IT staff on fixes. The person also assists with the handling of confidential materials, such as patient complaints, and matters of office security.   hybrid work model - required to be in the Washington, DC office mulitple days each week.     #LI-REMOTE

We are a non-for-profit Health care company that is looking for a talented student to join our team. Our interns will be working on projects from concept through completion and we want you to help. You'll work with an amazing team of marketers and graphic designer who have great ideas and passion for what they do. This internship will provide opportunities for creative growth in both print and digital media. The ideal candidate will work hard, bring great ideas and engage with the team in a meaningful way that supports our work.

GENERAL SUMMARY: The Life Safety Code Surveyor, with minimal immediate direction or supervision, reviews assigned functions in Life Safety, Environment of Care, and Emergency Management throughout the United States.   Life Safety Code Surveyors apply sophisticated analysis skills and inductive reasoning skills to assess health care organizations' compliance and to identify opportunities for improving compliance with applicable Joint Commission standards, policies, and protocols.

GENERAL SUMMARY Assist the Executive Director and Senior Associate Director in managing the strategic development, growth and retention, and day-to-day operations of the activities related to the assigned sales team for accreditation and/or certification programs.  Responsible for sales and account management within an assigned territory and for a specified Customer List.  Manage assigned staff Business Development Specialists and Business Development Managers that serve as key contacts for organizations and programs eligible for accreditation and/or certification. Identify and assist new and existing customers in the decision process to pursue accreditation or certification.  Serve as the lead business manager and administrator for the Department’s contact management/customer relationship management database as assigned.    TJCNW #LI-REMOTE  

GENERAL SUMMARY:   The Patient Safety Specialist (PSS) responds to patient safety issues submitted or brought to the attention of the Joint Commission Office of Quality & Patient Safety (OQPS) from across the country. Critical thinking and clinical expertise are applied throughout the process of triaging a safety event depending on its urgency and severity.  A collaborative approach that is mindful of the patient experience, the healthcare provider or organization experience, and of other stakeholders (e.g. government agencies), is essential.  Most interactions on these issues are discussed with the Chief Patient Safety Officer or other executive leadership of the healthcare organization, such as the Chief Executive Officer, Chief Nursing Officer, or Chief Medical Officer if needed.