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The Executive Assistant’s role is to assist the Chief Operating Officer/Chief Nurse Executive in completing their work as effectively and efficiently as possible.
- Manages incoming calls for leader. Takes a triage approach in handling calls, understanding the difference between key people that need to be handled as a high priority and those that are less critical. Ensures that all handoffs are handled appropriately with excellent customer service.
- Heavy calendar management and coordination of appointments and meetings with internal and external clients. Manages leader’s personal & work schedule to ensure all meetings, appointments, speaking engagements, and travel are coordinated and organized by priority. Must be able to learn the people, organizations, and meetings requests that take precedence to ensure appropriate scheduling. Must be able to handle competing priorities with composure.
- Receives, opens, reviews, routes, and handles all leader’s incoming mail.
- Handles leader’s travel arrangements through designated corporate agency. Ensures all components of travel are thought through, coordinated, organized & communicated.
- Timely completion of leader’s expense reports, including organizing all necessary receipts.
- Handles the organizing, scheduling, and agenda for ongoing meetings. Books meeting rooms and makes other arrangements as needed, including meal and/or beverage service. Confirms attendance of others for meetings.
- Coordinates, plans and makes the necessary arrangements for advisory group committee meetings. Books meeting rooms and makes other arrangements as needed, including meal and/or beverage service. Invites and confirms attendees. Prepares and sends out agenda and related materials. Coordinates travel arrangements, if necessary. Assists with on-site arrangements and preparations. Prepares materials for meetings.
- Communicates with other office administrative assistants and departments to ensure collaboration of various matters.
- Ability to proactively anticipate the needs of executive.
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This is a Continuous Service Readiness (CSR) Consultant that will primarily service clients in the Norhteast Region (East Coast). We are seeking candidates located in New York to provide on-site consultation, education, and technical assistance to hospitals and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards and survey process, as well as health care- and discipline-specific trends and content, established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.
Comprehensive knowledge of Joint Commission Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience in settings over 250 beds and/or those with strong standards knowledge in applicable Joint Commission program. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required.
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Under general supervision of Director, Field Representative Management and Development, reviews assigned functions in disease-specific care (“DSC”) programs throughout the United States and in some foreign countries. Provides general evaluation services, education, and consultation consistent with applicable Joint Commission standards, policies, and protocols. Determines the degree of compliance with applicable standards.
- Conducts a thorough evaluation of assigned services and programs that meet DSC certification eligibility criteria. Plans, reviews and apportions review time so that all review requirements are addressed thoroughly per program. Reviews and evaluates pre-review information; researches, collects, organizes, and interprets a large volume of information from multiple sources. Interviews staff and patients to determine level of compliance with standards. Analyzes documents, such as performance data, use of clinical practice guidelines, to assess the level of compliance with The Joint Commission standards, evidence of performance improvement, and quality of care.
- Using established review protocols:
- Analyzes written self-descriptive program information.
- Participates in and/or conducts all required conferences and interviews; analyzes all data submitted by the organization.
- Documents all recommendations, providing adequate indication on non-compliance. Submits review findings in a complete, accurate, and timely manner to the Central Office.
- Interprets and explains the intent of the standards to the organization’s personnel. Consults with staff during review re: non-compliance, opportunities for improvement, and remedial action required. Recommends publications and other resources that clarify standards and/or demonstrates compliance with standards.
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Under general supervision of Director, Field Representative Management and Development, reviews assigned functions in disease-specific care (“DSC”) programs throughout the United States and in some foreign countries. Provides general evaluation services, education, and consultation consistent with applicable Joint Commission standards, policies, and protocols. Determines the degree of compliance with applicable standards.
- Conducts a thorough evaluation of assigned services and programs that meet DSC certification eligibility criteria. Plans, reviews and apportions review time so that all review requirements are addressed thoroughly per program. Reviews and evaluates pre-review information; researches, collects, organizes, and interprets a large volume of information from multiple sources. Interviews staff and patients to determine level of compliance with standards. Analyzes documents, such as performance data, use of clinical practice guidelines, to assess the level of compliance with The Joint Commission standards, evidence of performance improvement, and quality of care.
- Using established review protocols:
- Analyzes written self-descriptive program information.
- Participates in and/or conducts all required conferences and interviews; analyzes all data submitted by the organization.
- Documents all recommendations, providing adequate indication on non-compliance. Submits review findings in a complete, accurate, and timely manner to the Central Office.
- Interprets and explains the intent of the standards to the organization’s personnel. Consults with staff during review re: non-compliance, opportunities for improvement, and remedial action required. Recommends publications and other resources that clarify standards and/or demonstrates compliance with standards.
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General Summary
The Office 365 Administrator will be responsible for the administration, licensing and deployment of new and existing services that are part of the Office 365 platform. Create business cases where Office 365 products can integrate and enhance business operations by improving efficiency. Develop and maintain O365 technical roadmaps and governance documentation with O365 product owners. Provide strategy, guidance and communications about the deployment of new services and upgrades to existing services.
Principal Duties and Responsibilities
- Office 365 Tenant administration (Exchange Online, OneDrive, Skype for Business, SharePoint, Azure, ADFS, Active Directory Premium).
- Office 365 Product deployment management (Exchange Online, OneDrive, Skype for Business, SharePoint, Yammer, Microsoft Teams, Groups, etc.)
- Educating staff on changes to the platform and applications
- Architect and align O365 applications with business processes to enhance efficiency
- Planning and developing together a three-year roadmap
- Direct involvement in user groups and feedback channels with Microsoft.
- Involvement in Microsoft early adopter and beta programs
- Office 365 Spam best practice guidance
- Office 365 Licensing
- PowerShell scripting
- Office 365 monitoring service health, and management of service requests
- Tracking and escalation of incidents with Office 365 technical support
- Intune and Azure AD Premium best practice guidance and administration
- Providing support for User Service Desk, team members as well as end users.
- Office 365 SharePoint sites administration / deployment:
- Configure SharePoint Online services and settings
- Support SharePoint form development and management including associated workflows
- Deploy custom developed and/or third-party SharePoint Online solution packages
- Review and monitor storage and usage reports
- Manage security for sites and sub-sites
- Manage common site layout structure and design
- Document SharePoint Online configuration and design
- Provide SharePoint Online support to end users
- Take an active role in promoting business value of SharePoint Online
- Contributor to disaster recovery planning and execution.
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GENERAL SUMMARY:
Provides on-site consultation, education, and technical assistance to international hospitals and health care systems to assist in improving patient care, quality, and safety. Candidates must have a strong understanding of Joint Commission Resources/Joint Commission International standards with the ability to review design drawings as they relate to standards in both a clinical and facilities/engineering capacity. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards and survey process, as well as health care- and discipline-specific trends and content, established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.
Comprehensive knowledge of Joint Commission Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience in settings over 250 beds and/or those with strong standards knowledge in applicable Joint Commission program. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required.
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Based out of our Oakbrook Terrace, IL office, the Associate Project Director, eClinical leads team-based projects addressing the identification, specification, testing and implementation of national standardized electronic performance measures for various care settings and clinical areas. This includes establishing and convening clinical and technical advisory panels, and collaborating with other staff in the development of electronic measures specifications for implementation in electronic health records. Represents The Joint Commission on various external workgroups concerned with assigned areas of responsibility. Leads and/or serves on internal workgroups when appropriate. Coordinates, compiles, analyzes and communicates the results of field reviews, research and/or evaluation activities of electronic measure specification appropriateness. Participates in and leads work groups for projects of a highly complex technical nature or specific project components within larger projects as assigned.
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The Joint Commission seeks an unpaid intern to provide support to the Digital Marketing team.
Interns should have basic knowledge of Microsoft Office and excellent communication skills.
They will gain hands on experience in:
- Creating & updating content within web content management systems.
- Multiple enterprise search applications.
- Google Analytics, including Tag Manager.
- HTML, CSS
- Maintaining website content to develop a strong online presence.
- Tests functionality, usability, links and other quality control tasks.
- Create and update imagery for websites.
- Reviews and edits all website content for accuracy and consistency with brand guidelines.
Primary focus will be to participate in an enterprise website redesign project.
Interns will work a minimum of 16-24 hours per week onsite. A self-starter, willing to work independently in a deadline-oriented environment, desired.
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Oversees strategic planning for all assigned content generated or acquired by department, including domestic and international accreditation and certification standards, accreditation readiness strategies and case studies, and health care quality and safety content. This content is primarily delivered in digital format—e-products, mobile platforms, e-books, digital newsletters, and subscription-based digital portals--but is also available in print on demand. Plans, allocates resources, and directs content development of all assigned digital publications. Reviews all assigned content to ensure readability, accuracy, and consistency with corporate policies, procedures, initiatives, strategic goals, and Joint Commission standards. Monitors and ensures profitability of assigned products. Manages digital content development/editorial staff working on assigned digital content.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Responsible for strategic planning, identification, maintenance, and maximization of current and new revenue-generating digital content, including domestic and international accreditation and certification standards, accreditation readiness strategies and case studies, and health care quality and safety content. Tracks health care and digital publishing trends relevant to JCR and The Joint Commission’s missions and strategic objectives; monitors and evaluates competitor products; anticipates field needs; and recommends and implements new strategies and products as appropriate, including media selection.
- Working with the Executive Director and AD, Digital Publications counterpart, develops long-term and short-term goals and objectives for the department related to content development and media expansion beyond text to infographics, video, and audio. Determines front, back, and kill lists of digital content; provides projection of digital publication titles and dates, revenue, and expenses; and monitors sales and profitability of all digital content and products emanating from the department. Ensures profitability of assigned products.
- Serves as editorial content expert for the department; reviews all assigned content to ensure readability, accuracy, and consistency with The Joint Commission standards, initiatives, policies and procedures, strategic plans and goals, and current trends. Ensures all assigned digital publications and digital publishing processes are aligned with future JCR and Joint Commission initiatives.
- Establishes a master digital content development and acquisitions schedule for all assigned content. Reviews and monitors content development and acquisition schedules, tracks projects from conception through release/publication, communicates digital content development status and needs to appropriate department management and other staff, and coordinates publication/release with production management and staff.
- Participates in JCR and Joint Commission teams as appropriate to provide professional digital publishing expertise, project management and product development skills, and content expertise.
- Evaluates all digital content proposals, financial models, contracts, and manuscripts to ensure profitability, accuracy, appropriateness, and sound business practices. Authorizes contracts and payments for freelancers.
- Identifies opportunities for increasing market penetration of digital publications in cooperation with Marketing, Communications, Fulfillment/E-commerce, Business Development, Sales, and other staff. Ensures that Marketing and Communications receive timely, accurate information about new products; approves marketing and press release copy. Ensures that ecommerce webstore is updated as appropriate and includes accurate information about digital content for purchase. Ensures that all digital publications meet Net Promoter Score targets.
- Assumes responsibility for hiring, orienting, managing, evaluating, promoting, and/or terminating digital content development/editorial staff.
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Provides on-site consultation, education and technical assistance in the provision of CMS content area (including all types of Federal surveys), federal laws, regulations, guidelines, the State Operations Manual ("SOM"), surveillance protocols and standards governing the operation for health care facilities. Maintains active/current knowledge of heath care trends and content and develops solutions to assist health care organizations to understand and comply with federal regulations and processes regarding the Medicare certification program and Federal survey methodology. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations. Works with Joint Commission Resources ("JCR") Central Office staff to generate leads, develop proposals, and pursue consultation and custom education engagements.
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The eCommerce System Manager will be responsible for overseeing Order Management System (OMS) to ensure the electronic accessibility of all JCR and JCI product lines on the JCR and JCI webstores. This position also partners with technical experts at American Eagle, the fulfillment vendors and internal product lines in designing, developing, modifying, and documenting current and future OMS and related business processes. Leads and/or participate in all phases and is responsible for project management, design, testing, implementing and supporting the OMS on time and within budget. Demonstrates a combination of business knowledge and technical expertise with strong analysis and problem solving skills.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- On an ongoing basis, evaluate the business requirements of JCR/JCI product lines, PBD customer service and accounting to develop appropriate functional improvements based on an overall assessment of those needs to improve customer satisfaction and streamline operations. Works with staff to determine how the OMS could be improved and refined to better support changing needs and processes.
- Identifies processes for improvement, documents existing processes, identifies and analyzes gaps between current processes and the desired state, designs new processes, develops process performance measures and plans the transition to a new process.Manages the implementation strategy of all OMS improvements and develops a plan for change management to ensure that staff is educated on the changes and potential downstream affects.
- Responsible for ensuring the electronic accessibility of all publications, periodicals, domestic and international education and e-product content on the JCR/JCI webstore, including but not limited to, any new products developed through JCR’s partnership with Wolters Kluwer.
- Serves as liaison between each product line and the JCR/JCI webstore to ensure timely, accurate, and attractive posting of products, availability, pricing and service descriptions. Ensures that the for-sale product lines are utilizing the webstore to maximize communication to customers via custom emails and notifications regarding preorders and backorders and general fulfillment.
- Identify ways to improve the websites through tools such as Google Analytics and Hawksearch. Responsible for optimizing the search engine capacity for each product and relating products on the webstore to maximize cross-selling.
- Evaluates and prioritizes OMS initiatives based on discussions with key business leaders. Coaches business users on identifying, structuring, and composing future business processes.
- Develops detailed requirements specifications, design specifications, system documentation, and workflow procedures. Facilitates the approval of requested system changes with key business leaders. Manages OMS ticketing system and serves as internal point of contact for new tickets. Develops formal process to prioritize tickets and manages quality assurance on resolved tickets, including testing of all known integrations.
- Under the direction of the Associate Director of Fulfillment, manages the integration process between PBD and the OMS (Order Management System). Understands all integration points and serves as an expert on the Order Management System. Monitors process for integration issues through the Task Admin and Unprocessed Orders log to monitor and resolve issues.Conducts root cause analysis of problems and identifies, analyzes, documents, and helps facilitate the correction of defects in the software.
- Works alongside the Marketing department to ensure all communications are streamlined between the webstore, email and mail campaigns. Manages all abandoned cart activity to maximize sales opportunities across product lines with the assistance of marketing as appropriate. Manages promotion code offering in conjunction with approval from finance and completes quarterly reporting on sales within the OMS to be posted to all of JCR/JCI.
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Leads team-based projects addressing the identification, specification, testing and implementation of national standardized performance measures for various care settings and clinical areas. This includes establishing and convening clinical and technical advisory panels, conducting research to identify the evidence base supporting clinical performance measures and development of technical implementation specifications. Represents The Joint Commission on various external workgroups associated with assigned areas of responsibility. Leads and/or serves on internal work groups when appropriate. Coordinates, compiles, analyzes and communicates the results of field reviews, research and/or evaluation activities of measure specification appropriateness. Participates in and/or leads work groups for projects of a highly complex technical nature or specific project components within larger projects as assigned.
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Directs, with the supervision of the Executive Director, Strategic Alliances, the state and payer relations functions, including the pursuit and attainment of accreditation and certification recognitions, with both state regulatory agencies and private/public health plans. This position also cultivates new and nurtures existing relationships with designated external audiences, including healthcare provider associations, state governmental agencies and health plans. Support the Executive Vice President and Executive Directors in all aspects of state government, payer and provider association management. Supervises the activities of the manager, state relations and manager, payer relations. Provides formal education and information to internal and external audiences, including state hospital associations and field staff.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Directs the state legislative function, including monitoring and disseminating information about the status of state legislative and regulatory initiatives related to The Joint Commission’s mission and strategic business objectives.
- In conjunction with Executive Directors, oversees the identification of legislative, regulatory and policy opportunities and barriers at the state and federal level for facilitating Joint Commission accreditation and certification, and prepares comprehensive state strategic and tactical plans. Conducts state lobbying on legislative and regulatory matters.
- In conjunction with Executive Directors, oversees the identification of health plan recognition opportunities and barriers with public and private health plans/payers for facilitating Joint Commission accreditation and certification, and prepares comprehensive payer strategic and tactical plans. Engages with health plan leadership in pursuit of recognition opportunities.
- Identifies and informs supervisor, executive directors, and other department staff of urgent situations, pending detrimental legislation, regulation or payer policies adverse to the Joint Commission’s interest, and intervenes to remedy.
- Maintains and cultivates liaison relationships with key external audiences. Specifically works with state hospital associations to facilitate regular conference calls, and delivers in-person and webinar-based educational sessions at state hospital association-sponsored meetings.
- Coordinates, plans, and serves as facilitator of an annual in-person meeting of state hospital association representatives.
- Supervises the activities of all state and payer relations staff.
- Directs the transmission of organization-specific accreditation information to state regulatory agencies pursuant to contracts and the Public Information Policy.
- Directs and oversees the publication of a state legislative/regulatory activity report, which is updated monthly to reflect the progression of identified bills and regulations from introduction through adoption.
- Works directly with the executive vice president and other divisional leaders as a special project manager for BDGER, as directed, including but not limited to the facilitation of research and special tracking projects as requested.
- Develops, reviews and implements legal/contractual agreements with state regulatory agencies and payers/health plans, in conjunction with the Department of Legal Affairs.
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The Project Director manages quantitative research projects to support Department of Research initiatives. The individual in this position will conduct correlational and quasi-experimental research studies, often taking advantage of secondary data sets. Additional research projects may include development, administration and analysis of surveys/questionnaires. Research will utilize internal and external data sources, and the Project Director will draft technical sections of proposals and reports, compile and analyze the results of research, produce and interpret tables and graphs, and will be expected to creatively present and explain the results of data analyses – often to non-technical audiences.
- Manage quantitative research projects and direct database-related research methodologies including data modeling, application/system integration, reporting and data visualization.
- Contribute to the development of designs, methodologies, analytical plans, and data collection instruments for assigned projects. Write approaches and strategies for the analysis of quality measurement and research data that can be clearly understood by both expert and non-expert audiences.
- Direct the analysis of quantitative datasets, including cleaning and merging, creating variables, descriptive analysis, and multivariate regression and other analysis models.
- Produce and interpret tables, graphs and other creative ways to present and explain the results of research.
- Examine and verify the work completed by internal staff and external contractors (when appropriate) including: evaluating data collection tools and verifying the implementation of statistical programs; evaluating database quality and the accuracy of analyses, reports and interpretation of results; resolving discrepancies between expected and actual results; and providing technical or statistical support to internal or contracted staff.
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GENERAL SUMMARY
This is a part time position requiring 2 or 3 weeks of availability per month.
Provides on-site consultation, education, and technical assistance to domestic/international health care facilities and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards/Joint Commission International Standards and survey process, health care and discipline-specific trends and content, as well as established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.
Comprehensive knowledge of Joint Commission Standards/Joint Commission International Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Prior experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience. Strong standards knowledge in applicable Joint Commission programs is essential. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Provides exceptional on- and off-site consultation and education to domestic/international health care organizations or other clients, emphasizing practical approaches in the application of The Joint Commission and/or Joint Commission International standards as well as technical assistance in general health care quality and patient safety improvement.
- Consistently prepares well-articulated and focused written consultation reports aimed toward senior health care executives. Obtains feedback from Joint Commission Resources and/or Joint Commission International clients regarding the quality of services and deliverables and actively makes improvements therein.
- Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
- If requested to perform as Team Leader, leads a team of consultants to deliver a client engagement that is comprehensive, achieves client expectations, and is successful at executing all contracted deliverables in a timely and quality manner. In this capacity, articulates all interventions with the Managing Consultant and appropriate Client Services Manager at The Joint Commission and/or Joint Commission International Central Office and completes all necessary follow up activities for client.
- Promotes Joint Commission Resources and/or Joint Commission International products and services through public speaking engagements and representation at high profile national and/or international conferences/meetings/conventions and/or at Joint Commission Resources and/or Joint Commission International sponsored seminars and conferences as requested. As applicable, may serve as the key contact for a state hospital association related to contract deliverables and/or coordinate educational workshops. Writes and/or reviews papers/chapters/case studies/articles for publication or for Joint Commission Resource and/or Joint Commission International journals or newsletters, as requested.
- Actively participates in professional development activities, such as training, webinars, audio conferences, and other relevant education programs to stay abreast of current The Joint Commission and/or Joint Commission International policies, products, services, standards, and survey processes, as well as consultative skills as appropriate. Proactively executes on a continuous development plan through the pursuit of performance discussions, feedback, and learning opportunities for growth.
- Participates on committees, task forces, and/or teams in the design, testing, evaluation, and redesign of Joint Commission Resources and/or Joint Commission International consulting and education products and services, business processes, and various initiatives as assigned. Actively shares innovations, creative strategies and experiences with colleagues. Develops educational materials for use in revenue generating opportunities when requested.
- Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
- Demonstrates a high level of professionalism and integrity in all aspects of one’s work, inclusive of the timely and accurate submission of engagement deliverables, time tracking, expense reimbursement, sales justification, and other necessary operational details required for the consulting position. Models a spirit of quality and collaboration across Joint Commission Resources and/or Joint Commission International services and with all colleagues. Participates in the training and mentoring of consultants when requested.
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GENERAL SUMMARY
This is a part time position requiring 2 weeks of availability per month. Provides on-site consultation, education, and technical assistance to domestic/international health care facilities and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards/Joint Commission International Standards and survey process, health care and discipline-specific trends and content, as well as established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.
Comprehensive knowledge of Joint Commission Standards/Joint Commission International Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Prior experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience. Strong standards knowledge in applicable Joint Commission programs is essential. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required.
Must reside in UAE. Orientation will occur in June 2019.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Provides exceptional on- and off-site consultation and education to domestic/international health care organizations or other clients, emphasizing practical approaches in the application of The Joint Commission and/or Joint Commission International standards as well as technical assistance in general health care quality and patient safety improvement.
- Consistently prepares well-articulated and focused written consultation reports aimed toward senior health care executives. Obtains feedback from Joint Commission Resources and/or Joint Commission International clients regarding the quality of services and deliverables and actively makes improvements therein.
- Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
- If requested to perform as Team Leader, leads a team of consultants to deliver a client engagement that is comprehensive, achieves client expectations, and is successful at executing all contracted deliverables in a timely and quality manner. In this capacity, articulates all interventions with the Managing Consultant and appropriate Client Services Manager at The Joint Commission and/or Joint Commission International Central Office and completes all necessary follow up activities for client.
- Promotes Joint Commission Resources and/or Joint Commission International products and services through public speaking engagements and representation at high profile national and/or international conferences/meetings/conventions and/or at Joint Commission Resources and/or Joint Commission International sponsored seminars and conferences as requested. As applicable, may serve as the key contact for a state hospital association related to contract deliverables and/or coordinate educational workshops. Writes and/or reviews papers/chapters/case studies/articles for publication or for Joint Commission Resource and/or Joint Commission International journals or newsletters, as requested.
- Actively participates in professional development activities, such as training, webinars, audio conferences, and other relevant education programs to stay abreast of current The Joint Commission and/or Joint Commission International policies, products, services, standards, and survey processes, as well as consultative skills as appropriate. Proactively executes on a continuous development plan through the pursuit of performance discussions, feedback, and learning opportunities for growth.
- Participates on committees, task forces, and/or teams in the design, testing, evaluation, and redesign of Joint Commission Resources and/or Joint Commission International consulting and education products and services, business processes, and various initiatives as assigned. Actively shares innovations, creative strategies and experiences with colleagues. Develops educational materials for use in revenue generating opportunities when requested.
- Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
- Demonstrates a high level of professionalism and integrity in all aspects of one’s work, inclusive of the timely and accurate submission of engagement deliverables, time tracking, expense reimbursement, sales justification, and other necessary operational details required for the consulting position. Models a spirit of quality and collaboration across Joint Commission Resources and/or Joint Commission International services and with all colleagues. Participates in the training and mentoring of consultants when requested.
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This is an unpaid internship in our ACO Development and Education Department.s.
The intern will enhance their communication, organizational, and analytical skills while simultaneously gaining real-world experience working for The Joint Commission, a not-for-profit organization that is nationally recognized as a symbol of quality, whose mission is to continuously improve health care for the public, in collaboration with other stakeholders, by evaluating health care organizations and inspiring them to excel in providing safe and effective care of the highest quality and value.
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GENERAL SUMMARY
This position requires international travel and minimum 2 or 3 weeks of availability each month.
Provides on-site consultation, education, and technical assistance to domestic/international health care facilities and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards/Joint Commission International Standards and survey process, health care and discipline-specific trends and content, as well as established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.
Comprehensive knowledge of Joint Commission Standards/Joint Commission International Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Prior experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience. Strong standards knowledge in applicable Joint Commission programs is essential. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required.Must reside in Singapore. Training class scheduled for June 2019.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Provides exceptional on- and off-site consultation and education to domestic/international health care organizations or other clients, emphasizing practical approaches in the application of The Joint Commission and/or Joint Commission International standards as well as technical assistance in general health care quality and patient safety improvement.
- Consistently prepares well-articulated and focused written consultation reports aimed toward senior health care executives. Obtains feedback from Joint Commission Resources and/or Joint Commission International clients regarding the quality of services and deliverables and actively makes improvements therein.
- Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
- If requested to perform as Team Leader, leads a team of consultants to deliver a client engagement that is comprehensive, achieves client expectations, and is successful at executing all contracted deliverables in a timely and quality manner. In this capacity, articulates all interventions with the Managing Consultant and appropriate Client Services Manager at The Joint Commission and/or Joint Commission International Central Office and completes all necessary follow up activities for client.
- Promotes Joint Commission Resources and/or Joint Commission International products and services through public speaking engagements and representation at high profile national and/or international conferences/meetings/conventions and/or at Joint Commission Resources and/or Joint Commission International sponsored seminars and conferences as requested. As applicable, may serve as the key contact for a state hospital association related to contract deliverables and/or coordinate educational workshops. Writes and/or reviews papers/chapters/case studies/articles for publication or for Joint Commission Resource and/or Joint Commission International journals or newsletters, as requested.
- Actively participates in professional development activities, such as training, webinars, audio conferences, and other relevant education programs to stay abreast of current The Joint Commission and/or Joint Commission International policies, products, services, standards, and survey processes, as well as consultative skills as appropriate. Proactively executes on a continuous development plan through the pursuit of performance discussions, feedback, and learning opportunities for growth.
- Participates on committees, task forces, and/or teams in the design, testing, evaluation, and redesign of Joint Commission Resources and/or Joint Commission International consulting and education products and services, business processes, and various initiatives as assigned. Actively shares innovations, creative strategies and experiences with colleagues. Develops educational materials for use in revenue generating opportunities when requested.
- Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
- Demonstrates a high level of professionalism and integrity in all aspects of one’s work, inclusive of the timely and accurate submission of engagement deliverables, time tracking, expense reimbursement, sales justification, and other necessary operational details required for the consulting position. Models a spirit of quality and collaboration across Joint Commission Resources and/or Joint Commission International services and with all colleagues. Participates in the training and mentoring of consultants when requested.
Must be able to attend Orientation in Q1 2019.
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GENERAL SUMMARY
This position requires international travel and minimum 2 weeks of availability each month. Provides on-site consultation, education, and technical assistance to international hospitals and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards and survey process, as well as health care- and discipline-specific trends and content, established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations.
Comprehensive knowledge of Joint Commission Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience in settings over 250 beds and/or those with strong standards knowledge in applicable Joint Commission program. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required. Must reside in UAE. Training class scheduled for June 2019.
PRINCIPAL DUTIES AND RESPONSIBILITIES
1. Provides exceptional on- and off-site consultation and education to international health care organizations or other clients, emphasizing practical approaches in the application of The Joint Commission and/or Joint Commission International standards as well as technical assistance in general health care operations improvement.
2. Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up.
3. If requested to perform as Team Leader, leads a team of consultants to deliver a client engagement that is comprehensive, achieves client expectations, and is successful at executing all contracted deliverables in a timely and quality manner. In this capacity articulates all interventions with the Managing Consultant and appropriate Client Services Manager at The Joint Commission and/or Joint Commission International Central Office and completes all necessary follow up activities for client.
4. Consistently prepares well-articulated and focused written consultation reports aimed toward senior health care executives. Obtains feedback from Joint Commission Resources and/or Joint Commission International clients regarding the quality of services and deliverables and actively makes improvements therein.
5. Promotes Joint Commission Resources and/or Joint Commission International products and services through public speaking engagements and representation at high profile national and/or international conferences/meetings/conventions and/or at Joint Commission Resources and/or Joint Commission International sponsored seminars and conferences as requested. Writes and/or reviews papers/chapters/case studies/articles for publication or for Joint Commission Resource and/or Joint Commission International journals or newsletters, as requested.
6. Actively participates in professional development activities, such as training, webinars, audio conferences, and other relevant education programs to stay abreast of current The Joint Commission and/or Joint Commission International policies, products, services, standards, and survey processes, as well as consultative skills as appropriate. Proactively executes on a continuous development plan through the pursuit of performance discussions, feedback, and learning opportunities for growth.
7. Participates on committees, task forces, and/or teams in the design, testing, evaluation, and redesign of Joint Commission Resources and/or Joint Commission International consulting and education products and services, business processes, and various initiatives as assigned. Actively shares innovations, creative strategies and experiences with colleagues. Develops educational materials for use in revenue generating opportunities when requested.
8. Demonstrates a high level of professionalism and integrity in all aspects of one’s work, inclusive of the timely and accurate submission of engagement deliverables, time tracking, expense reimbursement, sales justification, and other necessary operational details required for the consulting position. Models a spirit of quality and collaboration across Joint Commission Resources and/or Joint Commission International services and with all colleagues. Participates in the training and mentoring of consultants when requested.
Must be able to attend Orientation in Q1 2019.
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The Surveyor Hospital MD surveys health care organizations throughout the United States. Applies systems analysis skills and inductive reasoning skills to determine health care organizations' degree of compliance with applicable standards and functionality of care delivery systems. Engages health care organization staff in interactive dialogues on standards based issues in health care in order to assess compliance and to identify opportunities for improving compliance. Prepares management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Effectively communicates this information to health care organization leadership in a constructive and collegial style. Participates in other Joint Commission activities as assigned by supervisor.