Provides comprehensive administrative and operational support to the Washington DC office, serving multiple departments and cross-functional teams. This role is responsible for ensuring the efficient day-to-day operation of the office while delivering exceptional internal and external customer service.

• Prepare, edit, and distribute a variety of business documents, including correspondence, reports, presentations, meeting agendas and minutes, and other organizational communications. Maintain accurate electronic and physical records in accordance with organizational policies.
• Serve as a point of contact for incoming communications, including phone calls, emails, and visitors. Provide information, direct inquiries to appropriate departments, resolve routine requests, and ensure a positive customer service experience.
• Coordinate and manage calendars, meetings, and appointments for leaders and teams. Schedule conference rooms, arrange catering and audiovisual support as needed, prepare meeting materials, and track attendance and follow-up actions.
• Assists with management of incoming and outgoing mail, packages, and courier services. Ensure timely distribution of correspondence and coordinate special handling requests when required.
• Maintain confidential departmental and organizational records, including correspondence, reports, contracts, expenses, and other sensitive documents.
• Support office operations by monitoring and ordering office supplies, equipment, and other resources to ensure business continuity and efficient operations.
• Assist with onboarding logistics for new employees, including workspace preparation, coordination with internal departments, and administrative support during orientation.
• Process invoices, purchase requests, expense reports, and other administrative transactions in a timely and accurate manner.
• Coordinate office events, employee meetings, and special activities, ensuring all logistical arrangements are completed effectively.
• Collaborate with internal stakeholders to improve administrative processes, enhance operational efficiency, and support department goals and initiatives.
• Participate in and complete special projects and other duties as assigned in support of organization objectives.

• High school diploma or GED.  
• 2+ years of administrative assistance experience.
• Experience with Microsoft Office Suite
• Experience coordinating office operations or supporting leadership teams in a professional environment.

Skills and Abilities

• Strong organizational and time management skills.
• Ability to manage multiple priorities and deadlines.
• Excellent written and verbal communication skills.
• Demonstrated ability to maintain confidentiality and exercise sound judgment.
• Strong attention to detail and commitment to accuracy.
• Professional presence and ability to interact effectively with senior leadership.
• Ability to work independently while collaborating effectively with teams.

Technical Skills

• Proficiency in Microsoft Office Suite.
• Experience with contact databases or office management systems preferred.

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities. 

We offer a comprehensive benefit package. For a complete overview of our benefits package, please visit our Joint Commission Career Page 

We are an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.