The position serves as a primary liaison between Joint Commission International Accreditation (JCIA) and Information Technology (IT) on the design, testing and implementation of key applications that support critical business processes. This position is responsible for the management of multiple complex projects which meet major divisional priorities.  Manages the data collection, analysis, and reporting of information to measure key processes within the division.  Additionally, this position collaborates with business stakeholders to develop or modify internal processes, as well contribute to the establishment of, and compliance with, department and enterprise policies and procedures.

• Manages a variety of JCIA accreditation and certification applications that support the entire accreditation and certification process (pre-survey, post-survey and intracycle processes) to ensure that the applications and their associated business processes meet operational needs. This includes collaborating with other business units to understand detailed requirements, as well as document workflow procedures, data modeling, and design of application enhancements.
• Serves as a subject matter expert for critical business processes associated to application support. Examples include business rules, public reporting of organization data, accreditation and certification contract requirements, extranet security processes, etc.
• Leads user acceptance testing and analyzes results to make critical decisions regarding promotion of key business applications. This includes the development of test cases, coordination of testing across application teams, and validating the accuracy and consistency of data used in the accreditation process.
• Trains staff (Account Managers, Scheduling, Field Staff, etc.) on functionality of system updates and business process changes. As needed, creates and distributes written training materials and standard operating procedures, serves as a trainer in large team meetings, small group settings or one-on-one direct mentoring, and provides refresher education sessions to staff on the important topics. Also responsible for mentoring Account Managers, when necessary.
• As needed, leads or co-leads application redesigns. This may include project planning and management, developing requirements, systems testing, managing communication, and implementation of emerging technologies.
• Develops and produces management reports, as needed. This may include analysis on organization data, application-specific data, performance trends, etc. 
• As needed, utilizes customer feedback data (CSS) to gather feedback about applications and analyzes that feedback to identify trends and opportunities for improvement.
• Utilizes creative thinking and problem-solving effectively and efficiently to meet the needs of JCIA. Demonstrates an understanding of business policies and procedures as well data modeling, process-flow modeling, data analysis, and application/system integration.
• Serves as a project manager for special projects, as needed. Creates and maintains project status reports to keep management informed about progress of assigned projects.

• Bachelor’s Degree required. Master’s Degree (i.e., MIS, MBA, MPH) preferred.
• Three (3) or more years of experience with an emphasis in project management, business or technical operations; knowledge of Agile methodology a plus.
• Knowledge of, and experience with technical applications and processes; examples include the application development lifecycle, Agile methodology, UI/UX best practices, etc. Knowledge of JCIA or Joint Commission application is a plus.
• Expertise with JCIA business processes and policies, across the entire accreditation process required.
• Experience leading or co-leading divisional projects, preferred. This may include writing business design documents, facilitating project team meetings, collecting Voice of Customer through various avenues, leading internal or external training sessions.
• Experience in data analysis, including proficiency in analytic tools such as Microsoft PowerBI, Excel, etc., is preferred.
• Excellent organizational, analytical, and critical thinking skills. Interpersonal skills are needed to interact effectively with individuals at all levels of the organization, as well as with external customers, as needed.
• Excellent written and verbal communication skills. Capable of preparing and delivering presentations to upper management and JCIA customers.
• Exhibits strong problem-solving skills and resourcefulness. Uses business knowledge and technical expertise to identify and analyze problems, and to assess potential solutions to improve applications in a timely manner. Expected to independently develop solutions to problems.
• Practical experience in project management is preferred.
• Works independently under minimal supervision and according to established procedures and policies

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.