The Associate Director, Department of Global Standards and Survey Methods plans, organizes, prioritizes, and manages activities and projects related to the development and refinement of accreditation and certification standards, survey methods, and related education; supervises professional personnel; monitors/allocates resources to ensure that objectives are effectively and efficiently met; identifies ongoing professional development goals for staff and future resource needs; and develops goals that relate to the mission of the department and the division.

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• Plans, organizes, directs, and evaluates activities related to the development and refinement of accreditation and certification standards, survey methods, and related education. Defines product parameters and specifications. Organizes related staff resources. Formulates effective and innovative approaches to accomplishing product and operational objectives. Promotes and participates in process improvement and performance excellence activities. 

• Supervises professional personnel to ensure that all work is accurate and high quality. Participates in interviewing, hiring, evaluating, disciplining (if necessary), and mentoring personnel.  

• Maintains awareness and knowledge of development in the healthcare industry as relates to standards and survey methods and the implications for the Joint Commission. 

• Stays informed as to relevant skill and qualifications levels required by staff for effective performance and circulates requirements and relevant information to departmental leadership as appropriate.  

• Liaises with other functional/department managers. Provides professional/technical guidance and consultation to other Joint Commission divisions and personnel in the development and implementation of standards and survey methods. 

• Assists in the development and administration of departmental budgets related to specific projects. Manages and controls departmental expenditures within agreed budgets. Identifies potential areas for revenue generation within the department. 
• Performs the following additional responsibilities: (15%)
  • Eligible Associate Directors will travel to conduct accreditation surveys or certification reviews annually within a timeframe determined by leadership

• Master’s degree required
• Eight to ten years of progressively increasing responsibility in health care delivery and leadership  
• Demonstrated analytical and complex project or program management skills  
• Demonstrated ability to solve problems and manage multiple priorities, meeting and/or exceeding customer expectations 
• (Preferred) Knowledge of Joint Commission survey/review operations  
• Management and leadership ability to plan, organize, and synthesize complex standards, survey methods, and related education activities involving a wide range of individuals, groups, and/or committees. Ability to complete work independently and lead a team engaged in multiple project assignments.
• Effective interpersonal skills to manage project staff and interact with individuals at various levels both inside and outside of the organization, often in sensitive situations requiring political awareness. 
• Requires excellent communication skills, both oral and written, to coordinate assignments/projects with officers, department heads, managers, and supervisors within the company, and with key stakeholders outside the company; requires the ability to write clearly and express complex concepts in a manner understandable to the applicable audience. 
• Must be able to travel up to 20% of work time. 

We offer a comprehensive benefit package. For a complete overview of our benefits package, please visit our Joint Commission Career Page 

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.