Plans and executes complex products of significant scope. Coordinates activities of product team members to achieve products goals and timelines. Applies specialized knowledge and skills in a professional nursing or technical discipline. Earns trust and respect from stakeholders and manages expectations through ongoing changes.

The Product Director, Healthcare Standards Development in the Global Department of Standards and Survey Methods plans and executes products related to the development of globally applied accreditation and certification standards and survey methods. Note: This role has product management responsibility and no direct reports. People and other resources are managed indirectly as part of cross-functional team delegation required to complete the product.

#LI-hybrid

• Independently manages product teams and ensures that product milestones are met. Ensures the quality and integrity of product deliverables. (70%)
  • Defines product goals and activities and develops work plans for departmental initiatives.
  • Defines product parameters and specifications and organizes related staff resources.
  • Formulates creative and innovative approaches to accomplishing product objectives.
  • Manages daily operations related to products which are often very large and complex.
  • Monitors current products to ensure that they are conducted in a highly professional manner.
  • Acts independently and pro-actively to manage and resolve product-related problems as they arise.
• Provides professional nursing/technical guidance and consultation in areas of expertise. (5%)
  • Represents the department in a broad variety of internal cross-divisional activities.
  • Represents the Joint Commission at speaking engagements and as a liaison to various professional organizations.
  • Maintains and expands knowledge base using available resources.
• Engages with experts in defined clinically or technically focused topic areas. (5%)
  • Reviews, analyzes, and synthesizes literature related to issues of quality and safety in the delivery of patient care.
  • Convenes advisory groups.
• Initiates, coordinates, and participates in the dissemination of product information. (5%)
  • Prepares and presents product presentations to senior management, advisory bodies, and other constituents.
  • Serves as faculty for surveyor/reviewer and other education programs.
  • Prepares content for internal and external communication vehicles (newsletters, journals, blogs, etc.).
• Performs the following additional responsibilities: (15%)
  • Eligible product directors will travel to conduct accreditation surveys or certification reviews annually within a timeframe determined by leadership.

• We are seeking candidates with experience in the following settings: Hospital, Long-Term Care, or Ambulatory Care.
• Master’s degree required.
• Seven to eight years of progressively increasing responsibility in project management.
• Clinical or technical expertise with previous experience in clinical health care administration and operations.
• Ability to lead multiple complex projects involving a wide range of individuals, groups, and/or committees.
• Strong analytic abilities. Experience leading the design of data collection and reporting systems and in interpreting and communicating results.
• Effective interpersonal skills to interact with individuals at various levels both inside and outside of the organization, often in sensitive situations requiring political awareness. Ability to communicate with parties within and outside of their own area to ensure that tasks and activities are understood and implemented. Ability to shift mindset and communication style to adapt to the product development role (i.e., lead versus team member).
• Displays a strong commitment to superior quality. Takes responsibility for written deliverables to ensure high quality final products. Alters writing style to appeal to various audiences as needed. Willingness to seek and respond positively to editorial input and ability to deliver constructive feedback to others.
• Ability to provide guidance, coaching, and training newer colleagues. Responsible for managing major/complex products at this level, involving delegation of work and review of work products. Expected to consult with managers to identify product resource requirements and identify professional skill sets gaps that should be addressed to meet current and future product needs.

We offer a comprehensive benefit package. For a complete overview of our benefits package, please visit our Joint Commission Career Page 

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.