The position serves as a liaison between DIVACO and IT on the design, testing and implementation of key applications that support critical business processes. This position is responsible for the management of multiple complex projects which meet major divisional priorities. This position also manages the data collection, analysis, and reporting of information to measure key processes within the division. Additionally, this position collaborates with business stakeholders to develop or modify internal processes, as well contribute to the establishment of, and compliance with, department and enterprise policies and procedures.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Manages a variety of ACO applications that support the entire accreditation process (pre-survey, post-survey and intracycle processes) to ensure that the applications and their associated business processes meet operational needs. This includes collaborating with other business units to understand detailed requirements, as well as document workflow procedures, data modeling, and design of application enhancements.
2. Serves as a subject matter expert for critical business processes associated to application support. Examples include: business rules, public reporting of organization data, BAA/contract requirements, extranet security processes, etc.
3. Leads user acceptance testing and analyzes results to make critical decisions regarding promotion of key business applications. This includes the development of test cases, coordination of testing across application teams, and validating the accuracy and consistency of data used in the accreditation process.
4. Trains staff (Account Executives, Business Development staff, etc.) on functionality of system updates and business process changes. As needed, creates and distributes written training materials and standard operating procedures, serves as a trainer in large team meetings, small group settings or one-on-one direct mentoring, and provides refresher education sessions to staff on the important topics.
5. As needed, leads or co-leads application redesigns. This includes project planning and management, developing requirements, systems testing, managing communication, and implementation of emerging technologies.
6. Develops and produces management reports, as needed. This includes analysis on organization data, application-specific data, performance trends, etc.
7. As needed, conducts customer outreach (feedback surveys, attendance at advisory groups meetings, etc.) to gather feedback about applications and analyzes that feedback to identify trends and opportunities for improvement.
8. Utilizes creative thinking and problem-solving to effectively and efficiently meet the needs of ACO. Demonstrates an understanding of business policies and procedures as well data modeling, process-flow modeling, data analysis, and application/system integration.
9. Serves as project manager for special projects, as needed. Creates and maintains project status reports to keep management informed about progress of assigned projects.

1. Bachelor’s degree required.

2. 1-3 years’ experience in business operations.

3. Familiarity with Joint Commission business systems, such as Central Office, Intracycle Monitoring (ICM), Eapp and Joint Commission Connect, is preferred.

4. Familiarity in data analysis, including proficiency in analytic tools such as Microsoft PowerBI, Excel, etc., is preferred.

5. Demonstrates a combination of business knowledge and technical expertise with strong analytical and problem-solving skills.

6. Practical experience in a position that requires project management skills, including the ability to plan, organize, and synthesize activities that involve a wide range of individuals.

7. Excellent organizational, analytical, critical thinking and communication skills. Interpersonal skills to interact effectively with individuals both senior management and staff levels both inside and outside the organization.
8. Capable of preparing and delivering presentations to upper management.

We offer a comprehensive benefit package for our permanent employees. For a complete overview of our benefits package, please visit our Joint Commission Career Page 

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position.  The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position.  All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.