The Internal Communications Manager plays an important role in advancing internal understanding and adoption of The Joint Commission’s mission, vision, and values.  This role will devise and implement programs and projects to shape the culture of The Joint Commission, including safety, inclusion, innovation, and change management to support a unified organization as The Joint Commission carries out a three-year strategic transformation. Leveraging a variety of content and distribution platforms, the Internal Communications Manager will manage key components of internal communications programs, working with internal and external collaborators to execute programs, initiatives, and campaigns.

INDMP

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• Writes, edits, and produces a variety of internal communications materials including executive messages, employee newsletters, talking points, video scripts, intranet postings, digital signage, executive/employee videos, email/voicemail/text alerts, and more. Reviews major internal communications to ensure brand consistency, quality, and editorial accuracy.
• Supports employee communication events, including Town Halls and all-manager meetings.
• Executes key elements of an internal communication strategy, campaigns, and programs for a distributed workforce globally through in-person, hybrid, and remote channels, managing to firm and flexible deadlines.
• Manages internal communications editorial calendar and proactively seeks relevant and timely editorial opportunities to educate, inform, and engage employees, including reward/recognition, corporate values, strategic transformation, DEI, employee resource groups, benefits, and more. Actively participates in weekly editorial meetings with Director and Internal Communications Specialist.
• Establishes and monitors mechanisms to collect employee feedback, measure internal communications effectiveness, and identify areas for improvement.
• Supports crisis response when it impacts The Joint Commission workforce, working closely with other comms teams involved (e.g. media, digital) to ensure coordination of messaging and timing.
• Provides strategic communications counsel, guidance, and direction as needed to senior leaders, project leaders, and campaign partners.
• Builds effective and positive working relationships with internal leaders and key stakeholders i.e., business leaders, IT, operations, human resources, and others to facilitate message development and delivery.
• Models collaboration and teamwork across the Brand/Communications team and the rest of The Joint Commission, including creative services, human resources, DEI communities, digital teams, and outside agencies.
• Communicates enterprise policies and procedures and enforces communications policies, including brand standards for internal groups.
• Represents the Brand/Communications Division at various committee and project meetings, as identified.
• Other duties as assigned by the Director.

• Bachelor’s degree in communications, English, journalism, or marketing required.
• Seven years of progressively responsible experience in internal communications preferably in professional services or not-for-profit organization.
• Superior writing skills and knowledge of AP Style. Strategic and creative thinker who can always be mindful of how to positively position The Joint Commission.
• Solid knowledge and experience with:
• Microsoft Office Suite Professional, focus on Word, Excel, PowerPoint
• Microsoft SharePoint
• Internal Communications/Email Platforms (e.g. Exact Target, MailChimp, intranet)
• Metrics tools

• Strong organizational skills, initiative, and attention to detail to manage multiple projects with varying deadlines.
• Understanding of other communications tactics including media, social media, digital, events, multimedia and more.
• General knowledge of issues facing the Health Care industry.

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.