General Summary: 

Administers, maintains, and supports the Learning Management System (LMS) for JCR making sure it is always properly configured and supported.  Able to translate API requests into an executable implementation plan and work with external developers to keep API projects on track. Assists the department Director with RFP inquiries to implement new learning platforms or integrations as well as manages the technical transitions from legacy platforms to new, best of breed technologies. Demonstrates technical competence and leadership across a full life cycle of development from initial requirements to final implementation, consult, educate and support the users who interact with our LMS platform, Webstore, competency/satisfaction evaluation software, API building toolkits, and webinars to deliver efficient and reliable access to JCR Education. Works independently and with teams under general supervision according to established procedures and policies.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Serves as the JCR expert on LMS’s functionality and data, keeping abreast of e-learning industry trends and technologies.

• Configures LMS to support the enterprise business process and needs on both development and production servers. Monitor performance of LMS with respect to the enterprise’s business needs and environment, analyzing report data, communicating what it means for the business and bottom-line, proactively identifying risks and opportunities, and recommending and facilitating upgrades and changes.

• Works with various educational departments to provide training and assistance, when needed, of inputting content into the LMS and other supported platforms, testing and adapting content for LMS-compliance, as needed.

• Administers, consults, and provides support for ancillary platforms including: SkyPrep, Qualtrics, Constant Contact, Zoom, Google Analytics as well as any newly adopted technologies.

• Exhibits strong problem-solving skills and resourcefulness. Uses expertise to identify and analyze problems and assess potential issues to improve applications in a timely manner.

• Listens, interprets, and documents business user requirements and/or requests. Works with education teams to understand and develop detailed project specifications.  Presents ideas and approaches to the development team, which includes participation in the development of presentations.

• Partners with other enterprise level colleagues to ensure effective integration of the LMS and other supported platforms with other systems, and maintains continuous, uninterrupted service.

• Troubleshoots and resolves problems, providing technical support for internal and external partners regarding LMS and supported platforms usage and reporting.
• Provides 2^nd tier support to internal and external users.

• Supports the technical aspects IP video streaming services linked through 3^rd party services such as Vimeo, YouTube, Teams etc. Experience with live video encoding hardware, understanding of video codecs and of live video delivery systems.

• Develops and maintains system documentation for new and existing implementations and products. Identifies and analyzes gaps between current processes and the desired state, designs new processes, develops process performance measures, and plans the transition to a new process.

• Should be comfortable in a fast-paced development environment that continually embraces the latest technologies and techniques.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: 

• • • Bachelor’s Degree in education technology, computer science, business administration or equivalent, relevant work experience.
    • 3 + years of IT or education info-systems work experience completing project development and 2+ years LMS or CMS experience.
    • Familiarity with commercial Learning Management Systems (LMS), AICC/SCORM standards, e-learning authoring and collaboration tools and other technologies.
    • Experience using database and reporting tools to manage, manipulate and analyze information.
    • Competency working in HTML and developing web content using 3rd party authoring tools (Dreamweaver, Postman, FTP server).
    • Experienced with e-learning tools such as Articulate 360 suite, Camtasia, or Adobe Creative Cloud suite a plus.  
    • Excellent written and verbal communication skills and the ability to create excellent software development lifecycle documentation.
    • Works independently or as a part of a team under general supervision.
    • Proficient at taking a project from inception to completion including project planning, status reporting, requirements gathering, design, coding, unit and integration testing and implementation of a quality product.
    • Able to conduct as well as negotiate and convince participants in team meetings with education teams and/or business users.
    • Ability to prepare effective presentations.

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position.  The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position.   All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities.