The Joint Commission

Environment of Care Consultant - Domestic - Part time

Job Locations US-IL-Oakbrook Terrace
Job ID
2024-6504
# of Openings
1
Category
Field Representative (Surveyor/Consultant)

Overview

This position can be located anywhere in the United States

 

Currently seeking candidates with the preferred skillsets:

Construction project experience, strong CAD or Bluebeam skills, life safety drawing experience, biomedical engineering.

 

Provides on-site consultation, education, and technical assistance to domestic  health care facilities and health care systems to assist in improving patient care, quality, and safety. Collaborates with Joint Commission Resources Central Office staff (based in Oak Brook, IL) and colleagues to generate leads, develop proposals, and pursue to close the sale of consultations and other Joint Commission Resources and/or Joint Commission International services. Maintains active/current knowledge of Joint Commission Standards/Joint Commission International Standards and survey process, health care and discipline-specific trends and content, as well as established solutions for the improvement of patient care. Serves as Joint Commission Resources subject matter expert for specific methodologies and product lines. Creatively approaches client organizations with solutions to improve the delivery of patient care and operations. 

 

Comprehensive knowledge of Joint Commission Standards/Joint Commission International Standards and survey process required. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Maintains current and relevant knowledge of health care issues and strategies. Prior experience in a health care consulting role is highly desirable. Preferred candidates have performance improvement experience. Strong standards knowledge in applicable Joint Commission programs is essential. Excellent communication skills as exhibited through professional involvement in leadership roles, teaching, consulting, or relevant publications. Written and verbal communication skills necessary to effectively present information and ideas in proposals, reports, and presentations. 100% travel required.

 

PRINCIPAL DUTIES AND RESPONSIBILITIES

 

  1. Provides exceptional on- and off-site consultation and education to domestic/international health care organizations or other clients, emphasizing practical approaches in the application of The Joint Commission and/or Joint Commission International standards as well as technical assistance in general health care quality and patient safety improvement.

 

  1. Consistently prepares well-articulated and focused written consultation reports aimed toward senior health care executives. Obtains feedback from Joint Commission Resources and/or Joint Commission International clients regarding the quality of services and deliverables and actively makes improvements therein.

 

  1. Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up. 

 

  1. If requested to perform as Team Leader, leads a team of consultants to deliver a client engagement that is comprehensive, achieves client expectations, and is successful at executing all contracted deliverables in a timely and quality manner. In this capacity, articulates all interventions with the Managing Consultant and appropriate Client Services Manager at The Joint Commission and/or Joint Commission International Central Office and completes all necessary follow up activities for client. 

 

  1. Promotes Joint Commission Resources and/or Joint Commission International products and services through public speaking engagements and representation at high profile national and/or international conferences/meetings/conventions and/or at Joint Commission Resources and/or Joint Commission International sponsored seminars and conferences as requested. As applicable, may serve as the key contact for a state hospital association related to contract deliverables and/or coordinate educational workshops. Writes and/or reviews papers/chapters/case studies/articles for publication or for Joint Commission Resource and/or Joint Commission International journals or newsletters, as requested.

 

  1. Actively participates in professional development activities, such as training, webinars, audio conferences, and other relevant education programs to stay abreast of current The Joint Commission and/or Joint Commission International policies, products, services, standards, and survey processes, as well as consultative skills as appropriate. Proactively executes on a continuous development plan through the pursuit of performance discussions, feedback, and learning opportunities for growth. 

 

  1. Participates on committees, task forces, and/or teams in the design, testing, evaluation, and redesign of Joint Commission Resources and/or Joint Commission International consulting and education products and services, business processes, and various initiatives as assigned. Actively shares innovations, creative strategies and experiences with colleagues.  Develops educational materials for use in revenue generating opportunities when requested.

 

  1. Identifies the unique needs of client organizations and tailors consulting services/engagements (type, scope, etc.) accordingly. Responsible for new and current business development (to a defined expectation) inclusive of client relationship management, lead generation, assistance in proposal development, and sale of Joint Commission Resources and/or Joint Commission International products and services. Maintains and grows client relationships through ongoing communications and a systematic process for client follow-up. 

 

  1. Demonstrates a high level of professionalism and integrity in all aspects of one’s work, inclusive of the timely and accurate submission of engagement deliverables, time tracking, expense reimbursement, sales justification, and other necessary operational details required for the consulting position. Models a spirit of quality and collaboration across Joint Commission Resources and/or Joint Commission International services and with all colleagues.  Participates in the training and mentoring of consultants when requested.

 

 

 

Qualifications

The level of knowledge and experience equivalent to that ordinarily acquired through completion of a master's degree in health care or a related field. Seeking engineers or other Environment of Care professionals. Ten or more years of experience in health care, with seven to ten years of progressively more responsible experience in senior health care management or quality/performance improvement. Experience in a health care consulting role is highly desirable. Comprehensive knowledge of Joint Commission and/or JCI standards and survey process required, and current and relevant knowledge of health care issues and strategies. Excellent communication and computer literacy required.  Ability to adapt to diverse cultures and sometimes challenging travel conditions.

 

Physical Abilities:

  1. Must be able to observe, in real time and without slowing or otherwise interrupting the progress of, all applicable types of ongoing health care treatment (e.g., including emergency treatment, treatment during weather and other extreme situations, etc.).
  2. Standing for long periods of time, walking lengthy distances, lifting, climbing, stooping, pulling, and pushing in order to adequately inspect and observe all medical facilities, equipment and procedures, such as emergency exit procedures, remote storage facilities, any areas where cleanliness may affect the possibility of infection, medical equipment, etc., including the following activities:
  • walking up and down stairways (e.g., to test escape routes, assess safety of emergency exits, regulatory compliance, etc.);
  • removing obstructed covers or impediments to equipment or other mechanical areas;
  • examining small and often dirty printed labels and print on equipment;
  • Must be able to engage in extensive travel as set forth above, including driving a car to remote locations, flying on small airplanes and into small airports, traveling in all types of weather conditions, etc.

Must to able to travel 100% of work time.  Must be able to work .50 FTE (2 weeks per month).  

 

Note:  Successful applicants for domestic positions that require travel to a customer site must be fully vaccinated against COVID-19 as a condition of employment.

 

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