The Joint Commission

Collections Specialist

Job Locations US-IL-Oakbrook Terrace
Job ID
# of Openings


Responsible for all collection activities and the reduction of past due accounts for The Joint
Commission. Uses computerized systems for analysis and collection of open Accounts
Receivable. Recommends and initiates collection efforts for all past due fees. Contacts
customer by phone and corresponds in writing to collect fees. Has direct input to company
policies and procedures with respect to collection of fees. Provides reports needed for
better collection and bad debt allowance information.


1. Assists in the development, design and implementation of new and revised
computer-related reports, systems, and procedures to enhance operations and
maximize cash position.
2. Makes recommendations for more efficient and timely collection of all receivables.
3. Maintains computerized systems and assures that correct collection activity is
performed at appropriate times according to approved policies and procedures.
4. Responsible for the generation, verification and mailing of computer-generated
collection letters and statements.
5. Works with other Accounts Receivable staff to resolve any billing questions and/or
problems, which result in late or non-payment of fees.
6. Works directly with customers whose accounts are past due to establish payment
plans per policy.
7. Tracks and follows up on customer accounts for which a payment schedule has
been established and approved.
8. Assures follow-up calls are timely and appropriate.
9. Coordinates loss of accreditation for customers whose accounts have
become delinquent, in accordance with approved policies and procedures.
10.Coordinates write-off of uncollectable accounts with the manager.
11.Prepares reports of past due accounts and works with PFA Management staff to
assure proper dollars are reserved for in the bad debt reserve account.
12.Responds to difficult or complex inquiries from internal and external customers on
account status or billing issues. Completes any research regarding adjustments,
refunds, maintenance, UNIDs, invoices or payments requested by the director.
13.Follows corporate guidelines for responsiveness by answering all incoming calls to
the department within 3 rings and provides optimum customer service while
assisting all customers. Call difficulty can range from simple to complex. Obtains
messages from voice mail on a timely basis and responds to them within 8 business
hours. Answers e-mail messages received by the unit within 2 business days.
Completes all written correspondence within 10 business days.
14.Reports on all collection activity based on pre-defined requirements established with
the manager. Completes various activity reports for the Director of Biling and
Accounts Receivable based on an established schedule.
15.Assists team with other tasks during peak times or to meet deadlines, as required.
16.May accept credit card payments for the customer and deliver them to the Senior
Accounting Assistant.
17.Assists the Pricing Unit by providing call overflow support during peak periods or low
staffing periods.
18.Performs a variety of miscellaneous duties, such as the preparation of special
reports and participation in special projects in the areas of accounts receivable,
publications and collections. Other responsibilities as assigned by the manager.


1. Level of knowledge equivalent to that ordinarily acquired through completion of an
associate degree in finance and/or accounting. A bachelor’s degree is preferred.
2. A minimum of 3 to 4 years of solid experience in the financial areas of collections
and accounts receivable and/or general ledger.
3. Must be an assertive self-starter with excellent interpersonal skills.
4. Strong analytical ability to comprehend The Joint Commission components and
charges to assure collection of appropriate fees from customers.
5. Special skills required are aptitude for problem solving, attention to detail, data
accuracy, strong customer service orientation for both internal and external
customers, commitment to continuous quality improvement, solid organizational
skills, strong oral and written communication skills, experience in working in a team
environment, and the ability to manage multiple priorities extremely well.
6. Proficiency in spreadsheet, word processing and personal computer expertise

Note:  Employees are required to be fully vaccinated against COVID -19 as a condition for employment.


This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities. 


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