The Joint Commission

Chief Information Officer

Job Locations US-IL-Oakbrook Terrace
Job ID
# of Openings
Information Technology


The Chief Information Officer (CIO) is the chief technology and information officer and is responsible for planning, developing and leading the IT environment and organization for The Joint Commission Enterprise. This responsibility encompasses a number of roles including business leader, agent of business process change, technology visionary, enterprise risk manager as well as technology and works closely with security operations leadership.


More specifically, this position is responsible for securing, promoting, planning, implementing, monitoring and maintaining the Joint Commission Enterprise’s information and technology assets. In order to accomplish these tasks, this individual will work closely with and maintain effective lines of communication with senior management, technical staff, end-user departments and external vendors, contractors and consultants.  These duties must be executed in a manner that exploits the value of information technology to the achievement of the Joint Commission enterprise’s business objectives, maximizing the return on the organization’s technology investment.


  1. Vision: Maintains a working knowledge of the Joint Commission enterprise’s business and emerging technologies; communicates a vision of the potential of technology to facilitate the Joint Commission enterprise’s business objectives; surfaces and resolves departmental conflicts as necessary to create a shared technology vision which links to the shared business vision.
  1. Planning: Develops, maintains and oversees the implementation of the Joint Commission enterprise’s strategic information technology plan to ensure the availability of the technical infrastructure necessary to accomplish the Joint Commission enterprise’s future state objectives as outlined in the corporate strategic and business plans. Successful execution of this task will include:
      • Identifying appropriate opportunities for the Joint Commission enterprise to strengthen its position within the health care arena through the application of technology to its processes, and to the development of products and services.
      • Assessing the effectiveness and/or cost-benefits of current systems; i.e. the ability of the systems to meet evolving needs of the end-users in a timely and cost-effective manner.
      • Analyzes the cost/benefit of building, purchasing using web-based and packaged products or outsourcing hardware and software applications.
        Assessing opportunities for individual departments to use technology to improve operations.
      • Keeps abreast of new and emerging technology that could impact the enterprise’s business operations or new products or services.
  1. Industry Leadership: Represents The Joint Commission as needed at national policy-level IT policy discussions (e.g., HIT and health care reform).
  1. Senior Leadership: Active participant in assigned enterprise leadership meetings. Delivers enterprise technology compendium and strategic roadmap. Partners with CFO to develop long range financial forecast.
  1. Functional Leadership:
      • Recruits technically competent, service-oriented staff ensuring an appropriate mix of highly skilled, experienced and entry level professionals. Creates an IT culture that promotes employee training, development, coaching, team building and provides a competitive compensation program that retains and motivates these competent professionals within the competitive software development arena.
      • Ensures an integrated technical environment (software, hardware, communications backbone and end-user tools), which facilitates rapid applications delivery, ease of information access and the flexibility to quickly respond to changing business needs.
      • Manages a portfolio of projects in a way that optimizes value to the enterprise.
      • Ensures that systems are developed according to a standard methodology and sound software development principles.
      • Manages the Joint Commission enterprise’s relationships with software vendors, hardware vendors and other external IT contractors as an active participant in contract negotiation and compliance activities.
      • Oversees the technical infrastructure for internet access ensuring the appropriate security controls and capacity plans are in place; develops a conceptual framework for determining the role of the internet in business communication, marketing and employee productivity.
      • Ensures IT Operating Model is inline with industry best practices and controls: ITSM, ITIL, CMMI, etc.
      • Ensures redundancy and availability of IT systems and platforms. Oversees policy/procedures for disaster recovery, incidendt response and business continuity of technology systems.
      • Partners with CISO to define and deploy phyicial and logical level protections for all infrastructure and end-use devices within Joint Commission’s technology ecosystem.




  1. Information technology strategic and tactical planning experience.
  2. Highly developed leadership skills required to be an effective change agent who can promote business, cultural and technological change.
  3. Ability to articulate a vision about the strategic value of information and technology within the context of the Joint Commission enterprise’s business.
  4. Ability to realize value by effectively managing technology costs and ensuring business benefits; business acumen and a bottom line orientation.
  5. Outstanding interpersonal and communication skills in order to acquire information, communicate ideas, provide consultation and promote change.
  6. Extensive knowledge and experience with distributed client server systems development and support environments.
  7. Process reengineering experience.
  8. Experience as a manager of a large information technology operation including technical staffing, operations analysis, project management and implementation, budget development and monitoring, hardware and software conversion and vendor management.
  9. International IT experience a plus.
  10. Strong working knowledge of IT and general finance principles and stewardship.
  11. Experience with Enterprise Risk Management processes and constructs.




  1. The level of knowledge equivalent to that ordinarily acquired through completion of a Master’s degree in an applicable field. The ideal candidate would have a bachelor’s and master’s degree combination of business administration and computer science. A background in health care would be beneficial
  2. A minimum of ten years experience of information technology management spanning architecture, systems development, and operations.
  3. Ability to shape and drive innovative technology as an organizational priority.
  4. Ability to enable and help drive business strategies through technological innovations that result in new and more customer centric business models.
  5. Ability to drive organizational change within and beyond IT functions.







This job description is intended to describe the general nature and level of work performed by an employee assigned to this position.  The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities and working conditions associated with the position.


This job description does not state or imply that the statements above are the only duties and responsibilities assigned to the position.  Employees holding this position will be required to perform any other job related duties as requested by management.  All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.


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