- KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED:
- Education:
- Master's degree in related field or equivalent level of education preferred.
- Bachelor's degree in related field.
- College degree must be from accredited institutions of higher learning.
- Certification/Licensure/Registration: Current certification/licensure/registration in a field related to plant, technology, and safety management [i.e., Certified Healthcare Facility Manager (CHFM), Certified Healthcare Safety Professional (CHSP), Healthcare Environmental Manager (HEM), Certified Industrial Hygienist (CIH), Certified Safety Professional (CSP), Professional Engineer (PE)] or able to attain within one year of hire.
- General Knowledge and Experience:
- Eight years of hospital experience in facilities management, including at least five years in a management position in engineering, facilities management, hazardous materials and waste management, emergency preparedness, biomedical equipment, and/or utility systems as well as experience as the organization's Safety Officer.
- Knowledge of Joint Commission Environment of Care standards including the Life Safety Code (NFPA101), the Health Care Facilities Code (NFPA 99) and other relevant NFPA standards and direct involvement with a minimum of two Joint Commission surveys.
- Analytical Skills:
- Ability to research, collect, organize, interpret, and communicate information from multiple sources (i.e., documentation, observation, interviews) to assess the degree of compliance with Joint Commission standards.
- Ability to critically review and analyze performance measurement data.
- Ability to objectively assess organization performance.
- Ability to differentiate and assess the adequacy of alternative/innovative approaches to standards compliance, consistent with survey policy and protocols.
- Ability to analyze and synthesize survey findings to provide conclusions, recommendations, and educational opportunities.
- Analytical Skills:
- Ability to be sensitive to and respectful of all internal and external stakeholders and customers, without compromising in any way on the message that must be delivered.
- Open to direction, inquiry and idea exchange.
- Superior listening skills, including being able to detect, attentive and responsive to verbal and nonverbal communication cues.
- Ability to work with diverse stakeholders and customers, including multi-cultural sensitivity.
- Interpersonal Skills:
- Sensitive to and respectful of all internal and external customers.
- Open to inquiry and exchange.
- Responsive to verbal and nonverbal communication cues.
- Multi-cultural sensitivity.
- Professionalism:
- Behavior consistent with Joint Commission values (i.e., Quality, Respect, Integrity, Courtesy, Teamwork, Recognition, Improvement, Empowerment, and Responsiveness).
- Dependability, including delivering on commitments, assuming appropriate share of all work, being prepared, and adhering to schedules.
- Professionalism, including appearance and demeanor.
- Organizational Skills:
- Ability to independently organize work into a smooth flow and to be flexible as necessitated by unique circumstances.
- Demonstrate effective time management skills.
- Coordinate activities involving other people.
- Interviewing Skills:
- Ability to elicit information through appropriate use of open-ended questions and active listening.
- Ability to explore information through effective use of follow-up questions.
- Problem Solving Skills: Exercise independent judgment, including as follows:
- Independent decision-making skills to direct and effectively manage the survey and review processes in a timely manner.
- Ability to objectively assess organization performance.
- Ability to set priorities independently and collectively.
- Ability to openly and appropriately discuss conflicts/controversy.
- Judgment and ability to seek assistance when appropriate to make decisions, resolve conflicts, and/or achieve consensus.
- Written and Verbal Communication Skills:
- Ability to make presentations and produce written materials which are confident, accurate, clear, concise, complete, well organized, understandable by others, and responsive to the needs of the customer.
- Ability to act as a resource and consultant with customers.
- Availability:
- Participation in a precepted program that may vary in length and duration.
- Completion of up to six (6) surveys with a preceptor in order to demonstrate an understanding of the Joint Commission's standards and their interpretation, survey process, survey technology, presentation techniques, general policies and procedures, and organization structure.
- Ongoing participation in continuing education activities, including those sponsored by the Joint Commission, (i.e., Annual Educational Conference, teleconferences, self-directed learning activities, e-learning modules, webinars, distance learning programs, and special conferences).
- Ability to meet one of the following availability requirements depending upon employment status:
- Full time available 52 weeks/year less vacation, personal, and holiday time
- Part time 2 or 3 calendar weeks per month
- Intermittent one survey every other month
- Weekend travel is required, as directed
- Physical Abilities: This job is very physical, and requires the following abilities:
- To observe, in real time and without slowing or otherwise interrupting the progress of, the building tour during weather and other extreme situations, etc.
- To stand for long periods of time, walking lengthy distances, lifting, climbing, stooping, pulling, kneeling, and pushing in order to adequately inspect and observe all medical facilities, equipment and procedures, such as emergency exit procedures, remote storage facilities, any areas where cleanliness may affect the possibility of infection, medical equipment, etc.
- To engage in extensive travel as set forth above, including driving a car to remote locations, flying on small airplanes and into small airports, traveling in all types of weather conditions, etc.
- To work in settings in which dust, allergens, and infectious diseases are present.
- To lift, push and pull a minimum of 25 pounds.
- To walk up and down stairways (e.g., to test escape routes, assess safety of emergency exits, regulatory compliance, etc.);
- To remove obstructed covers or impediments to equipment or other mechanical areas;
- To examine small and often dirty printed labels and print on equipment;
- To examine exhaust mechanisms, duct work and laundry chutes in hard-to-reach areas such as ceilings, utility spaces and mechanical rooms;
- To climb ladders and fire escapes (e.g., to ensure usable, unobstructed escape routes are maintained, assess ceilings for penetrations and other risks);
- To kneel, stoop, and crawl into tight areas such as crawl spaces housing mechanical fixtures (e.g., to assess equipment and assess risks);
- To climb over or under pipes, ductwork or other obstructions;
- To straddle and balance in relatively unstable environments that are not designed for typical occupation by patients or most employees of the health care organization.
- To use a laptop computer and life safety tools and equipment.
Note: Successful applicants for domestic positions that require travel to a customer site must be fully vaccinated against COVID-19 as a condition of employment.
We are currently hiring for our next orientation class to take place on June 3rd, 2024
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities.