1.Accepted qualifications for surveyors with a clinical background include:
- Bachelor of Science in Nursing (BScN, BSN), Masters preferred
Certification/Licensure (at time of hire and throughout employment):
- Current professional licensure/registration in related disciplines is required (when required by law) at time of hire.
- Applicants must have no history of disciplinary action(s) relative to current or previous professional license, provided such adverse action did not result solely from an individual’s health status.
General Knowledge and Experience:
- Five years of recent experience, including 3 years of direct clinical experience in the appropriate health care setting(s), and 2 years of senior management experience. Recent experience as a consultant to health care organizations may be considered.
- Contemporary knowledge of and experience in health care operations, clinical practice, use of performance improvement methods to assess organizational performance, and current research and trends relative to health care practices.
- Knowledge of Joint Commission International standards and direct involvement with a minimum of two Joint Commission domestic or international surveys.
- Experience in an international health care setting is preferred.
Specialized Knowledge and Experience:
- Surveyors must have knowledge or experience in various components of a hospital and health care system (i.e., medical staff, quality improvement, medical records, infection control, etc.). Additional experience in other health care settings is preferred.
- Hospital Administrators with the designation of FACHE (Fellow, American College of Healthcare Executives) are preferred.
- Clinical Care Program Certification program surveyors must have a minimum of 5 years experience of progressive clinical leadership and current knowledge or experience in the implementation of clinical practice guidelines, development and implementation of clinical pathways and in the identification and use of performance measures to improve clinical outcomes. Experience in chronic disease management is desirable.
Critical Thinking Skills:
- Ability to research, collect, organize, interpret and communicate a large volume of information from multiple sources (i.e., documentation, observation, interviews) to assess the degree of compliance with Joint Commission International standards.
- Ability to differentiate and assess the adequacy of alternative/innovative approaches to standards compliance, consistent with survey policy and protocols.
- Ability to analyze and synthesize observations to identify survey findings and educational opportunities.
- Ability to connect observations and interviews into a comprehensive analysis of the organization’s care delivery systems.
- Multi-cultural awareness and sensitivity
- Respectful of all internal and external customers.
- Open to inquiry and exchange.
- Responsive to verbal and nonverbal communication cues.
Problem Solving Skills:
- Independent decision-making skills to direct and effectively manage the survey process.
- Ability to objectively assess organization performance.
- Ability to openly discuss and resolve conflicts/controversy.
- Ability to seek assistance when appropriate to make decisions, resolve conflicts and/or achieve consensus.
- Ability to elicit information through sensitive, appropriate use of open-ended questions and active listening.
- Ability to further explore observations and received information through effective use of follow-up questioning.
- Behavior consistent with Joint Commission International values (i.e., Quality, Respect, Integrity, Courtesy, Teamwork, Recognition, Improvement, Empowerment and Responsiveness).
- Dependability, including delivering on commitments, assuming appropriate share of all work, being prepared, and adhering to schedules.
- Candor, including sharing one’s own views, encouraging others to share their views, and being willing to offer and receive constructive feedback.
- Professionalism, including appearance and demeanor.
- Independently organize work into a smooth flow and to be flexible as necessitated by unique circumstances.
- Demonstrate effective time management skills.
- Coordinate activities involving other people.
Written and Verbal Communication Skills:
- Ability to make presentations and produce written materials which are accurate, clear, concise, complete, well organized, understandable by others, and can be accurately translated into the client’s native language if needed.
- Ability to use a computer or similar technology.
- Fluent in speaking and business writing in English is required, fluent in another language is preferred
- Must be able to lift/move/carry 25-50 pounds (i.e. luggage or supplies), sit and stand or remain in a stationary position for long periods of time, and walk or move lengthy distances in a variety of settings.
- Must be capable of extensive travel 100% of work time including but not limited to, flying for extended periods of time (i.e. over 10 hours of continuous flight in coach class), manage moving and sleeping across various time zones, positioning self on small airplanes and in small airports, and into all countries that Joint Commission International does business.
- Work and healthcare environments may include, but not limited it, exposure to dust, allergens, pollution, infectious diseases, hazardous materials, and noise.
- Must be able to observe and participate in work activities in real-time and without slowing or otherwise interrupting the progress. Work activities include operating a laptop or tablet as well as frequently communicating with large and small groups in person, via phone, or webinar.
- Must repetitively ascend/descend multiple flights of steps and ladders, stooping, squatting, adequately inspect and observe all medical facilities, equipment, and procedures.
- Must be willing and able to travel to all countries where Joint Commission International accredits.
- Participation in up to one week of corporate orientation and education upon hire.
- Completion of up to three surveys with a preceptor in order to facilitate understanding of the Joint Commission International standards and their interpretation, survey process, survey technology, presentation techniques, general policies and procedures, and organization structure.
- Ongoing participation in continuing education activities, including those sponsored by Joint Commission International, (i.e., Invitational Training Conference, regional meetings, other face-to-face meetings, teleconferences, self-directed learning activities, distance learning programs, and special conferences).
- Must be able to meet one of the following availability requirements depending upon employment status:
- Full time (0.75 FTE) – available 52 weeks/year (vacation, personal, and holiday time)
- Part time (0.5 FTE) – 2 to 3 consecutive calendar weeks per month
- Intermittent – one calendar week per month (available 6-8 consecutive days at a time)
- Independent Contractor – six calendar weeks per year (available 6-8 consecutive days at a time)
- Obtain and maintain a current passport. Ability to obtain visas when applicable. For frequent US travelers, a second passport may be advisable to ensure that one passport is always available for use (if permitted by laws of the country in which the passport is held).
- Weekend travel will be required.