Lead and direct projects related to the development of Joint Commission International (JCI) accreditation and certification standards and survey process.  Provides direction and leadership to technical advisory panels and committees participating in the development of JCI accreditation and certification standards, and the accompanying survey process guides. Manages the process for interpretation of standards for all JCI programs.

Represents JCI in relationships with international accreditation bodies and government agencies such as Ministries of Health, WHO, ISQua, and alike. Serves as a technical and content resource to staff, JCI leadership, and advisory groups as it relates to JCI accreditation and certification standards.

This is a hybrid position.  Will require work in the Oakbrook Terrace location.

• Lead the development and revisions of JCI standards, including the International Patient Safety Goals and other standard-related products.
• Provides expertise on the intent, applicability and survey of standards in response to periodic performance reviews and inquiries from surveyors, healthcare organizations, consumers, government representatives, and other individuals within and outside JCR/JCI.
• Assist in the establishment, management, and use of external and internal advisory groups that provide guidance in the creation and maintenance of international standards.
• Support Clinical Operations in reviewing Survey Findings Report and JCI-accredited organization’s strategic improvement plans.
• Provides support for establishing the JCI standards database and its maintenance thereafter.
• Works collaboratively with The Joint Commission Enterprise staff, clinical and operations team, and quality department in matters pertaining to JCI standards and survey process.
• Manages the process for updating the website for JCI Standards Interpretations, and the dissemination/communication of interpretations to all JCI field and Central Office staff, and JCI-accredited organizations.
• Participate in the development and presentation of educational programs to internal and external audiences. Serves as a technical and content resource for the JCI accreditation and certification programs and serve as faculty for JCI field staff education/training on standards.
• Works with the publication team in formatting and technical proofreading of standards manuals and survey process guides.
• Assists with development and maintenance of the accreditation policies and procedures for the JCI accreditation and certification programs.
• Represents the Department of Standards Development and Interpretation in processes to design and/or redesign products and services based in alignment with organizational goals and objectives.

• Master's degree (preferably in health care field) with 5+ years of progressively increasing responsibility in healthcare and/or clinical settings OR a bachelor’s degree with 7-10 years of progressively increasing responsibility in the healthcare and/or clinical settings.
• Experience should include progressive management and strong project leadership abilities. Contemporary knowledge of health care operations and current trends related to quality and safety of care issues in various healthcare environment. Experience with international healthcare setting a plus. 
• Three or more years of demonstrated progressive expertise in the management of committees, work groups, etc,

Specific Qualifications and Capabilities:

• Knowledge of The Joint Commission accreditation and/or JCI initiatives (e.g., performance measurement, patient safety and adverse event reporting, and public policy white papers). Experience with The Joint Commission, Joint Commission International or other similar accreditation organizations preferred. Experience may include but not limited to being a survey coordinator, participating in survey preparation/activity, and implementation of accreditation standards.
• Experience participating in the development, revision, and interpretation of national or international standards and/or the development, revision, and application of national and international standards such as for the World Health Organization and governmental agencies, preferred.
• Experience in reviewing and evaluating research and journal publications as references for new and revised accreditation requirements.
• Able and willing to travel internationally, as needed for standards-related projects and activities.
• Ability to work collaboratively and effectively with expert panels, advisory councils, and other international consensus building bodies in health care.
• Strong team player who understands the “big picture” and able to make decisions that benefits JCI the whole organization.
• Excellent oral and written communication skills, as well as cultural sensitivity and interpersonal skills.
• Excellent relationship-building and business development skills.
• Ability to work independently, including strong computer skills and proficiency with word processing, graphic presentations, power point presentations, spreadsheet development, and Power BI.
• Reliability and dependability in meeting deadlines and project management.
• Knowledge and experience in using and building standards database, highly desirable.
• Approximately 10% travel for special projects and standards development work.  Typically one trip a year (domestic or international).

Note:  Successful applicants for domestic positions that require travel to a customer site must be fully vaccinated against COVID-19 as a condition of employment.

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.