Provides leadership assistance to management of components of OQPS programs, policy and processes; implementation and maintenance of OQPS and relevant patient safety initiatives; as well as technical infrastructure and information technology development. Supports activities of the Office of Quality & Patient Safety, which includes activities associated with the Joint Commission’s review and response to patient safety complaints and sentinel events and its activities surrounding the management and sharing of data and information regarding such events. Serves as a key Joint Commission contact who responds to internal and external inquiries related to the processes for patient safety complaints and sentinel event management, including organization responses, initiation of for-cause survey, and root cause analysis reviews. Acts in accordance with the Public Information Policy, the Sentinel Event Policy, Patient Safety Systems Chapter and other policies which guide OQPS patient safety complaints & sentinel event activities and supports the maintenance of the OQPS database warehouse. Assists in the management of multiple complex and confidential projects which meet the organizational priorities of the Joint Commission and serves as a department liaison in the conduct of multi-divisional activities and related external activities.
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities.