As part of the JCR customer technical support team, this position is designed to provide technical support for customer facing applications for our publications, education and eProducts business units while delivering a great customer experience, and achieving high overall customer satisfaction.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED OR DESIRED:
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities.