The Joint Commission

Clinical Advisor & Product Trainer / Software Product Trainer

Job ID
2021-4844
# of Openings
1

Overview

GENERAL SUMMARY 

The Clinical Advisor is primarily responsible for developing and nurturing long-term relationships with healthcare system clients in addition to creating and maintaining eProducts’ program content to meet the ever-changing needs of the healthcare environment. Plans, develops, implements, and evaluates sustainable solutions for client education and product implementation. Applies project management skills for both internal and external projects. By leveraging the individual’s clinical, leadership, quality, consulting and training expertise, the Clinical Advisor plays a senior, trusted, advisory role in building and sustaining leadership rapport with key clients. Assists organizations and healthcare systems to optimize the value of eProducts while achieving and sustaining high-quality, safe, and compliant processes which are aligned with organization- and/or system-specific goals and objectives.

Responsibilities

PRINCIPAL DUTIES AND RESPONSIBILITIES 

  1. Manages assigned key eProducts healthcare system clients and develops leadership rapport with each key client at the corporate level and at the highest organization level

  2. Uses a consultative approach and Robust Process Improvement methodology to understand the client’s business circumstance, organization culture, leadership maturity, accreditation challenges, business goals and objectives for purchasing JCR eProducts; drives change, success criteria and change management processes

  3. Develops a customized training and implementation project plan and timeline in partnership with assigned clients. Assists with strategic planning and project deployment. Provides continuous support during the project planning, training, implementation, adoption, and improvement cycle

  4. Maintains current knowledge of Joint Commission and CMS requirements in addition to healthcare trends. Leverages Joint Commission and CMS expertise and internal resources to assist clients to identify and quantify actual and potential risks and develop customized tools and processes to assess and reduce risk
     
  5. Assists healthcare systems and organizations to standardize accreditation preparation processes and collect, aggregate, and analyze meaningful business data across the enterprise to achieve optimal results, improve efficiencies, and generate cost savings

  6. Collaborates with internal stakeholders at JCR eProducts including product management, product development and technical support to analyze gaps between current products and the desired state while strategically positioning product enhancements and innovations as solutions to client challenges

  7. Provides clinical guidance for the Customer Technical Support team for clinical content concerns identified by clients. Communicates with users relative to subject matter  

  8. Provides clinical expertise in creating, reviewing, updating and augmenting clinical content for Tracers’ libraries (hospital accreditation, non-hospital accreditation, certification and CMS) and other JCR eProducts’ CMS resources. Delivers content according to time-sensitive deadlines that correlate with requirements, regulations, and trending topics.

  9. Collaborates to build training content with state-of-the-art online platform, standardized on-demand resources, and innovative solutions to engage clients, improve accessibility, and promote knowledge retention.

  10. Challenges status quo. Motivates Implementation Specialists leading to effective team work.

  11. Supports key sales, marketing, and product management opportunities when requested

Qualifications

KNOWLEDGE, EXPERIENCE, AND SKILLS REQUIRED 

  1. Bachelor’s Degree in nursing or related healthcare field required. Graduate degree preferred.

  2. 10+ years of experience in healthcare industry in leadership, quality, safety, and accreditation initiatives 

  3. Demonstrated proficiency in software and web-based technology. Experience with technology development and implementation for the healthcare market preferred

  4. Ability to analyze business systems to identify user needs, address operational or process issues, and implement improvements to accomplish business objectives 

  5. Strong knowledge of Joint Commission current standards and survey process. Knowledge of both accreditation and certification programs, including non-hospital programs 

  6. Strong knowledge of CMS requirements and survey process

  7. Exhibits strong problem-solving and facilitation skills. Strong customer service orientation for both internal and external customers. Excellent influencing and consultative skills. Uses business knowledge and field experience to identify and analyze actual or potential problems with the ability to communicate with eProducts team members to correct issues and/or improve products in a timely manner

  8. Excellent listening, verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts. Exercises superior interviewing and presentation skills.

  9. Outstanding decision-making and critical thinking skills

  10. High energy, strong work ethic, quick learner and team player 

  11. Proficient in Microsoft Word, Excel and PowerPoint 

  12. 15-25% travel to support customer engagements 

 

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position.  The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position.  All requirements are subject to possible modification due to business needs and/or reasonable accommodations for individuals with disabilities.

 

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