The Joint Commission

Senior Applications Support Engineer

Job Locations US
Job ID
2021-4839
# of Openings
1
Category
Information Technology

Overview

Responsible for the maintenance, support, and operations of the TJC enterprise applications. This includes ensuring functionality and usability of the TJC enterprise applications as aligned with the organization’s priorities and enabling business users and customers to do their work effectively. The application support engineer is responsible for diagnosing and resolving application issues to ensure optimal performance and usability of the various systems users and providing root cause analysis with recommendations for improvements. This support engineer is accountable for performing maintenances operations tasks including monthly, quarterly or annual ones. Programming and debugging will be required in order to implement application enhancements, develop queries/reports of varying complexity and to troubleshoot and fix programmatic issues.

Responsibilities

  • Complete understanding of assigned TJC business processes and IT systems. Maintains detailed knowledge about assigned applications as well as other TJC business processes and their interfaces to various applications.
  • Listens, interprets, and documents application support and maintenance requirements and/or requests. Works with IT teams to understand and develop detailed support plan. Presents ideas and approaches to the business and development team, which includes participation in the development of presentations.
  • Exhibits strong problem-solving skills and resourcefulness. Uses expertise to identify and analyze problems and assess potential issues to improve applications in a timely manner. Ensures all deadlines and commitments are met by providing support guidance and mentoring to team members.   
  • Develops and maintains system documentation for existing applications. Identifies and analyzes gaps between current processes and the desired state, designs new processes, develops process performance measures and plans the transition to a new process.
  • Performs and supports Technical Leads and Analysts in Development projects to perform Transition lead activities including resource management, forecasting estimates for completion of operation readiness tasks before implementing.
  • Work with business engagement team to understand business operation/support needs for the enterprise applications and any issues they are experiencing, work with application team and software vendor to have application issues fixed, both short term and long term (root cause)
  • Proactively monitoring application errors and issues using application monitoring, alert escalations, error logs , and service now tickets.
  • Responsible for completing all support components of the IT Agile and small project methodology as well as IT service management (e.g. ITIL).
  • Treat team members fairly and builds relationships within and across departments.
  • Should be comfortable in a fast-paced development environment that continually embraces the latest technologies and techniques.

Additional Duties, Responsibilities, and Skills Required

The Application Management Support Engineer responsibilities will be focused on management of Accreditation and certification applications and releases.    Responsibilities include building, maintaining, and developing on enterprise applications that support the business process for the Pre-Survey, Survey and Post Survey processes.  This also includes the integrations to package applications when applicable.  This person will  be supporting existing applications, enhancements to existing applications and ensuring the security of the applications are maintained to the TJC standards.  The person will work together with business and business analysts to produce SLA, Job aids, Standard Operation Procedures, and maintenance documents.

Qualifications

  • Bachelor’s degree in Computer Science or other related field OR equivalent work experience.
  • 5 + years of IT work experience completing application Support/maintenance/development in a distributed multi-tier environment.
  • Excellent written and verbal communication skills and the ability to create excellent software support and maintenance lifecycle documentation.
  • Ability to work and support on a variety of programming languages that Joint Commission utilizes.
  • General:
    • Visual C#
    • Angular
  • MVC
  • Entity Framework
  • Web API’s
  • Team foundation server
  • Telerik
  • Visual Studio 2017
  • SQL server 2016
  • Azure Data Factory a plus
  • SharePoint a plus

 

  • Works independently or as a part of a team under general supervision.
  • Ability to multitask and prioritize is a must
  • Stays abreast of the development in area of professional competence. Excellent written and verbal communication skills.
    • Collaboration:
      • Experience in Integrating Microsoft collaborative tools such as Skype, Teams.

 

  • Proficient at taking a small project/releases from inception to transition including project planning, status reporting, requirements gathering, design, coding, unit and integration testing and implementation of a quality product.
  • Proficient in IT Service Management processes as applicable in TJC Enterprise IT environment.
  • Able to conduct as well as negotiate and convince participants in team meetings with IT staff including business users.
  • Ability to prepare effective presentations.

 

Note:  Employees are required to be fully vaccinated against COVID -19 as a condition for employment. 

 

The job description is intended to describe the general nature and level of work performed by an employee assigned to this position.  The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position.  All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.

Options

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed