The Joint Commission

Business Systems Analyst

Job Locations US-IL-Oak Brook
Job ID
# of Openings
Information Technology




Remote work is an option. The Business Systems Analyst partners with product managers, software development team and customers in the design, development and enhancement of commercial software products. The position will be responsible for delivering quality software products to customers by understanding product strategy, customer needs, developing detailed business requirements and supporting product development and deployment.  Participates in critical phases of product development life-cycle and is responsible for design, testing, training, implementing and communication with internal and external stakeholders.




  1. Develops detailed user story requirements, web-based and mobile user interface mockups, workflow and documentation.


  1. Works with team to develop new or enhance existing software products utilizing facilitation skills, interviews, business and market research to develop detail requirements.


  1. Acts as a liaison between users, product manager and software development. As needed, acts as the liaison with internal and external stakeholders in support of product.


  1. Conducts root cause analysis of problems and identifies, analyzes, documents, and helps facilitate the correction of defects in the software at any point in the product life-cycle.


  1. Works with the product manager to analyze gaps between current product and the desired state, evaluating and implementing improvements to software products and support product launch activities. Assists with project planning, tracking, status reporting; issue management / escalation / resolution and change control; and conducts internal communication of planned changes for internal stakeholders.


  1. Develops and maintains communication and relationship with key points of interface in the Joint Commission enterprise to collaborate on software product.


  1. Facilitates the planning and execution of system testing with the Quality Assurance team. Coordinates field and pilot test and assists in collecting and analyzing the results of the test. Ensures the product fulfill the business needs.


  1. Contributes to the establishment of, and compliance with the software development methodology, standards, procedures, practices and goals.


  1. Participates in user community to ensure awareness of industry trends and best practices in order to strengthen the product.




  1. Bachelor Degree in Computer Information Systems/Science or equivalent.


  1. 2+ years of experience (under minimal supervision) in business and systems analysis in a software product development environment preferably for healthcare industry.


  1. Ability to analyze business systems and handle moderately complex projects to identify user needs, document requirements, and address operation/process issues/improvements to accomplish business objectives.


  1. Strong knowledge of the Software Development Life-Cycle (SDLC), Agile and Scrum frameworks.


  1. Experienced creating data flow diagrams, use cases, work and process flow diagrams, web interface design, data modeling, report design and SQL statements.


  1. Ability to understand concepts governing software architectures, relational database structures, and user reporting/query tools.


  1. Exhibits strong problem solving and facilitation skills. Uses business knowledge and technical expertise to identify, analyze and assess potential issues to improve products in a timely manner.


  1. Excellent listening, verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.



This job description is intended to describe the general nature and level of work performed by an employee assigned to this position.  The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position.  All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.




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