The Joint Commission

IT Services Support Associate

Job Locations US-IL-Oakbrook Terrace
Job ID
# of Openings
Information Technology


The Systems Engineer Associate (SEA) assists with the integrity of the IT user and infrastructure computing environments. This includes direct support resolution of technical problems, documentation of procedures, and training staff as needed. The role supports various IT teams and projects and identifies and suggests process improvements. Under the guidance of the team, the SEA evaluates tools and utilities that could enhance the capabilities of the team. The SEA is capable to work on problems with oversight, and proactively escalate to senior staff only when needed.



  • Administer IT user and infrastructure environments and systems, both on-premise and in the cloud.


  • Assists in security findings mitigation.


  • Offers configuration and troubleshooting support to clients. Creates knowledge base articles and cross trains IT staff as needed.


  • Supports project tasks on small and medium sized technical project implementations.


  • Executes, maintains, and monitors automation scripts in PowerShell and other scripting languages.


  • Responds to alerts and escalates events to teams as needed.


  • Administers group policy and Active Directory.


  • Track infrastructure hardware assets and software inventory including licensing.


  • Provides application and network monitoring metrics to report out monthly.


  • Confirms accuracy of new and existing procedures and policies related to network Systems.


  • Review documentation of knowledge base articles (KB’s), network systems, services, and procedures. Identifies areas of deficiency.
  • Performs other duties as requested by the team and business.
  • Participates in the on-call rotation cycle.


This SEA requires solid problem-solving aptitude with analytical and deductive skills. Strong oral and written communication to all levels within the enterprise is a must.  Proficient capabilities using Microsoft products and technologies. Ability to effectively work with non-technical people is a must.


Ability to: Administer, verify, and document IT systems; communicate information in oral and written form to all levels within the enterprise; establish and maintain cooperation, understanding, trust, and credibility; perform multiple tasks concurrently and respond to emergency situations effectively.

  • Bachelor’s degree in computer science or similar technology field preferred.
  • Minimum one-year experience in IT Services Support and Technology field; prior experience in customer service preferred.
  • Knowledge of Lean / Six Sigma techniques and tools preferred 
  • Foundational certifications are a plus.


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