The Systems Engineer Associate (SEA) assists with the integrity of the IT user and infrastructure computing environments. This includes direct support resolution of technical problems, documentation of procedures, and training staff as needed. The role supports various IT teams and projects and identifies and suggests process improvements. Under the guidance of the team, the SEA evaluates tools and utilities that could enhance the capabilities of the team. The SEA is capable to work on problems with oversight, and proactively escalate to senior staff only when needed.
This SEA requires solid problem-solving aptitude with analytical and deductive skills. Strong oral and written communication to all levels within the enterprise is a must. Proficient capabilities using Microsoft products and technologies. Ability to effectively work with non-technical people is a must.
Ability to: Administer, verify, and document IT systems; communicate information in oral and written form to all levels within the enterprise; establish and maintain cooperation, understanding, trust, and credibility; perform multiple tasks concurrently and respond to emergency situations effectively.