The Joint Commission

Lead Business Systems Analyst

Job Locations US-IL-Oakbrook Terrace
Job ID
# of Openings
Information Technology



Responsible for business process design and application development of the assigned application portfolio to incorporate new business processes and innovative technologies that help health care organizations improve the safety and quality of care.  Partners with business leads and technical resources in design, development and enhancement of software applications. 


Leads and/or participates in all project phases including project management, requirements, design, testing, and implementation. Possess insight and recommends optimum solutions in support of achieving business needs.  Develops and presents prototypes and visualizations using UX/UI Tools to represent specific business solution that gives value to the business.  A Certified Scrum Master with experience in Project Management and leading project teams with all levels of staff.



  1. Supports the entire project life cycle for the assigned applications portfolio from strategic planning to tactical activities including gathering requirements and driving the cross-functional efforts.


  1. Provides strategic direction oversight of the portfolio of projects. Scope includes new project development efforts and enhancement to existing systems based on customer needs.


  1. Prioritizes new application development directions by maintaining a detailed applications roadmap supported by financial analysis and implementation planning.


  1. Supports requirement definition to support current and future business process by participating in business contacts or surveys with health care organizations.


  1. Develops detailed requirements specifications, design specifications, system documentation, workflow procedures, and data modeling documentation. Facilitates the approval of requested system changes with the business sponsors.  Evaluates and communicates system changes and issues to both business sponsors and IT staff.


  1. Utilizes meeting facilitation, interview, and/or business and technical research skills during the entire project lifecycle. Coaches business users on identifying, structuring, and composing future business processes.  Acts as a liaison between business users/sponsors and IT staff.  As needed, acts as the project liaison with outside health care organizations in support of the project.  Ensures the project team’s end results fulfill the business sponsor’s needs. 


  1. Coordinates the planning and execution of system, integration, and enterprise testing with the project team. Facilitates user testing and assists in analyzing the results.


  1. Monitors and assesses the impact of all activities of the project team both internal and external offshore teams. Assists IT management with project and budget planning. 


  1. Works with the project team to coordinate the implementation activities. Conducts a “post mortem” review of the project with the team to identify areas that went well and those areas that could be improved. Communicates these results with other teams to facilitate continuous process improvement across areas of responsibility.


  1. Works with the project team to create and/or update system documentation. Identifies and analyzes gaps between current processes and the desired state, designs new processes, develops process performance measures and plans the transition to a new process.

  2. Contributes to the establishment of, and compliance with, the department methodology, standards, procedures, practices and goals. Provides a leadership role, including RPI, the development of IT standards, and best practices.

  3. Conducts root cause analysis of problems and identifies, analyzes, documents, and helps facilitate the correction of defects in the software at any point in the development life cycle.

  4. Enhances and supports healthcare organizations technical and applications support model.


  1. Participates in health care, IT, and other professional networks to ensure awareness of industry standards, trends, and best practices in order to strengthen organizational and technical knowledge.




  1. Bachelor’s Degree in Business, CIS, or equivalent. Master’s Degree (MIS or MBA) preferred.


  1. PMP/ACP or Equivalent Certification preferred.


  1. Ability to understand concepts governing relational database structures, use reporting/query tools, and construct SQL statements.


  1. Requires an understanding of data modeling, process flow modeling, user interface, application interface, data processing, reporting, application/system integration, and technical architecture.


  1. 7 + years of experience in business and systems process analysis and design or comparable experience in a health care environment setting. Of which include
  • 3 + years of experience leading projects. Keeps abreast of all activities of the project team.  Assists IT Director / Technical Product Managers with Project and budget planning


  1. Exhibits strong problem-solving skills and resourcefulness. Uses business knowledge and technical expertise to identify and analyze problems and assess potential issues to improve applications in a timely manner.


  1. Excellent written and verbal communication skills (oral, written, listening). Good analytical and negotiation skills. Capable of preparing and delivering presentations to upper management.


  1. Ability to manage project lifecycle methodology.


  1. Works independently under minimal supervision and according to established procedures and policies.


Additional Duties, Responsibilities, and Skills Required for LBSA Role


This role will be responsible for one or more enterprise application portfolios. Additional duties, responsibilities and skills specific for this are as follows:


  1. 7 + years of experience in business and systems process analysis and design or comparable experience in a health care environment setting. Of which include
    • 5 + years in leading complex software system modeling for business processes, requirements, design and project delivery tasks.
    • 3 + years of experience leading projects. Keeps abreast of all activities of the project team.  Assists IT Director / Technical Product Managers with Project and budget planning
    • 3 + years of enterprise applications portfolio knowledge or equivalent.


  1. Understanding and familiarity of DMAIC methodology and problem solving and key analytical / statistical tools such as control charts.


  1. Joint Commission Green Belt a plus.


This job description is intended to describe the general nature and level of work performed by an employee assigned to this position.  The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities and working conditions associated with this position.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.