The Joint Commission

Senior Business Systems Analyst

Job Locations US-IL-Oakbrook Terrace
Job ID
# of Openings
Information Technology



The Senior Business Systems Analyst partners with business customers, software development teams in the design, development and enhancement of software application.  The position will be responsible for delivering quality software applications to business users by understanding application strategy, customer needs, business value, developing detailed business requirements and supporting application development and deployment.  Leads and/or participates in critical phases of software development lifecycle and is responsible for design, testing, training, implementing and communication with internal and external stakeholders.



    1. Develops detailed requirement specifications, designs web-based and mobile user interfaces, workflow and documentation. Leads the development of new or enhancement of existing software products utilizing facilitation skills, interviews, business and market research to develop detail requirements.


    1. Acts as a liaison between business users and software development team. Acts as the Scrum Master for projects assigned.  Leads the planning and execution of Agile teams. 


    1. Conducts root cause analysis of problems and identifies, analyzes, documents, and helps facilitate the correction of defects in the software at any point in the product lifecycle.


    1. Works with the application manager and Agile teams to analyze gaps between current application and the desired state, evaluating and implementing improvements to software products.


    1. Supports the project lead with project planning, tracking, status reporting; issue management / escalation / resolution and change control.


    1. Works with the manager to support application launch and rollout activities. Assists with the development of user manuals and training, conducts internal communication of planned changes for customer support, marketing, and other internal stakeholders.


    1. Contributes to the establishment of, and compliance with the software development methodology, standards, procedures, practices and goals.


    1. Supports end user education and post-implementation support on the custom software applications with the development of training materials, user guides, and level 3 support.




    1. Bachelor’s Degree in Computer Information Systems, Business or equivalent.


    1. 5+ years of experience in business and systems analysis in a software product development environment preferably for healthcare industry.


    1. Demonstrated strength in requirements analysis and use case development, experience with commercial software product development, compliance and regulatory market preferred.


    1. Ability to analyze business systems to identify user needs, document requirements, and address operation/process issues/improvements to accomplish business objectives.


    1. Strong knowledge of the Agile methodology and ability to act as Scrum Master. Scrum Master Certification preferred.  Requires experience with project life cycle methodologies, data flow diagrams, use case development, work and process flow diagrams, web interface design, data modeling, reporting and technical architecture.


    1. Ability to understand concepts governing relational database structures, use reporting/query tools, and construct SQL statements.


    1. Exhibits strong problem solving and facilitation skills. Strong customer service orientation for both internal and external customers.  Excellent influencing and consultative skills, including the ability to get results through others without having direct reports.  Uses business knowledge and technical expertise to identify and analyze problems and assess potential issues to improve products in a timely manner.


    1. Excellent listening, verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.


    1. Excellent influencing and consultative skills, including the ability to get results through others without having direct reports.


    1. Knowledge of RPI tools and holder of either (Yellow Belt, Green Belt, Change Agent).


    1. Works independently under minimal supervision and according to established procedures and policies.


    1. High energy, strong work ethics, quick learner, critical thinker, problem solver and team player


    This job description is intended to describe the general nature and level of work performed by an employee assigned to this position.  The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position.  All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.



Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.