Field Representatives, with minimal immediate direction or supervision, survey and/or review health care organizations throughout the United States. Field Representatives apply sophisticated analysis skills and inductive reasoning skills to determine a health care organization's degree of compliance with applicable standards and functionality of care delivery systems. Field Representatives must have the credentials, presence and expertise to earn the respect of the health care organizations' professional staff and leadership. They must be able to employ advanced and sometimes nuanced communication skills to engage health care organization staff in interactive dialogues on a broad array of health care issues in order to assess compliance and to identify opportunities for improving compliance. Field Representatives must have superior written communication skills to prepare detailed, accurate management reports that clearly link individual standards deficiencies with potential systems vulnerabilities and related organization risk points. Field Representatives must be able to professionally and effectively communicate survey results to health care organization leadership in a constructive and collegial style. The Field Representatives are also required to participate in other Joint Commission activities as assigned.
Health Care Staffing Reviewers must have a Master’s degree in a health-related field with 5 years of health care experience, including 2 years in a leadership position in healthcare staffing/registry services. Knowledge of clinical and allied staffing services required. Business management and operational experience in the industry required. Demonstrated knowledge of the HCSS industry including trends and staffing arrangements such as per diem, travel, temporary–to-permanent, etc.