Acquires, organizes, and disseminates electronic resources, journals, newsletters, books, and other information resources to build the Joint Commission’s Resource Center collection. Provides front-line customer service to email, phone, mail, and in-person users of Resource Center services, both staff and external customers.
1. Maintains Resource Center collection through the acquisition, organization, and dissemination of materials.
2. Responds to requests for information from enterprise-wide Joint Commission staff, as well as external customers.
3. Answers general and in-depth reference questions and conducts comprehensive literature searches, including systematic reviews, scoping reviews, and evidence-based practices in the support of standards development, various research projects, consultants, business operations, Joint Commission publications development, etc.
4. Provides consultation and instruction to users on effective use of all resources including electronic databases.
5. Organizes and catalogs all general library materials, as well as special collections, e.g. historical collection, Joint Commission publications, and other archival material.
6. Obtains materials not in the Resource Center collection through online databases, pay-per-view, and/or interlibrary loan with other libraries throughout the country.
7. Maintains current subscription renewals.
8. Maintains access to electronic databases through Serials Solutions and Open Athens.
9. Scans daily newspapers and other incoming materials for mention of the Joint Commission or for articles relevant to the Commission.
10. Develops content for and maintains the Resource Center’s Intranet site.
11. Records and compiles statistics on Resource Center usage.
12. Maintains memberships in professional organizations, both local and national.
1. The level of knowledge equivalent to that ordinarily acquired through completion of a Master’s degree in library and/or information science, with an academic background in basic science or health care.
2. Two to three years of library experience, preferably in a medical environment.
3. Extensive experience in online searching using PubMed, CINAHL, Cochrane, and other health care databases.
4. Strong customer service orientation, excellent communication skills, self-motivation, and flexibility.