The Joint Commission

  • Business Development Manager - Healthcare High Reliability

    Job Locations US-IL-Oakbrook Terrace
    Job ID
    # of Openings
    Business Development
  • Overview

    Assists Executive Director, Director and Associate Director in current or new Center customers in the decision process to pursue high reliability products and services. Assists Center for Transforming Healthcare (CTH) Business Development Team in researching and identifying emerging opportunities as driven by industry influencers or private Health System activity. Supports Director and Associate Director in working with potential CTH customers. The Business Development Manager independently manages accounts and/or market segment as assigned.




    1. In collaboration with the Director and Associate Director, initiates contact and follow-up with potential CTH customers to support closing customer sales. Also, works with CTH BD Team to strengthen relationships and encourage the use of high reliability add-on options, or other value-add high reliability services. Use contact management/customer relationship management database for documenting activities and demonstrating results.
    2. Arranges, plans, and conducts prospective customer development/sales meetings by telephone and in-person, with both internal CTH BD staff and external healthcare customer contacts.
    3. Prepares and arranges for CTH leadership presentations in collaboration with Executive Director, Director, or Associate Director that deliver key value messages about CTH high reliability products and services to potential customers and influencers. Coordinates these meetings as appropriate with Joint Commission’s Speaker’s Bureau, Washington DC office, etc.
    4. Collaboratively works with other Joint Commission departments and staff to respond to customer inquiries and needs as part of the sales or retention cycles. Provides quarterly updates of prospective systems candidates, and monthly reviews of current and deferred prospects. 
    5.  Participates in CTH and other internal work groups as requested and contributes to CTH strategic business plans.


        1. Master’s degree or equivalent experience. 
        2. At least 3 years proven track record in sales, business development and/or customer relations/account management
        3. At least 5 years of progressive experience in a health care relevant setting.
        4. Familiarity with high reliability and process improvement concepts, methodologies and tools.
        5. Within 18-24 months train and certify as a Change Agent.
        6.  Excellent oral and written communication skills necessary to produce proposals, reports, analysis and presentations.
        7. Ability to develop relationships and encourage influencer organizations (e.g. Federal government agencies, State Agencies), healthcare customers and health system customers to consider and/or continue to use CTH’s high reliability products and services, and to focus on new lead generation for future CTH opportunities.Ability to track and coordinate customer contacts via SalesForce -- a customer relationship management software. Contribute to results reporting tracking based on customer contacts.
        8. Ability to track and coordinate customer contacts via SalesForce. Contribute to results reporting tracking based on customer contacts. 
        9. Able to develop and generate SalesForce reports in support of the sales efforts of the CTH BD Team.
        10. Able to organize, synthesize and respond to complex information.
        11. Self-starter, comfortable in a deadline-oriented environment. Demonstrated skills in delivering results.
        12. Microsoft Office Suite including high level proficiency with Word, PowerPoint, Excel.
        13. Anticipated travel requirements (up to 30%).


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