The Joint Commission

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Change Management Leader

Change Management Leader

Job ID 
# of Openings 
Job Locations 
US-IL-Oakbrook Terrace

More information about this job




The Change Management Leader is responsible for leading, managing, and implementing change management processes, including the Facilitating Change™, Work Out, and Advanced Meeting Facilitation methodologies and tools to affect performance improvement, change management, and team development.  Serves executives, management, and staff as a coach, mentor, and strategic business partner in change management processes.  The Change Management Leader is also responsible for training, mentoring, and coordinating the activities of the enterprise Change Agents to ensure the quality delivery of change management activities.  In addition, the Change Management Leader is responsible for training and mentoring external organizations in the Facilitating Changeand Advanced Meeting Facilitation methodologies and tools of RPI®




  • Leads facilitated meetings, Work Outs and other process improvement activities to find solutions that further the goals of the Joint Commission enterprise.  The Change Management Leader will work on high-level projects that span across departments, divisions, and organizations.
  • Educates/coaches Senior Leaders, Sponsors, and Managers on strategy for change management, roles, and Facilitating Change® content.  Coach, mentors and provides credible feedback to decision-makers at all levels.
  • Leads Facilitating Change® and Advanced Meeting Facilitation workshops to train new Change Agents and other leaders.
  • Reviews facilitated meeting and Work Out session agenda designs and coach Change Agents as needed.  Strategizes with Change Agents regarding topic scoping and contracting with Sponsors and Owners.  Identifies and eliminates roadblocks to change initiative efforts.
  • Leads facilitated meeting and advanced Work Out sessions that may be more substantial in scope than those led by Change Agents.
  • Coordinates evaluation process of change management activities and programs and initiate improvement, as needed.
  • Champions change management activities; establishes strong team relationships, facilitating open communication regarding project issues and results.
  • Participates in the development of infrastructure that integrates RPI into the day-to-day business of The Joint Commission enterprise.
  • Participates in the development of infrastructure that promotes and strengthens a safety culture by incorporating trust, reporting, and improvement (the components of the safety culture) into the day-to-day business of The Joint Commission enterprise.
  • Provides assistance, including material and content development, with internal communication efforts regarding the RPI Department and the Joint Commission’s broader RPI initiatives.




  • Bachelor’s degree.
  • Achievement and maintenance of Change Agent certification; Achievement of Yellow Belt Certification is required within 18 months of being in the role.
  • Must complete Master Change Leader training/certification within 12 months of being in the role; must maintain MCL certification; attending additional Green Belt or Black Belt training is required.
  • Excellent training and presentation skills with solid communication capabilities, both oral and written.  Comfortable communicating and working with all levels within the organization.
  • Maintain a high degree of confidentiality.
  • Ability to develop curriculum and utilize a variety of proven adult learning methodologies.
  • Ability to coach and mentor other Change Agents and resolve conflicts, as required.
  • Demonstrated formal/informal leadership skills.
  • Strong project management skills.
  • Highly respected in organization; has high credibility and capacity to drive change.
  • Demonstrated enterprise-wide knowledge base.
  • Strong problem-solving and decision-making skills; consistently makes sound decisions that reflect consideration of alternative solutions that influence change.
  • High degree of customer sensitivity and attention to detail.
  • Desire to learn new skills and drive changes in a positive spirit of cooperation and collaboration.
  • Ability to travel up to 10% of their time.


This job description is intended to describe the general nature and level of work performed by an employee assigned to this position.  The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position.  All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.

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