The Change Management Leader is responsible for leading, managing, and implementing change management processes, including the Facilitating Change™, Work Out, and Advanced Meeting Facilitation methodologies and tools to affect performance improvement, change management, and team development. Serves executives, management, and staff as a coach, mentor, and strategic business partner in change management processes. The Change Management Leader is also responsible for training, mentoring, and coordinating the activities of the enterprise Change Agents to ensure the quality delivery of change management activities. In addition, the Change Management Leader is responsible for training and mentoring external organizations in the Facilitating Change™ and Advanced Meeting Facilitation methodologies and tools of RPI®.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Leads facilitated meetings, Work Outs and other process improvement activities to find solutions that further the goals of the Joint Commission enterprise. The Change Management Leader will work on high-level projects that span across departments, divisions, and organizations.
- Educates/coaches Senior Leaders, Sponsors, and Managers on strategy for change management, roles, and Facilitating Change® content. Coach, mentors and provides credible feedback to decision-makers at all levels.
- Leads Facilitating Change® and Advanced Meeting Facilitation workshops to train new Change Agents and other leaders.
- Reviews facilitated meeting and Work Out session agenda designs and coach Change Agents as needed. Strategizes with Change Agents regarding topic scoping and contracting with Sponsors and Owners. Identifies and eliminates roadblocks to change initiative efforts.
- Leads facilitated meeting and advanced Work Out sessions that may be more substantial in scope than those led by Change Agents.
- Coordinates evaluation process of change management activities and programs and initiate improvement, as needed.
- Champions change management activities; establishes strong team relationships, facilitating open communication regarding project issues and results.
- Participates in the development of infrastructure that integrates RPI into the day-to-day business of The Joint Commission enterprise.
- Participates in the development of infrastructure that promotes and strengthens a safety culture by incorporating trust, reporting, and improvement (the components of the safety culture) into the day-to-day business of The Joint Commission enterprise.
- Provides assistance, including material and content development, with internal communication efforts regarding the RPI Department and the Joint Commission’s broader RPI initiatives.