General Summary:

This position supports the Joint Commission’s activities associated with establishing and sustaining a robust process improvement (RPI) culture.  The Black Belt 2 (BB2) will lead strategic projects for the Joint Commission Enterprise and mentor Belts.  The BB2 will learn and then enable others in adapting Lean Six Sigma, change management, and other performance improvement methodologies to drive results.  The BB2 will support the Robust Process Improvement leadership team in the development and implementation of a quality improvement-training program for Joint Commission employees, which includes training Belts and others in problem solving.  The BB2 provides expert advice to process improvement teams regarding team dynamics, change management, process re-design strategies, performance improvement toolsets (especially those of Lean Six Sigma), and technical expertise, such as statistical process control and flow, pull and data analysis.  The BB2 will coach internal process improvement teams and provide guidance to process teams in the external health care community on an as-needed basis, as a part of the Joint Commission’s strategy to employ Lean Six Sigma tools to improve the quality and safety of patient care.  The BB2 will present for RPI presentations and assist in RPI publications.  The BB2 will also be a faculty for internal RPI training courses and external training efforts on an as-needed basis.

Principal Duties and Responsibilities:

• Leads major projects to success.
• Coaches and mentors Belts and managers in setting strategy for Lean Six Sigma implementation.
• Coaches/consults with senior management to ensure that the proper infrastructure for the successful deployment and support of the robust process improvement culture is in place.
• Deploys an integrated performance improvement toolset that best meets the needs of The Joint Commission Enterprise.
• Works with senior leaders to determine the processes to be improved using the Lean Six Sigma toolkit (DMAIC, DFSS, Lean, change management).
• Serves as a process change agent, working with senior management to drive the robust process improvement strategy.
• Implements enterprise training on the Joint Commission’s integrated performance improvement toolset (Lean Six Sigma methodologies), ensuring that training is customized for the different employee roles.
• Trains and coaches Black Belt and Green Belt candidates in DMAIC, Lean, DFSS, (including Work Outs and Kaizen).
• Mentors and coaches fellow Black Belts and Green Belts (and other team leaders) in the use of Lean Six Sigma tools and methodologies (matching the toolset to the needs of the project) to ensure timely completion of projects with successful results.
• Provides key Lean Six Sigma data, metrics, and presentation for reporting, operations reviews, and enterprise communications.
• Designs and monitor on-going measures to ensure sustained process improvements.
• Translates best practices across the enterprise.
• Provides assistance, including material and content development, with internal communication efforts regarding the RPI Department and the Joint Commission’s broader RPI initiatives.
• Provides guidance to process teams in the external health care community on an as needed basis

Requirements:

• Bachelor’s Degree required; Master’s Degree preferred.  
• Healthcare or healthcare consulting experience with five years business/operations experience.
• Certified Six Sigma Black Belt, or equivalent.
• Minimum of two years of experience as an RPI or LSS Trainer/Co-trainer.
• Minimum of two years of experience as a Black Belt or three years of experience as a Green Belt.
• Completed three successful projects.
• Minimum of one year of coaching senior leadership.
• Master of RPI (Lean, Six Sigma, and change management).
• Strong project management, interpersonal, and change management skills.
• Strong customer service skills.
• Strong analytical and problem solving skills.
• Proficient with Minitab software (Basic Green Belt and Black Belt Analysis), or equivalent, and other business software applications, such as Microsoft Office.
• Ability to travel up to 10% of the time.

This job description is intended to describe the general nature and level of work performed by an employee assigned to this position.  The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities, and working conditions associated with this position.  All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.