The Joint Commission

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Lead Bus Systems Analyst

Lead Bus Systems Analyst

Job ID 
# of Openings 
Job Locations 
US-IL-Oakbrook Terrace
Information Technology

More information about this job


Responsible for the business process design and  application development of the assigned application portfolio to incorporate new business processes and innovative technologies that guide surveyors through the survey process and help health care organizations improve the safety and quality of care through the provision of evaluation and performance measurement services.


Partners with business and technical resources in designing, developing, modifying, testing, and documenting new international accreditation and certification and performances measurement processes.  Works with healthcare organizations and International Accredited Organizations to define new enhancements, functions, and features.  Leads and/or participates in all project phases including project management, requirements, design, testing, and implementation.




  • Supports the entire project life cycle for the assigned applications portfolio from strategic planning to tactical activities including gathering requirements and driving the cross-functional efforts.
  • Provides technical strategic direction oversight of the portfolio of projects within the international accreditation and performance measurement functions.  Scope includes new project development efforts and enhancement to existing systems based on customer needs.
  • Prioritizes new application development directions by maintaining a detailed applications roadmap supported by financial analysis and implementation planning.
  • Supports requirement definition to support current and future accreditation and performance measurement processes by participating in business contacts or video surveys with health care organizations.
  • Develops detailed requirements specifications, design specifications, system documentation, workflow procedures, and data modeling documentation.  Facilitates the approval of requested system changes with the business sponsors.  Evaluates and communicates system changes and issues to both business sponsors and IT staff.
  • Utilizes meeting facilitation, interview, and/or business and technical research skills during the entire project lifecycle.  Coaches business users on identifying, structuring, and composing future business processes.  Acts as a liaison between business users/sponsors and IT staff.  As needed, acts as the project liaison with outside health care organizations in support of the project.  Ensures the project team’s end results fulfill the business sponsor’s needs. 
  • Coordinates the planning and execution of system, integration, and enterprise testing with the project team. Facilitates user testing and assists in analyzing the results. 
  • Monitors and assesses the impact of all activities of the project team both internal and external offshore teams.  Assists IT management with project and budget planning. 
  • Works with the project team to coordinate the implementation activities. Conducts a “post mortem” review of the project with the team to identify areas that went well and those areas that could be improved.  Communicates these results with other teams to facilitate continuous process improvement across areas of responsibility.
  • Works with the project team to create and/or update system documentation. Identifies and analyzes gaps between current processes and the desired state, designs new processes, develops process performance measures and plans the transition to a new process.
  • Contributes to the establishment of, and compliance with, the department methodology, standards, procedures, practices and goals. Provides a leadership role, including RPI, the development of IT standards, and best practices.
  • Conducts root cause analysis of problems and identifies, analyzes, documents, and helps facilitate the correction of defects in the software at any point in the development life cycle.
  • Enhances and supports healthcare organizations technical and applications support model.
  • Participates in health care, IT, and other professional networks to ensure awareness of industry standards, trends, and best practices in order to strengthen organizational and technical knowledge.




  • Bachelor Degree in Business, CIS, or equivalent.  Master’s Degree (MIS or MBA) preferred.
  • Ability to understand concepts governing relational database structures, use reporting/query tools, and construct SQL statements.
  • Requires an understanding of data modeling, process flow modeling, user interface, application interface, data processing, reporting, application/system integration, and technical architecture.
  • 7 + years of experience in business and systems process analysis and design or comparable experience in a health care environment setting.  Of which include
  • 3 + years of experience leading projects.  Keeps abreast of all activities of the project team.  Assists IT Directors with Project and budget planning
  • Exhibits strong problem solving skills and resourcefulness. Uses business knowledge and technical expertise to identify and analyze problems and assess potential issues to improve applications in a timely manner. 
  • Excellent written and verbal communication skills (oral, written, listening). Good analytical and negotiation skills. Capable of preparing and delivering presentations to upper management.
  • Ability to manage project lifecycle methodology.
  • Works independently under minimal supervision and according to established procedures and policies.


Additional Duties, Responsibilities, and Skills Required for LBSA Role to support Joint Commission Resources / Joint Commission International Accreditation


This role will be responsible for the Consulting, International Accreditation and Certifications – Joint Commission Resources and International Accreditation portfolio. Additional duties, responsibilities and skills specific for this are as follows:


  • 7 + years of experience in business and systems process analysis and design or comparable experience in a health care environment setting. Of which include
    • 3 + years of experience leading projects. Keeps abreast of all activities of the project team.  Assists IT Directors with Project and budget planning
    • 3+ years of JCR / JCIA applications portfolio knowledge or equivalent.
  • Understanding and familiarity of DMAIC methodology and problem solving and key analytical / statistical tools such as control charts.
  • Joint Commission Green Belt a plus.


This job description is intended to describe the general nature and level of work performed by an employee assigned to this position.  The description is not an exhaustive list of all duties, responsibilities, knowledge, skills, abilities and working conditions associated with this position. 

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