Installs, maintains and supports the integrity of the end user computing environment and the infrastructure support systems. Configuration of software and resolution of technical problems including documentation of procedures and cross training of support specialists. Will support the production environment and provide feedback on areas where process improvements can be implemented including automation of tasks and a cloud first philosophy. Plans and evaluates network and software systems that will enhance the capabilities of the team and business. Adherence to the ITIL framework. This person will be able to work on problems with little oversight. This person will server a mentor to the service desk team and support the Systems Admin II on team projects.
Principal Duties and Responsibilities
Special Skills and Abilities Required
This position requires an excellent problem-solving aptitude with analytical and deductive skills. Strong oral and written communication skills. Advanced capabilities using Microsoft office products including Skype, Visio, Excel, Word and PowerPoint. Leadership and mentoring skills for fostering a collaborative work environment. A motivated self-starter with the ability to prioritize and make decisions with confidence.
Knowledge of: Operating systems; current equipment and technologies in use; Windows system administration, enterprise backup and recovery procedures, and system performance monitoring tools; effective project management techniques.
Ability to: Plan, organize and document complex system design activities and to configure systems to be consistent with institutional policies/procedures; communicate technical/complex information both verbally and in writing; establish and maintain cooperation, understanding, trust and credibility; perform multiple tasks concurrently and respond to emergency situations effectively.
Required Knowledge and Experience
This job description is intended to describe the general nature and level of work performed by an employee assigned to this position. The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position. All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.