The Joint Commission

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Learning and Development Coordinator, International Surveyor Education

Learning and Development Coordinator, International Surveyor Education

Job ID 
# of Openings 
Job Locations 
US-IL-Oak Brook
Education & Training

More information about this job


The Learning and Development Coordinator, International Surveyor Education, works with the JCIA education team, other instructional designers, and surveyors in development of materials, various educational resources, and job aids for field staff use related to international accreditation, standards, survey process, measurement, quality and safety monitoring that support continuous accreditation processes, field staff orientation, ongoing training and education. Acts in an administrative capacity, related to surveyor communication and education.



  1. Assists in job aid, online courses, training materials, video, tools, and other training material development, to support education and development of surveyors.
  2. Uses appropriate technology, including e-learning software, video, audio, and other programs, to produce media and graphics for web-based and F2F education offerings.
  3. Performs administrative tasks related to surveyor education and communication, including, but not limited to, quarterly newsletters, townhalls, and maintenance of the surveyor portal.
  4. Provides logistics support for training programs and resource material production.
  5. Supports the faculty and participants by providing assistance via email, phone or web conferencing to the participants during tele-conference and web-based programs.   

Infrequent international travel may be required.




  1. Bachelor’s degree in multimedia design, organizational psychology, training and development, or a related field or equivalent experience.
  2. One to three years of applicable work experience in audio/visual, PowerPoint presentation development, education production support.
  3. Possess working knowledge of Microsoft Office software including Excel, Word, Outlook. Preferred experience with Adobe Photoshop, Dreamweaver, and advanced PowerPoint skills.
  4. Preferred experience, either via course work or professionally, with website/app development or coding.
  5. Use of technology, including graphics, audio, and video equipment and software, and authorware, to produce media elements for modules, conferences, meetings, and informational purposes.
  6. Demonstrate excellent communication skills verbally and in written format; demonstrated skills in transforming print material into visual presentations and presentations into print documents. Demonstrate organizational skills and detail-orientation.
  7. Ability to work independently, collaboratively, and expediently in a team environment; to adapt to diverse internal and external customer needs. Customer service experience preferred. Experience studying, working, or volunteering internationally, or amongst diverse populations, is also preferred.
  8. Ability to utilize interpersonal skills and behaviors to: a) ensure effective, open and respectful communication; b) provide a positive and supportive learning environment that encourages questions and clarification; and c) demonstrate patience, allow sufficient time that achieves understanding, including staff, surveyors and other departments.


This job description is intended to describe the general nature and level of work performed by an employee assigned to this position.  The description is not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities, and working conditions associated with this position.  All requirements are subject to possible modification and reasonably accommodate individuals with disabilities.

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