Must reside in United Arab Emirates
The Principal Consultant plays a key role in leading excellent client service delivery and building and maintaining trusted long-term client relationships. The Principal also has a unique and significant responsibility amongst consultants to grow the business with clear targets to expand JCR/JCI’s impact with clients. Provides excellent on-site consultation, education, and technical assistance to US and/or International hospitals and health care systems to assist in improving patient care, quality, and safety. Identifies business development opportunities to support new and existing clients, generates leads, develop proposals, and closes the sale of consultations and other JCR/JCI products and services. Acts as a leader within JCR/JCI through mentorship, coaching, and thought leadership. Maintains current knowledge of health care- and discipline-specific trends, develops content, and shares knowledge and best practices with the consulting team and clients.
Leads client engagements and delivers exceptional consulting services and educational offerings
Provides exceptional on- and off-site consultation and education to U.S. and/or international healthcare organizations or other clients, emphasizing practical approaches in the application of The Joint Commission and/or Joint Commission International standards as well as technical assistance in health care performance improvement.
Performs regularly as Team Leader to deliver comprehensive client engagements that achieve client expectations and successfully execute all contracted deliverables in a timely and quality manner. Articulates all interventions with the Field Director/Manager and appropriate Client Services Manager at JCR/JCI Central Office and completes all necessary follow up activities for client.
Consistently prepares well-articulated and focused written consultation reports aimed toward senior healthcare executives. Obtains feedback from JCR/JCI clients regarding the quality of services and deliverables and actively makes improvements therein.
Promotes JCR/JCI products and services through public speaking engagements and representation at high profile national and/or international conferences/meetings/conventions and/or at JCR/JCI sponsored seminars and conferences as requested. Writes and/or reviews papers/chapters/case studies/articles for publication or for JCR journals or newsletters, as requested.
Supports revenue growth by generating sales and developing new products/services to achieve or exceed individual revenue target
Develops and maintains individual business development strategy and plan to achieve target. Documents and tracks client needs and sales opportunities in Salesforce. Manages and maintains pipeline of future business.
Conducts needs assessments/initial assessments/mock surveys as a business development tool. Identifies the unique needs of JCR/JCI client organizations and defines scope of services (resources, costs, and timing) accordingly. Leads follow-on conversations with clients and scopes follow-on work based on mock surveys/assessments that have been led by other consultants.
Collaborates closely with Regional Managing Directors or Domestic Sales team to generate leads, develop proposals, and close sales of consultations and other JCR products and services.
Actively participates in the development of new consulting products and services to meet the needs of existing and future clients, and works to close and deliver these opportunities.
Serves as a mentor and thought leader within the organization by developing content and sharing knowledge and best practices with the consulting team and clients
Contributes to the betterment of the firm by developing new products, writing white papers, designing training curriculum, coaching and mentoring consultants, leading committees, and/or serving as faculty for internal learning events.
Exhibits excellent performance across consulting core competencies, solicits feedback from managers, and provides feedback to various staff including; peers, consultants, and associates in an effort to provide exceptional and relevant client service.
Participates on committees, task forces, and/or teams in the design, testing, evaluation, and redesign of JCR/JCI’s consulting and education products and services, business processes, and various initiatives as assigned. Actively shares innovations, creative strategies and experiences with colleagues. Develops educational materials for use in revenue generating opportunities when requested.
Education and Experience
Ten or more years of recent experience in health care, with seven to ten years of progressively more responsible experience in senior healthcare management or demonstrated consulting expertise.
Extensive knowledge of and experience in health care operations, clinical practice, use of performance improvement methods to assess organizational performance, and current research and trends relative to health care practices.
The following relevant education is required:
Physician: degree of Doctor of Medicine (M.D.) or Doctor of Osteopathy (D.O.), Board Eligible or Board Certified at time of hire.
Nurse: graduated from an approved school of nursing and have a Master’s degree in an appropriate discipline.
Administrator: Master’s degree in a health-related field.
Pharmacist: Doctor of Pharmacy degree (Pharm.D.) or equivalent.
Engineer: Healthcare Environment of Care experience with master’s degree.
Infection Prevention and Control: Must be currently licensed as an RN, Medical Technologist or in other related field and certified in Infection Control ("CIC").
Other health care practitioner: advanced degree (Master’s or Doctor’s) in their related field.
Experience in an accredited health care organization is required.
Skills and Abilities
Demonstrated ability to develop and maintain client relationships and strong working relationships with JCR sales team/managing directors.
Business development skills, including the ability to define follow-on consultations with existing clients, close sales, and develop new consulting products based on current or potential demand.
Leadership presence and ability to coach consultants and teams to develop solutions to complex problems.
Comprehensive, knowledge of and ability to operationalize CMS guidance and conditions of participation (where appropriate) and JC, JCR, and/or JCI policies, procedures, applications, standards, survey processes, and methodologies (e.g., Tracer, Sustainable Improvement, Performance Improvement, Robust Process Improvement, Root Cause Analyses, Failure Mode and Effects Analysis) required.
Maintenance of active/current knowledge of state, federal, and or international health care- and discipline-specific trends and content, established solutions for the improvement of patient care, and all relevant JCR/JCI subject matter, methodologies, and product lines.
Demonstrated expertise in the JCR/JCI consulting competency framework (Professional/Technical Competence, Consulting Method/Service Provision, Consultative Approach, Management, Effective Communication, Self-Management/Ethical Practice, Business Development, and Professional Development/Continuing Competence) and the knowledge, skills, abilities represented therein.
The written and verbal communication skills necessary to effectively deliver information and ideas in proposals, position papers, and presentations.
A keen business acumen and ability to effectively influence and collaborate with stakeholders of all levels (front line to C-Suite) within client organizations.
Ability to continually improve oneself through professional development and other identified opportunities for growth.
Willingness and ability to travel on a continual basis and to adapt to varying situations and cultures.
Computer literacy in word processing, spreadsheets, database, and presentation software required. Ability to use the internet and web-based tools and resources such as Client Relationship Management and Consultant Knowledge Center required.
Current professional licensure in related disciplines is required (when required by law) at time of hire. No history of disciplinary action(s) relative to current or previous professional license, provided such adverse action did not result solely from an individual’s health status
Ability to lift 25 pounds, climb stairs and ladders, and work in settings in which infectious diseases are present.